IT & data jobs in Canada

Explore it & data jobs in Canada. Choose a role or place to find work that fits.

Counted Sep 25, 2026

Hiring at a glance

View jobs

Open jobs: 2,684
Employers: 1,315

Advertised starting pay

Average starting payCAD / year: $98,564Across 257 listings
Average starting payCAD / hour: $48.41Across 87 listings
Average starting payUSD / year: $116,838Across 55 listings

Employer-advertised starting pay, not employee salaries. Currencies and pay periods stay separate.

Where work happens

Remote: 5%131 listings
Hybrid: 39%1,036 listings
On-site: 56%1,501 listings

Not specified: 1% (16 listings)

Employers hiring include RBC (55), Royal Bank of Canada (48), TD (44).

Sources & calculation notes

These figures describe the listings on this role page at the date shown, not the whole job market. Listings can change.

Employer-listed minimums from at least 10 listings per currency and pay period. These are advertised starting amounts, not employee salaries. Jobs without a minimum and unusual amounts are excluded.

Hybrid and on-site classifications may be inferred from descriptions. Check the original ad. How we count

IT & data jobs in Canada

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Added 1 day ago
Systems Analyst D365 F&O
isgSearch
Toronto, ON · Greater Toronto Area, Canada
Full-time
Added 1 day ago
Data Engineer With Ab-initio - 8 Years
J2B Global LLC
Mississauga, ON
Full-time
Strong understanding of Data Lineage, metadata management and reference data development and data analytics.
Added 1 day ago
Financial Data Analyst
IS2 Workforce Solutions
Abbotsford, BC
$75,000 to $90,000 CAD / year
Full-time
Are you a finance professional who enjoys turning complex data into clear business insights? We’re looking for a Financial Data Analyst to join our clients team in Abbotsford, British…
Added 1 day ago
Business Systems Administrator
eSentire
ON
Added 1 day ago
Cybersecurity Specialist
CAA Niagara Talent Management Team
Thorold, ON
Added 1 day ago
Technical Project Manager
Tata Consultancy Services
Toronto, ON
$100,000 to $120,000 CAD / year
Full-time
Added 1 day ago
Data Engineer
Insight Global
Montreal, QC
$115,000 to $120,000 CAD / year
Full-time
Building and enhancing ETL pipelines for large-scale data processing
Added 1 day ago
Lead, AI/Machine Learning Engineer
Urban Ridge Supplies
Toronto, ON
Full-time
Added 1 day ago
Machine Learning Engineer, Lyft Business & Ads
Urban Ridge Supplies
Toronto, ON
Full-time
Added 1 day ago
Machine Learning Engineer
Urban Ridge Supplies
Toronto, ON
Full-time
…models into production, whether your title says ML engineer or data scientist,…
Added 1 day ago
Help Desk Analyst
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
Full-time
Added 1 day ago
information technology (IT) service delivery manager
TechVest Global Solutions Inc.
Mississauga, ON
Full-time
Added 1 day ago
computer network technician
CBCo Alliance inc.
Les Cèdres, QC
Full-time
Added 1 day ago
Senior Data Engineer – Ingénieur des données
KPI Digital Solutions
Montreal, QC
Other
…identifying required capabilities and by providing the proper data and analytics strategy and foundation allowing handling of all data challenges including enterprise-wide AI scaling. We…
Added 1 day ago
Senior Data Analyst I, Product
Mistplay
Toronto, ON
Full-time
Added 1 day ago
Senior Application Support Analyst
Royal Bank of Canada
Toronto, ON
Full-time
Added 1 day ago
Senior Software QA Tester
Alimentiv
London, ON
$89,000 to $138,000 CAD / year
Full-time
Added 1 day ago
Project Systems Analyst
FPS Food Process Solutions Corporation
Richmond, BC
Full-time
…responsible for managing project information systems, maintaining data integrity, and supporting key project workflows. Acting as the backbone of project information flow, the Project…
Added 1 day ago
Senior Enterprise Information Data Architect (35902)
Myticas Consulting
Canada
Contract
Senior Enterprise Information / Data Architect
Added 1 day ago
Data Analyst – Power BI Microsoft Fabric (35903)
Myticas Consulting
Ottawa, ON
Full-time
We are seeking a Data Analyst to join a highly collaborative technology and data team supporting a complex, operational environment in Ottawa.
Added 1 day ago
Auditeur(trice) interne principal(e), Opérations financières
CGI
Montreal, QC
Full-time
Added 1 day ago
DevOps Systems Administrator – Linux
Global Relay
Vancouver, BC
Full-time
…solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and…
Added 1 day ago
AWS Data Engineer
Apptoza Inc.
Toronto, ON
Contract
Design and develop scalable data pipelines and ETL/ELT processes using AWS services.
Added 1 day ago
AWS Data Engineer
Apptoza Inc.
Toronto, ON
Contract
As a senior technical leader, you will collaborate with architecture, analytics, and business teams to define long-term data strategy, establish engineering best practices, and support…
Added 1 day ago
Technical Project Manager
LONGi Energy Storage
Burnaby, BC
Full-time

