Company Description
Snowstorm Technologies, founded in 2015, is dedicated to transforming the travel and hospitality industry through innovative technology and full-service fulfillment solutions. The company supports partners ranging from independent agencies to multinational corporations with advanced booking platforms, AI-powered concierge services, and branded travel agent portals. Its solutions span flights, hotels, cruises, transfers, corporate travel, and loyalty programs, all designed for transparency, scalability, and competitive pricing. With a global network of over 60,000 travel agents and more than 10 million room nights processed annually, Snowstorm operates at significant scale while maintaining SOC 2 Type II, ARC, and PCI DSS compliance. The team is focused on shaping the future of travel by combining cutting-edge technology with secure, intelligent travel management ecosystems.
About the Role
We are seeking an experienced and customer-focused Corporate Travel Team Lead with advanced Sabre GDS expertise to lead a high-performing team of Corporate Travel Advisors. This role combines hands-on travel consulting with team leadership responsibilities, ensuring exceptional service delivery to corporate clients while supporting day-to-day travel operations.The ideal candidate is an experienced corporate travel professional with extensive knowledge of domestic and international travel, airline ticketing, exchanges, refunds, fare rules, hotel and ground transportation bookings, and client account management. You will serve as the operational lead, escalation point, mentor, and subject matter expert for complex travel requirements.
Key Responsibilities Team
Leadership & Staff Development
- Lead, coach, and support a team of Corporate Travel Advisors.
- Provide ongoing training, mentorship, and performance guidance.
- Monitor service quality, productivity, and operational efficiency.
- Assist with onboarding and continuous professional development initiatives.
- Foster a collaborative, customer-focused team environment.
Corporate Travel Operations
- Manage complex domestic and international travel arrangements using Sabre GDS.
- Book and service air, hotel, car rental, and ancillary travel products.
- Handle ticketing, exchanges, reissues, refunds, and schedule changes.
- Interpret airline fare rules and provide cost-effective travel solutions.
- Support VIP, executive, and high-touch travel requirements.
- Ensure compliance with client travel policies and contractual obligations.
Client Account Management
- Build and maintain strong relationships with corporate clients.
- Act as a trusted advisor for travel managers, executive assistants, and key stakeholders.
- Resolve client concerns and escalations professionally and efficiently.
- Identify opportunities to enhance service delivery and traveler satisfaction.
- Participate in client review meetings and operational reporting.
Operational Support
- Act as the primary escalation point for complex traveler issues.
- Assist with urgent bookings and service recovery situations when required.
- Support after-hours or emergency travel situations as needed.
- Continuously identify process improvement opportunities to enhance service quality and productivity.
Required Qualifications
- Minimum 5 years of corporate travel industry experience.
- Advanced Sabre GDS experience and proficiency.
- Extensive knowledge of domestic and international corporate travel.
- Strong understanding of:
- Air ticketing
- Fare rules
- Schedule changes
- Exchanges and reissues
- Refund processing
- Hotel and car rental reservations
- Complex and multi-city itineraries
- Experience managing corporate travel accounts and client relationships.
- Proven experience handling travel-related escalations and service recovery.
- Exceptional problem-solving and decision-making abilities.
- Strong organizational and time management skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Excellent verbal and written communication skills.
- Demonstrated ability to remain hands-on and support operational booking activities.
Preferred Qualifications
- Previous supervisory, management, or team lead experience.
- Diploma or Degree in Business, Travel & Tourism, Hospitality Management, or a related field.
- Experience supporting executive and VIP travelers.
- Familiarity with online booking tools and travel management technologies.
- Experience working within a Travel Management Company (TMC) environment.
Technical Knowledge
Preferred experience with:
- Sabre Red Workspace
- Sabre GDS
- Corporate booking tools
- Microsoft Office Suite
- Outlook, Excel, and reporting tools
- Online travel platforms and traveler profile management systems
