Lions Gate Dodge, part of the Steve Marshall Group, is looking for a friendly, organized, and customer-focused individual to join our team as an Appointment Coordinator.
At Lions Gate Dodge, we are committed to providing an exceptional customer experience from the moment a customer reaches out to us. As an Appointment Coordinator, you’ll play an important role in supporting our Service Department, keeping appointments organized, and helping ensure our customers receive a smooth and positive experience.
Role Summary:
The Appointment Coordinator is the first point of contact for customers seeking service at the dealership. This role is responsible for scheduling service appointments, managing the service queue, and providing a positive customer experience from the moment the customer calls, emails, or arrives. The Appointment Coordinator ensures efficient workflow within the service department while supporting service advisors and technicians.
Key Responsibilities:
Customer Service & Communication
- Answer phone calls, emails, and in-person inquiries regarding service appointments.
- Schedule service appointments accurately based on customer needs and technician availability.
- Provide customers with estimated service times, vehicle drop-off instructions, and updates as required.
- Address customer questions and concerns professionally and courteously.
- Follow up with customers regarding upcoming service, recalls, or warranty work.
Appointment & Workflow Management
- Maintain an organized service schedule to optimize technician productivity and minimize wait times.
- Coordinate with service advisors and technicians to prioritize urgent or complex jobs.
- Update appointment management systems and service records accurately.
- Track appointment confirmations, cancellations, and reschedules.
Administrative Support
- Prepare service work orders and ensure all customer and vehicle information is complete.
- Maintain accurate records of customer interactions, appointments, and service histories.
- Assist with general office duties and support the Service Manager as needed.
Qualifications & Requirements:
- Highschool diploma or equivalent required.
- Previous experience in automotive service, customer service, or scheduling is an asset.
- Familiarity with dealer management systems is an asset.
- Strong attention to detail and organizational skills.
- Ability to multitask and manage a high volume of customer interactions.
- Professional and friendly demeanor with a customer-first mindset.
Basic computer proficiency, including MS Office.
If you’re organized, personable, and enjoy working in a fast-paced customer-focused environment, we’d love to hear from you!
Join Lions Gate Dodge and the Steve Marshall Group and become part of a team that values its employees, customers, and commitment to excellence. Apply today and take the next step in your automotive career with us.
