As an integral member of the Diagnostic Imaging department, the responsibilities of the PACS/RIS Analyst include:
- Providing PACS and RIS database analysis and support to Diagnostic Imaging
- Providing decision support to the department workflow administration
- Participating actively in implementing, monitoring, managing and supporting the PACS/RIS systems and working to ensure their integrity
- Provide technical & system support, user training, and troubleshooting for radiologists, technologists, sonographers, and other healthcare staff and learners.
- Providing support to the PACS/RIS team to proactively maintain the PACS/RIS systems and successfully implement future upgrades
- Facilitate the integration, system integrity, efficiency, speed, storage and seamless data flow between PACS and HIS, RIS, other hospital information systems, third-party software applications, voice recognition/radiology reporting systems, modality worklists, other clinical systems, and downstream repositories (i.e., OCINet/HDIRS, Connecting Ontario, etc.); troubleshoot and resolve any system issues.
- Identify and troubleshoot issues, optimize workflows, maintain system integrity, and provide user support and training.
- Data reporting & quality control, including facilitating system updates, testing, and implementation of new features or applications within HIS, RIS, PACS, and radiology IT environments.
- Maintain the stability, performance, and security of PACS and associated radiology systems.
- Maintain all workstation configurations by ensuring they have the latest approved service patches, and are configured according to recommended specifications.
- Analyze system performance and workflows to identify areas for improvement; implement enhancements to optimize efficiency and user experience.
- Participate in system upgrades, patches, backups, and configurations in collaboration with IT and vendors.
- Participates actively in workflow enhancement projects by providing technical expertise to resolve ongoing workflow challenges in the department
- Collaborating with the Information Systems Department and other Clinical Systems Coordinators across the Health Centre in e-health initiatives.
- Collaborate with radiologists, technologists, sonographers, and other healthcare staff and learners to understand workflow needs and optimize system performance and workflows.
- Collaborate with external agencies (e.g., OCINet/HDIRS, Connecting Ontario, etc.) to manage networking and ensure accurate archival of health data.
- Maintain accurate documentation of system configurations, procedures, manuals, and training materials.
- Communicates with PACS/RIS vendor to deal with issues that require vendor support and documentation and ascertain the most appropriate time to perform maintenance, upgrades or non-critical repairs so that the users experience the least inconvenience.
- Performing cross-functional duties as assigned or requested
- Communicate all critical issues to the PACS/RIS Administrator.
- On-call coverage as required.
Qualifications
- Bachelor’s degree or diploma in computer science, electronics, medical science or engineering required.
- Two years related technical experience with PACS, RIS, HL7, IHE and DICOM in healthcare IT required.
- Experience working in a fast paced technical environment delivering solutions to problems in a timely manner.
- Comprehensive understanding of computer hardware and software systems and general networking principles such as TCP/IP and routing
- Working knowledge of Windows 10/11, MSOffice, Windows Server 2016/2019, Unix environment, SQL required. Computer literacy necessary.
- Working knowledge of database programming in SQL, Oracle, or other database language required.
- Excellent organizational skills, problem recognition and problem-solving skills.
- Effective time-management skills; ability to multi-task and set priorities.
- Must demonstrate excellent verbal and written communication skills and the ability to communicate technical information with clarity and patience to non-technical staff.
- Must be comfortable working independently as well as possess the ability to work effectively as a team member.
- Ability to work accurately under stressful conditions.
- Excellent attendance record.
Unity Health Toronto is committed to creating an accessible and inclusive organization. We strive to provide a recruitment process that is barrier-free and in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. We understand that you may require an accommodation at any stage of the recruitment process. When you are contacted, please inform the Talent Acquisition Specialist and we will work with you to meet your accommodation needs. We want to emphasize that all accommodation requests are handled with the utmost confidentiality, respecting your privacy and dignity.
