Status: Full-time, Permanent
Schedule: Monday - Friday, Standard 38.75 hour work week
Location: Primary Care Network Wellness Centre at #4000, 1800 194 Avenue SE; Calgary, AB
Reports to: Director, Finance & Human Resources
Position Summary
As a member of the Management Leadership Team, the Manager, Family Care Clinic is responsible for overseeing the efficient day-to-day operations of the SCPCN clinic/centre. This role leads a team of professionals in fostering a work environment that supports the delivery of high-quality, comprehensive patient care and services through collaborative and professional relationships with primary care staff, physicians, patients, and other internal and external stakeholders.
What Does the Role Do?
Clinic Operations and Resource Management
- Oversee the day-to-day operations of the clinic/centre, ensuring patient flow is optimized without compromising quality of care.
- Plan and manage clinic operations, including monitoring delivery of patient services and coordinating office systems, processes, and procedures.
- Manage staff schedules to meet operational requirements and ensure the clinic has the necessary personnel and infrastructure to accomplish business plan objectives.
- Manage clinic space planning and resource allocation activities to support changing patient, program, and operational needs.
- Complete other related responsibilities not detailed here but that could reasonably be expected.
People Leadership and Staff Support
- Serve as the main point of contact for clinic staff requests and concerns, including sick calls, vacation requests, professional development requests, and other operational matters.
- Lead, supervise, mentor, and coach clinic support and interprofessional clinical staff, including recruitment, orientation, training, staff development, and performance reviews.
- Promote a supportive work environment for all staff and lead teams in the provision of comprehensive patient services.
Patient Care, Collaboration, and Communication
- Collaborate with SCPCN leadership, clinical and administrative teams, physicians, allied health team members, Medical Office Assistants, and other interdisciplinary teams to address patient needs and maximize patient care outcomes.
- Act as the primary lead and liaison with contracted physicians at the Wellness Centre, as required.
- Oversee coordination and facilitation of communication between patients and service providers while maintaining confidentiality of patient information.
- Act as a conduit between the SCPCN senior leadership team and clinic staff to ensure relevant information is communicated in a timely and accurate manner.
- Contribute to communication strategies that promote programs and services to patients and physician members.
Quality, Compliance, Reporting, and Continuous Improvement
- Develop, revise, implement, reinforce, and assist with interpretation and administration of clinic policies, procedures, protocols, and standards.
- Assist in developing evaluation processes, facilitating data collection, and analyzing results relative to established objectives.
- Assess the effectiveness of patient care services through patient evaluations, quality assurance standards, operational reports, metrics, and identification of quality improvement opportunities.
- Complete documentation and reporting requirements, including compiling and disseminating program information, statistics, operational reports, and metrics in a timely manner.
- Recommend process, procedure, and service delivery improvements and support implementation of approved changes.
- Ensure compliance with current health care regulations, medical and privacy requirements, organizational Health and Safety programs, and Quality Systems.
Who Should Apply?
- Baccalaureate degree in health administration or a related field an asset.
- Minimum of five years’ experience in a health care clinic setting required.
- Minimum of three years’ management experience required.
- Experience leading multidisciplinary or interprofessional teams required.
- Experience and working knowledge of Electronic Medical Record platforms required.
- Knowledge of the Primary Care Health Billing system for physicians is considered an asset.
- Experience managing multiple program budgets, budget administration, and payroll processing is considered an asset.
What Will Help You Succeed?
- Highly effective communicator with well-developed verbal and written communication skills, influencing skills, and the ability to develop strong working relationships with clinical, operational, leadership, and external stakeholder groups.
- Patient-focused orientation and commitment to providing quality services.
- Demonstrated leadership of multidisciplinary teams, with the ability to provide supervision, mentorship, and coaching.
- Sound critical thinking, decision-making, and problem-solving skills.
- Well-developed prioritization, multi-tasking, and organizational skills with the ability to coordinate schedules and workload demands in a fast-paced clinic environment.
- Demonstrated ability and willingness to work in a changing and dynamic environment that requires initiative, flexibility, and balancing of competing priorities.
- Self-motivated and self-directed, with the ability to manage many responsibilities with seamless ease.
- Initiative to improve processes and confidence in assuming a go-to resource role within areas of responsibility.
- Proficiency in Microsoft Office Suite, Outlook and willingness to become familiar with new computer programs and systems.
- Professional and mature approach to customer service, with a positive and professional attitude.
Working Conditions
- Normal office environment.
- Some evening hours be required.
- Frequent interaction with management and staff from across the organization.
- Structured, yet dynamic environment to meet the changing needs of the business.
- Valid driver’s license and access to a vehicle required.
- Two supervisory references required.
- Criminal background check required.
Why Work At SCPCN?
It takes an outstanding team to deliver exceptional care.
Hello, we’re the South Calgary Primary Care Network. We are change makers, innovators and community builders. We are a uniquely Alberta approach to primary care delivery. We are a group of interprofessional teams and need you to be part of the movement to bring innovative primary health care programs and services to the residents of south Calgary.
Established in February 2006, the South Calgary Primary Care Network (SCPCN) includes the areas south of Anderson Road to the southern, western, and eastern city limits.
Employees of the SCPCN enjoy a comprehensive total compensation package that includes:
- Health, vision, and dental benefits
- Health spending/wellness account
- Employer matched group RRSP and/or TFSA plan
- Generous vacation, sick and flex days
- Professional development account and opportunities
- Free parking available at site
The SCPCN culture is defined by 5 core values: Innovation, Accountability, Integrity, Collaboration and Wellness. They provide a foundation on which we perform work and conduct ourselves. Our mission is to build healthier communities in south Calgary through the evolution and transformation of primary care in collaboration with our wellness partners.
Are you ready to join us lead optimal personal and community wellness now and into the future?
If this sounds like the perfect opportunity for you, simply apply online with your resume and cover letter.
We thank all candidates for applying, however only short-listed candidates will be contacted for an interview.
