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Added 8 mins ago
H
Consultant Specialist, Collateral Treasury
HSBC
Toronto, ON
- Full-time
…is part of a global service company, delivering services to support the operating entities of HSBC Group. We have different capabilities that provide tools and processes to facilitate the…
Added 23 mins ago
HM
Grower
Highline Mushrooms
Leamington, ON
- $79,374.38 to $92,603.44 CAD / year
- Full-time
…will always be in clear and frequent contact with the Material Application…
Added 38 mins ago
AG
Procurement Specialist II
Allegis Global Solutions
Mississauga, ON
- Full-time
The Procurement Specialist II is responsible for the operational support of our procurement program teams driving value to our clients through transaction and sourcing processes and working…
Added 38 mins ago
TU
Recruitment Sales Specialist
The University of British Columbia
Vancouver, BC
- $5,692.25 to $8,179.5 CAD / month
- Full-time
The Recruitment Sales Specialist coordinates and implements recruitment and marketing initiatives across UBC Sauder’s undergraduate and professional graduate programs. This role develops…
Added 38 mins ago
RB
Client Advisor
Royal Bank of Canada
Craik, SK
- Part-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 38 mins ago
RB
Client Advisor
Royal Bank of Canada
Yorkton, SK
- Part-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 38 mins ago
DC
Call Diversion and Navigation Specialist
Distress Centre Calgary
Calgary, AB
- $29,000 to $50,000 CAD / year
- Part-time
The Call Diversion and Navigation Specialist provide crisis intervention and system navigation support for people who contact 911 and may be better supported by a mental health or…
Added 52 mins ago
AC
Spécialiste En Approvisionnement
Aston Carter
Quebec, QC
- $46 to $75 CAD / hour
- Contract
As a Project Procurement Specialist, you will lead and execute procurement activities for a major shipbuilding and defence project. You will manage end-to-end procurement processes and work…
Added 52 mins ago
AC
Spécialiste En Approvisionnement
Aston Carter
Quebec, QC
- $100,000 to $140,000 CAD / year
- Full-time
The Procurement Specialist supports the sourcing, contracting, and supplier management of goods and services required for shipbuilding operations and programs. Working closely with internal…
Added 52 mins ago
B
Intern, Finance Business partner Toronto (Winter 2027)
Bombardier
Mississauga, ON
- $17.95 to $31 CAD / hour
- Volunteer
Our Finance Team provides daily support to the Operations Business team and Financial consolidation for Toronto Site Green Aircraft. As a Finance Business Partner, we work with Operations…
Added 52 mins ago
OH
Senior Product Specialist, Product Implementation
Ontario Health | Santé Ontario
Toronto, ON
- Full-time
Ontario Health is seeking a Senior Specialist, Product Implementation to support Digital Excellence in Health product teams through expert product leadership, business analysis, stakeholder…
Added 53 mins ago
SH
Junior School Learning Strategist/Behaviour Interventionist
STRATFORD HALL
Vancouver, BC
- $74,684 to $121,841 CAD / year
…community is home to over 540 students and over 100 teachers and support staff. Our graduates attend the top post-secondary schools in Canada, the US and abroad. Founded in 2000, Stratford…
Added 53 mins ago
ST
Desktop Support Analyst
Skilled Trades Ontario
Mississauga, ON
- $25.83 to $31.79 CAD / hour
- Temporary
The Desktop Support Analyst assists staff with technical support for desktop computers, applications and related technology at Skilled Trades Ontario (STO). In this role, areas of support…
Added 1 hour ago
CI
Ingénieur mécanique principal / Senior Mechanical Engineer
Calian in Space & Technology
Vaudreuil-Dorion, QC
- Full-time
Providing support to the antenna integration team
Added 1 hour ago
GO
Ecosystem Development Specialist
Government of Manitoba
Winnipeg, MB
- Full-time
The Specialist also supports the coordination and delivery of pilot projects and technology adoption initiatives by tracking deliverables, monitoring milestones, coordinating logistics, and…
Added 1 hour ago
CI
Salesforce Revenue Cloud Architect
CloudKettle Inc
Toronto, ON
- $135,000 to $150,000 CAD / year
- Full-time
Flexibility: Most of our team works remotely, and our culture and policies are designed to support work-life balance, no matter where you are.
Added 1 hour ago
UO
Recruitment Sales Specialist
University of British Columbia
Vancouver, BC · UBCV | Henry Angus Building (ANGU)
- $5,692.25 to $8,179.5 CAD / month
- Full-time
The Recruitment Sales Specialist coordinates and implements recruitment and marketing initiatives across UBC Sauder’s undergraduate and professional graduate programs. This role develops…
Added 1 hour ago
FC
Infrastructure Specialist
Frontline Consulting Services (FCS) Inc
Montreal, QC
- Contract
Assurer le support de niveau 3 des infrastructures TI du site.
Added 1 hour ago
AC
Spécialiste En Approvisionnement
Aston Carter
Quebec, QC
- Full-time
As a Project Procurement Specialist, you will lead and execute procurement activities for a major shipbuilding and defence project. You will manage end-to-end procurement processes and work…
Added 1 hour ago
AC
Spécialiste En Approvisionnement
Aston Carter
Quebec, QC
- Full-time
The Procurement Specialist supports the sourcing, contracting, and supplier management of goods and services required for shipbuilding operations and programs. Working closely with internal…
Added 1 hour ago
HC
Accounts Receivable Specialist
Hartmann Canada Inc
Brantford, ON
- $63,000 to $68,000 CAD / year
- Full-time
…collection of payments for the Company. The Accounts Receivable Specialist create invoices, send bills to customers, process credits and payments using a variety of payment methods. Ensure…
Added 1 hour ago
AU
Manager, Marketing
Algoma University
Sault Ste. Marie, ON · Brampton, ON
- $91,863 to $114,829 CAD / year
…marketing strategies that strengthen the University’s reputation, support enrolment objectives, promote academic programs and campus experiences, and ensure a consistent institutional…
Added 1 hour ago
V
Financial Services Representative (BCGEU) - South Burnaby
Vancity
Burnaby, BC
- Part-time
…and ensuring smooth, seamless hand-offs when another team or specialist is…
Added 1 hour ago
LD
Beauty Advisor
London Drugs Limited
Surrey, BC
- Other
London Drugs may collect, use, and/or disclose your personal information (including the information in this application) where it is reasonable for establishing, managing or terminating an…
Added 1 hour ago
HR
Software Analyst
Hitachi Rail
Toronto, ON
- Full-time
…under the guidance of a Senior Software Analyst or Technical Specialist, the incumbent develops expertise in one or more subsystem functional areas and supports the delivery of high-quality…

