We're Hiring: Manager, Strategic Operations and Administration
Location: Brantford, ON
Hours: Full-time Mon to Fri, 37.5 hrs/week
Start Date: As soon as possible
Apply by: October 13, 2026 | Reference: Strategic Operations
Email Applications to: kim.baker@soarcs.ca
About SOAR Community Services
At SOAR, we believe in lifting communities through compassionate, inclusive, and innovative care. Serving Brantford, Brant County, and Haldimand County, we provide accredited services in mental health, addictions, housing, justice, and employment.
We're a values-driven organization committed to continuous improvement, collaboration, and making a meaningful difference in the lives of the people we serve. If you're someone who thrives on bringing people together, improving processes, and turning ideas into action, we'd love to hear from you.
The Opportunity
We're seeking a dynamic, highly organized, and proactive leader to join our team as Manager, Strategic Operations & Administration.
This is a unique role that blends operational leadership with strategic project management. You'll oversee administrative operations and staff while serving as a key partner to the CEO and leadership team in advancing organizational priorities, coordinating agency-wide initiatives, and ensuring plans are translated into meaningful action.
You'll be at the centre of many of the activities that keep our organization moving forward, from supporting governance processes and leadership development initiatives to coordinating strategic projects, accreditation activities, and organizational planning efforts.
This role is ideal for someone who enjoys variety, takes initiative, sees opportunities for improvement, and loves helping teams stay focused, organized, and accountable. You'll work across departments, collaborate with leaders at all levels, and play a critical role in strengthening organizational effectiveness and supporting SOAR's continued growth and impact.
What You’ll Do
Lead Administrative Operations
- Supervise and support administrative staff across the organization
- Oversee administrative systems, workflows, and office operations
- Support the CEO and Senior Leadership Team with key administrative and organizational processes
- Coordinate Board of Directors communications, meetings, records, and governance activities
- Manage policies, procedures, records management systems, and organizational documentation
Drive Strategic Initiatives
- Lead and coordinate strategic and operational projects aligned with organizational priorities
- Support implementation of new programs, services, and organizational initiatives
- Develop project plans, timelines, communication plans, and monitoring processes
- Identify opportunities to improve systems, processes, and organizational practices
- Facilitate collaboration among departments and stakeholders to achieve project goals
Strengthen Organizational Accountability
- Coordinate Management Team, supervisory, and leadership meetings, including agenda development, preparation of materials, meeting documentation, and action-item tracking
- Monitor progress on strategic priorities, leadership decisions, and organizational action plans
- Support implementation and reporting related to SOAR's strategic plan and key organizational initiatives
- Develop tools and processes that strengthen communication, accountability, and follow-through across the Agency
Support Organizational Excellence
- Oversee administration and evaluation of SOAR's leadership development program
- Coordinate accreditation activities and related quality improvement initiatives
- Lead planning and implementation of SOAR's Annual Impact Event
- Support staff engagement, recognition, and agency-wide planning activities
- Promote innovation, continuous improvement, and data-informed decision-making
What You Bring
- Degree or diploma in Business Administration, Public Administration, Health Administration, Project Management, Social Sciences, Human Services, or a related field
- Minimum 5 years of progressive experience in administration, operations, project management, organizational development, quality improvement, or a related field
- Minimum 3 years of leadership or supervisory experience
- Experience leading organizational projects, process improvements, or change initiatives
- Strong project management, planning, and organizational skills
- Exceptional communication, relationship-building, and facilitation abilities
- Ability to manage multiple priorities while maintaining strong attention to detail
- Experience supporting senior leaders, governance processes, committees, or Board activities is considered an asset
- Experience supporting accreditation, quality improvement, strategic planning, or organizational development initiatives is considered an asset
- Strong proficiency in Microsoft 365, SharePoint, Teams, and related collaboration tools
- Access to reliable transportation
Who Will Thrive in this Role?
This role is a great fit for someone who:
- Takes initiative and doesn't wait to be asked
- Enjoys creating order and structure in a fast-paced environment
- Is energized by coordinating people, projects, and priorities
- Balances big-picture thinking with strong attention to detail
- Builds strong relationships and works effectively across teams
- Follows through on commitments and helps others do the same
- Is curious, adaptable, and committed to continuous improvement
- Enjoys helping organizations turn ideas into action
Why Join SOAR?
Salary: Starting at $71,818.50
Benefits:
- Comprehensive health, dental, vision, and travel benefits
- Employee Assistance Program (EAP)
- RSP/TFSA participation and employer matching
- Professional development opportunities
- Staff wellness initiatives
Time Off:
- Vacation entitlement starting at 3 weeks per year
- Personal leave (60 hours annually)
- Wellness hours (15 hours per year)
Ready to Make an Impact?
If you're someone who sees opportunities where others see obstacles, enjoys bringing structure to complexity, and thrives on helping teams turn ideas into reality, we'd love to hear from you.
In this role, you'll help connect strategy with execution, support leaders across the organization, drive meaningful initiatives, and strengthen the systems that help SOAR thrive.
Join us in advancing organizational priorities, strengthening our impact, and supporting the important work that improves lives across our community.
Full-time Mon to Fri, 37.5 hrs/week
