Details:
Stefanini Group is looking fora
Deskside Technician Ifor a globally recognized company! For interested applicants, click the apply button or you may reach out to
Micah Andres at (248) 386-7399/ [email protected] for faster processing. Thank you!
Position: Dedicated Onsite Support
Hours of Work: Onsite approximately 40 hours per week during normal business hours and afternoon shift 3:00pm to 11:30pm.
Initial few weeks training: Onsite approximately 40 hours per week during normal business hours and morning shift 6:30 a.m. to 3:00 p.m.
What will you do?
- Supporting IT equipment in large corporate environment
- Desktop/laptop tech support (Mac and PC)
- Windows 7/10 operating systems
- Support mobile devices, printers, scanners, wireless, VPN, etc.
- IMAC Support - IT equipment Install/Move/Add/Change
- Maintain repairs, spare parts, and components
- Research and troubleshoot problems
- Maintain system configurations and documentation
- Track and resolve customer incidents and requests through the client's ticketing tool
- Troubleshoot and resolve hardware and software issues for Windows devices
- Backup, restoration, and migration of user data
- Smart Hands support with networking, server, and telecommunications technologies
- Printer and peripheral device support
- Inventory management of IT assets including asset auditing
- Ability to research and follow appropriate KB articles
- Ability to work on-call and other after-hours support needs
- May provide Executive support
- Various other tasks associated with deskside services
- May need to be available to provide support at other client locations as needed
- Other duties as assigned
What do you need to succeed?
- Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
- Able to uphold a positive attitude at all times, even under stressful conditions
- Experience supporting remote facilities and users
- Excellent verbal and written communication skills
- High level of professionalism and strong personal interaction skills
- Ability to perform in-depth research and troubleshooting for complex technical issues
- Ability to prioritize and complete all work tasks with minimal supervision
- Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
- Ability and willingness to learn new technologies
- High School Diploma (required)
- Deskside / Desktop / End User Computer experience, ideally in a corporate environment
- Proven ability to handle challenging, rapid-response user support
- Proven ability to balance, prioritize and organize multiple tasks
Desired Characteristics
- A+ Certification
- Microsoft Certified Professional (MCP)
- ITIL Foundations
- Lean Six Sigma
Job Requirements
Details:
The onsite resource would primarily provide Level 1 / Level 2 support, including:
- Windows PC/laptop troubleshooting and basic hardware support
- Microsoft 365 and general business application support
- User setup, workstation installation and equipment replacement
- Printer troubleshooting, including office and industrial/label printers
- Barcode scanner and shop-floor device troubleshooting
- Basic LAN, Wi-Fi and network connectivity troubleshooting
- Support for shop-floor PCs and terminals
- Basic mobile device/peripheral support
- IT asset tracking and equipment management
- Ticket creation, documentation and follow-up
- Coordination/escalation to Astemo regional/global IT or the provider's Level 2/3 technical resources when required
Experience supporting
manufacturing environments and production-related IT equipment would be considered an important qualification.
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