About Us
Strongbuilt Homes Ltd. is a residential home builder committed to delivering quality homes and exceptional customer service. We are looking for an organized, detail-oriented, and proactive Warranty Administrator to join our growing team.
The ideal candidate will have strong communication and organizational skills, the ability to manage multiple tasks, and a commitment to ensuring homeowners receive timely and professional warranty service.
Key Responsibilities
- Serve as the primary point of contact for homeowners regarding warranty inquiries, service requests, and follow-ups.
- Receive, document, and track warranty claims from submission through completion.
- Coordinate and schedule warranty inspections, repairs, and service appointments with homeowners, trades, and internal staff.
- Communicate with subcontractors and suppliers to ensure warranty deficiencies are addressed in a timely manner.
- Maintain accurate records of warranty claims, correspondence, inspections, and completed repairs.
- Monitor outstanding warranty items and follow up with trades to ensure timely resolution.
- Assist with scheduling and coordinating 11-month warranty walkthroughs.
- Review warranty requests to determine coverage in accordance with Alberta New Home Warranty guidelines and company policies.
- Provide homeowners with regular updates regarding the status of their warranty requests.
- Work closely with construction supervisors and management to resolve warranty-related concerns.
- Prepare warranty reports and maintain organized documentation for management review.
- Assist with general administrative duties as required.
Qualifications & Requirements
- Previous experience in an administrative, warranty, customer service, or construction-related role preferred.
- Experience in residential home building or new home warranty administration is considered an asset.
