Role Overview
The Head of Operations- North America role reports to the Director of Global Operations and is responsible for leading the regional Operations team. You will be responsible for operational excellence across the North American region, working closely with compliance, product and tech to optimize internal processes and the customer experience and support strategic growth. This is a unique opportunity to lead within a fintech disrupting global payments, driving efficiency and excellence from one of the world’s fastest-growing financial centres.
About Us
Sokin is a next-generation B2B financial services provider, enabling businesses to make and receive global payments with greater speed, lower cost, and total transparency. Our mission is simple: we’re simplifying global business - so businesses thrive wherever they choose to grow. We deliver services across:
- Global payments and receivables
We are rapidly expanding, with established presence in EMEA, APAC, and North America.
Backed by a strong global infrastructure and industry-leading partners, we are redefining how businesses move money worldwide.
Our clients span industries from sports and entertainment to logistics and travel, and our community is growing rapidly. As we continue to expand, we’re building a team of exceptional people who share our ambition to transform the future of global payments.
Key Responsibilities
Team Leadership
Manage end-to-end operations for trust accounts: maintenance, asset transfers, distributions, and closures
Operational Excellence and Customer Support
Oversee payment processing, reconciliation, payment operations, and partner integrations, as well as customer onboarding and support experiences
Continuously identify and propose process efficiencies, particularly utilising AI tooling as appropriate, that can improve the speed and quality of customer support and throughout the onboarding process, as well as banking and other provider integrations
Embody, and build a team culture demonstrating the same high accountability, high ownership, high-performance principles expected of the Operations function
What We’re Looking For
Deep understanding of cross-border payments, transaction flows, FX, digital wallets and financial infrastructure
Please note, candidates will need to have the right to work in the jurisdiction that they are looking to work in.
Sokin is an equal opportunities employer and committed to maintaining an inclusive work environment. As a growing global startup with bases across multiple countries, we were established on and continue to promote an agile, flexible working culture. Please reach out to discuss any accommodations you may require during the recruitment process.
