Customer Service Specialist

We’re partnering with an established, globally operating organization to identify a customer-focused professional for an opportunity within its customer service and order management function.

This role is ideal for someone who thrives in a fast-paced environment, enjoys building customer relationships, and can balance competing priorities while ensuring accurate and timely order fulfillment.

Key Responsibilities

• Manage customer inquiries through phone and email.
• Process and monitor orders using internal business systems.
• Coordinate with internal teams to support delivery schedules and resolve issues.
• Prepare customer quotations and communicate pricing information.
• Track shipments and provide proactive updates on order status.
• Coordinate returns, documentation, and follow-up activities.
• Serve as a primary point of contact for an assigned customer base or territory.

What We’re Looking For

• 1-2+ years of customer service or order management experience.
• Strong communication, organizational, and problem-solving skills.
• Proficiency in Microsoft Office, particularly Excel.
• Experience with ERP or MRP systems is an asset.
• Post-secondary education in a relevant discipline.
• Ability to work independently, collaborate across teams, and perform effectively under pressure.
• Experience in a technical, manufacturing, or industrial environment is an advantage.

Why Consider This Opportunity?

• Competitive benefits and retirement savings program.
• Opportunities for professional development and career progression.
• Exposure to a broader operational environment within an established international organization.
• A collaborative workplace that values initiative, customer satisfaction, and continuous improvement.