Closed listing

SOMFY Projects

Product Technical Support Agent

Mississauga, ON, Canada

Job type: Full-time
Closing date: Oct 15, 2026
Experience: 1-2 years of after-sales product technical support experience
Posting language: English
Posted: Sep 15, 2026

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Similar jobs hiring now

Added 2 hours ago
Onsite IT Support Technician
Computacenter · Toronto, ON, Canada
$60,000 to $70,000 CAD / year
Added 19 hours ago
Application Support Analyst
Experis Canada · Toronto, ON, Canada
Added 19 hours ago
IT Support Specialist
dentalcorp · Toronto, ON, Canada
Added 1 day ago
Senior Application Support Analyst
Royal Bank of Canada · Toronto, ON, Canada

Search current openings

Original job description

Archived listing. The details below describe a past opening.

Published by Tracy CHRISTMANN

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Mississauga
Full-time

Product Technical Support Agent

Mississauga
Full-time

Apply now

Company Description

INSPIRING A BETTER WAY OF LIVING ACCESSIBLE TO ALL

As the preferred partner for window and door automation, SOMFY is committed to inspiring new and better ways of living for all.

As a French, family-owned, and independent group, in continuous growth since our creation, we have been world leaders for 50 years and pioneers in home automation. Innovation continuously guides our work and guarantees the excellence of our solutions.

We are present in 58 countries, with eight production sites and 17 R&D centers. We are deeply committed to the well-being of our 7,000 employees, we promote their sustainable employability by promoting internal mobility and developing their skills. We foster diversity and inclusion by building on our strong corporate culture.

SOMFY® is the leading global manufacturer of strong, quiet motors with electronic and app controls for interior window coverings and exterior solar protections. Over 270 million users worldwide enjoy the more than 170 million motors produced by Somfy. During the past 50 years, Somfy engineers have designed products for both the commercial and residential markets to motorize window coverings such as interior shades, wood blinds, draperies, awnings, rolling shutters, exterior solar screens and projection screens. Somfy motorization systems are easily integrated with security, HVAC and lighting systems providing total home or building automation.

Job Description

This is a product technical support role focused on diagnosing, troubleshooting, and supporting physical products, motors, controls, smart home integrations, and mobile applications. This is not an internal IT Help Desk, desktop support, network administration, cybersecurity, or system administration position.

The Product Technical Support Agent's primary role is to provide support for operating and troubleshooting motorized products and controls such as window shades, awnings, and pergolas. As well as motorized access control solutions such as gate openers, garage door openers, traffic and safety bollards and automatic gate systems. This role is responsible for providing expert-level technical support. Assisting customers, installers, and partners with the installation, operation, and troubleshooting of our products.

