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Senior OnBase Engineer – L3 Application Support
Staffmax Staffing & Recruiting
Toronto, ON
- Full-time

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Staffmax Staffing & Recruiting

Senior OnBase Engineer – L3 Application Support

Toronto, ON, Canada

Salary: $110K · Full-time

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Job details

Pay: Salary: $110K
Job type: Full-time
Apply by: Apr 6, 2027
Posting language: English
Posted: Oct 8, 2026

Original job description

Location: Toronto, ON – Hybrid

Job Type: Fulltime and Permanent

Salary: $110K

Exp Range: 8+-------Must Have Technical/Functional Skills

•Deep expertise in Hyland OnBase (Admin, Workflow, Unity, Integration)

•Strong SQL / database troubleshooting

•Experience in enterprise application architecture & support models

•Integration technologies (APIs, web services, middleware)

•ITIL-based incident, problem, and change management

•Preferred

•Experience in Insurance / Financial Services (Canada Life context)

•Exposure to OnBase migration, modernization, or transformation programs

•Automation/scripting (PowerShell, batch jobs)

•Performance tuning & system scalability

Roles & Responsibilities

L3 Incident & Problem Management

•Resolve critical/complex incidents escalated from L2

•Lead root cause analysis (RCA) and permanent fixes

Platform Engineering & Optimization

•Design and implement OnBase configurations, performance tuning, and improvements

•Handle upgrades, patching, and system enhancements

Architecture & Integration Support

•Provide SME support for integrations (APIs, middleware, upstream systems)

•Define best practices for document workflows and automation

Release & Change Governance

•Lead production releases, deployment strategies, and stabilization

•Ensure change compliance and risk mitigation

Operational Leadership

•Guide L1/L2 teams, reduce incident backlog, improve MTTR

•Drive SLA adherence and continuous service improvement

Outcome Focus

•Zero critical incidents / improved system resilience

•Faster resolution for complex issues

•Optimized OnBase performance and scalability

•Strong governance and release stability

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More about this job

Responsibilities

Resolve complex escalated incidents, lead root cause analysis, and implement permanent fixes while optimizing OnBase configurations, performance, and scalability. Support integrations and production releases, ensure change governance, and guide L1/L2 teams to improve service levels and system resilience.

Requirements

Requires 8+ years of experience and deep expertise in Hyland OnBase administration, workflow, Unity, and integrations, along with strong SQL and database troubleshooting skills. Candidates should also have experience with enterprise application architecture and support, integration technologies, and ITIL-based incident, problem, and change management; insurance or financial services experience is preferred.

Skills

Hyland OnBase
OnBase Administration
OnBase Workflow
Unity
SQL
Database Troubleshooting
Enterprise Application Architecture
Application Support
APIs
Web Services
Middleware
ITIL
Incident Management
Problem Management
Change Management
PowerShell

Visa sponsorship

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Keywords

Hyland OnBase
OnBase Administration
OnBase Workflow
Unity
SQL
Database Troubleshooting
Enterprise Application Architecture
Application Support
APIs
Web Services
Middleware
ITIL
Incident Management
Problem Management
Change Management
PowerShell
Batch Jobs
Performance Tuning
System Scalability
Root Cause Analysis
OnBase Migration
Modernization
Transformation Programs
Production Releases
Release Governance
Insurance
Financial Services
Service Level Agreements

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