At Stelvio Brands our customers are very enthusiastic about their projects and we are very enthusiastic about supporting their vision! We would like a Customer Service & Order Desk Representative to join our team in person at our Etobicoke office. This role requires daily attendance at our office at 30 Dorchester Ave.
In an AI world, we believe being personal is even more important. You will be answering phones, emails, understanding our customer's concerns and helping to resolve their issues either directly or by transferring to a team member. You will be taking orders over the phone, resolving any customer issues, creating follow up tasks, and printing the shipping labels in order to deliver a great experience for each customer.
To be successful in this role you are an excellent communicator with impeccable English, both verbal and written, with a focus on clarity and professionalism.
You will also bring contagious enthusiasm, a keen eye for detail, a positive attitude, a year of professional experience and an eagerness to help both our customers and colleagues.You will be open to "pitch-in" if we need help fulfilling orders in the warehouse, keeping up with holiday demand, and help maintain a clean and tidy workplace.
The two main sites you will be providing customer service and order processing for are Carbonio.com and ElementFire.com. Previous experience with Shopify, Asana, Ring Central, Google Workspace and an interest in the automotive industry would be helpful but is not required as there will be on the job training.
This role will start with 6 hours per day from 8am to 2pm Monday to Friday at $17.95 per hour. The first 2 weeks will be from 9:30 to 3:30pm. Please confirm you are comfortable with these hours before applying.
Note to applicants: If you’ve read this far then you made it further than most and that makes you pretty special. We do not use AI to screen our applicants, instead we're asking you to email a cover letter that tells us what you think is the best selling feature of one Carbonio and one Element product along with your resume to [email protected]. This is the only way to apply for this job, auto-apply, incomplete applications and those done through the job boards will be ignored.
Only those being considered for the position will be contacted. We are looking forward to seeing your application!
