Company Description SoftMoc is a national Canadian and international e-commerce footwear retailer, with over 115 stores in premier shopping destinations across the country. The company offers many leading footwear brands and invests in advanced technology and web design to deliver a strong online shopping experience through SoftMoc.com. Team members benefit from dynamic pay structures, combining steady hourly compensation with commissions, perks, and bonuses tied to customer experience. SoftMoc emphasizes internal promotion, providing opportunities for growth and comprehensive employee benefits, including dental coverage. The company values motivated individuals who want to build a long-term career path in retail sales and customer service.
Role Description As a full-time Sales Representative at SoftMoc, you will work on-site in the Greater Vancouver Metropolitan Area, helping customers find the right footwear and accessories for their needs. You will greet and engage customers, provide product knowledge, recommend styles and sizes, and support fitting and try-on experiences to enhance the total customer experience. You will process sales transactions, handle returns and exchanges, and ensure accuracy in cash handling and point-of-sale activities. Day-to-day responsibilities also include maintaining visual merchandising standards, restocking shelves, keeping the store clean and organized, and supporting inventory tasks such as receiving and tagging product. You will collaborate with team members to meet individual and store sales targets, contribute to a positive work environment, and uphold SoftMoc’s service and brand standards.
Qualifications
- Candidates should possess strong customer service and interpersonal skills, with the ability to build rapport, listen actively, and provide a welcoming in-store experience.
- Candidates should possess sales and retail skills, including upselling, cross-selling, product recommendation, and comfort working with sales targets and commission structures.
- Candidates should possess communication skills, including clear verbal communication, basic written communication, and the ability to explain product features and policies in an accessible way.
- Candidates should possess organizational and time management skills, such as maintaining store cleanliness, managing multiple customer interactions, and handling inventory and merchandising tasks efficiently.
- Candidates should possess basic technical skills, including using point-of-sale systems, handling electronic payments, and learning new retail technologies as needed.
- Previous experience in retail, customer service, or footwear/apparel sales is an asset but not mandatory; a strong motivation to learn and grow within the company is highly valued.
- Ability to work flexible hours, including evenings, weekends, and holidays, as required in a retail environment.
- Ability to stand for extended periods and manage light to moderate physical tasks, such as moving stock and assisting customers with product fitting.