Technical support & internal product support by phone, emails, and web cases through Salesforce
Provide step-by-step instructions to fix technological issues
Access instruction manuals to help users utilize their software or hardware properly
Acquire and transfer product knowledge (wiring instructions, product specific functions) to sales managers and customer.
Handle customer complaints provide appropriate solutions and alternatives within the set time limits and follow up to ensure resolution.
Build sustainable relationships of trust through open and interactive communication by actively listening and asking the right questions
Accurately gather and record customer information, issues, and solutions using Salesforce and other software
Follow standard operating procedures to maintain a consistent number of open/closed tickets and ensure adherence to established service level standards
Work with Technical Support manager to ensure and find solutions to more complex issues
Perform other duties assigned by the Technical Support Manager

Qualifications

Excellent written and communication skills, and ability to communicate to all levels of the organization and external customers
Exceptional organizational skills and ability to prioritize, work with competing deadlines, and ability to adapt to change.
Proven experience with problem-solving skills to deliver the highest level of service excellence
1-2 years of after-sales product technical support experience
Ability to work both independently and as part of a best-in-class team
Self-motivated, ability to thrive in a fast-moving and constantly evolving environment
Enthusiastic about delivering an exceptional brand experience and passionate about customer satisfaction and loyalty
Ability to multitask, prioritize, and manage time effectively
Strong phone skills and active listening
Accept constructive criticism and customer feedback regarding their experience
Positive attitude, willingness to learn, team player, outgoing, patient, and genuine
Knowledge of communication protocols is an asset (RS485, RS232, Zigbee, etc.)
Experience with CRM systems and practices (Salesforce, SAP)
College or Bachelor’s degree and/ or proven career path to excellence in customer support
Experience in a product technical support role.
Tech savvy (Android, IOS, Smart Home Technology)
Proficiency in Windows and Office 365 suite

Additional Information

9-hour work day (including 1 hour lunch)
Schedule: Must be available to work 11:00 a.m. – 8:00 p.m. EST.
Optional work from home on Monday and Friday after the initial training period
Work with BFT and Somfy, two globally recognized brands in automation and smart control solutions.
Gain expertise in innovative access control and automation technologies.
Opportunities for professional growth and training in a fast-evolving industry.
A collaborative and supportive work environment focused on technical excellence and customer satisfaction.
At Somfy, we care about our employees. We offer a comprehensive corporate benefits package, including a variety of health plan options. Dental, vision,401k with a matching program, generous PTO and sick time, an employee fitness program, and more

The protection of our candidates’ personal data is a commitment of Somfy Group. We therefore ask any candidate to submit their application to us exclusively via our secure system, and not by email or postal.

Apply now

About employer

More about this job

Responsibilities

Provide expert-level technical support for motorized products, controls, and smart home integrations via phone, email, and web cases. Diagnose and troubleshoot physical hardware and mobile applications while maintaining detailed records in Salesforce.

Requirements

Requires 1-2 years of after-sales product technical support experience and proficiency with smart home technology and Office 365. A college or bachelor's degree is preferred along with strong communication and organizational skills.

Skills

Technical Troubleshooting
Customer Support
Salesforce
Smart Home Technology
Problem Solving
Active Listening
Communication Skills
Time Management
Android
iOS
Windows
Office 365
CRM Systems
RS485
RS232
Zigbee

Benefits

Health Insurance
Dental Insurance
Vision Insurance
401k With Matching Program
Paid Time Off
Sick Time
Employee Fitness Program

Visa sponsorship

Not detected in the job text

Hiring contact

Tracy CHRISTMANN

Keywords

Automation
Smart Home
Salesforce
SAP
RS485
RS232
Zigbee
Android
iOS
Office 365
Technical Support
CRM
Motorization
Access Control
Troubleshooting
Customer Satisfaction
Home Automation
BFT
Somfy

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