Job Summary:
We are seeking an Express Shopper to join our team. This role is responsible to shop the store to complete customer online orders, offer advice and guidance on products, process purchase orders, prepare deliveries, and assist with online customer queries. The goal is to exceed customer expectations by having a keen eye for detail.
Ultimately, this role will work indirectly with customers to prepare orders and get them to our customers as if they had shopped the orders themselves.
If you feel that this describes you, we hope you apply!
Duties/Responsibilities:
- Support customers with placing orders and making
payments via the phone, online, or in person
- Help customers make the best possible purchases
by providing advice, guidance, and excellent customer service
- Engage with customers and ensure any special
instructions are followed.
- Ensure that orders are accurately selected,
scanned, and packed
- Assist with order collection, packaging,
loading, and payment, where required
- Appropriately
substitute products for similar items if original items are not in stock or
have been discontinued
- Collaborate with store departments to ensure
efficient service delivery
- Respond promptly and effectively to customers'
complaints and requests
- Ensure the store is
clean, safe and ready for shoppers
- Process cash register payments by cash, credit
card, gift card, and debit
- Wrap and place merchandise in bags / carts
- Balance and reconcile cash at end of work shift
- Performs
other related duties as assigned
Required Skills/Abilities:
- Proven customer service or retail experience is
a plus
- Great attention to detail
- Good communication and people skills
- Excellent organizational skills and attention to
detail
- Excellent time management skills with a proven
ability to meet deadlines
- Available to work flexible hours including
evenings, weekends, and holidays
Education and Experience:
- High school diploma or equivalent preferred
Physical Requirements:
- Must be able to stand during scheduled shift,
withstand repetitive walking, reaching, and bending for long periods of time
- Push, pull, squat, bend, and reach during shifts
with or without reasonable accommodation
- Able to lift up to 40 pounds at times
About Us
Stong’s Market is a locally owned, community focused grocery store. We offer a wide variety of local and boutique products at our Vancouver, North Vancouver and Squamish locations. Our Stong’s Market Express Department are experts at home delivery straight to your front door. The Stong’s name has a rich history with over 85 years of grocery experience and we are committed to a unique and family friendly grocery shopping experience.
Our Commitment
Stong’s Market is an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Stong’s Market is committed to working with and providing reasonable accommodations to individuals during the recruitment process. If you need a reasonable accommodation for any part of the employment process, please notify the hiring manager when contacted for an interview.
How to Apply
Interested candidates are invited to apply online at stongs.com/careers/.