Closed listing

Supercrew

Client Support Specialist

Winnipeg, MB, Canada

$50,000 CAD / year · Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $50,000 CAD / year
Job type: Full-time
Closing date: Nov 7, 2026
Experience: 1–2+ years of customer service or technical support experience.
Posting language: English
Posted: Oct 8, 2026

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Search current openings

Original job description

Archived listing. The details below describe a past opening.

Supercrew is one of Manitoba's fastest growing tech companies. We build the all-in-one app that trades businesses use to run their crews: it clocks crews in automatically, tracks the job site, and gets payroll ready before you ask. Our mission is to automate complicated tasks for the hardest working people in the world.

The Role

We're hiring a Client Support Specialist to join our support team and be the first voice our customers hear when they need help. You'll blend customer support, hands-on technical troubleshooting and customer success - solving problems quickly today and helping customers get more value from Supercrew tomorrow.

You'll be supporting busy, non-technical users: contractors, foremen and office managers who need answers fast so their crews can get back to work. Clear communication, patience and follow-through matter as much as technical skill.

This role is ideal for someone who takes extreme ownership of every ticket, enjoys problem solving, and thrives in a fast-moving, collaborative environment.

What You'll Be Doing

Customer support:

Respond to customer questions by phone, email, text and chat, owning each conversation from first contact to resolution.
Manage a queue of tickets across multiple priorities, keeping response and resolution times on target.
Stay calm and constructive with frustrated customers, turning tough conversations into good experiences.
Keep clear, accurate notes on every customer interaction in our CRM.

Technical support:

Troubleshoot issues across our iOS, Android and web apps - clock-ins, GPS and location, timesheets, payroll exports and account setup.
Reproduce bugs, gather the details developers need, and escalate clearly to our product and engineering teams.
Follow every escalated issue through to a fix and close the loop with the customer.

Customer success:

Help new customers get set up and their crews using the app in their first weeks.
Spot customers who are struggling or at risk, and step in before small problems become cancellations.
Answer billing and subscription questions and resolve account issues.

What We're Looking For

Experience:

1–2+ years of customer service or technical support experience.
Experience supporting SaaS or software products considered an asset.

Communication:

Excellent English communication, both written and verbal.
Comfortable handling difficult or frustrated customers with patience and professionalism.

Technical and problem-solving:

Strong troubleshooting and problem-solving abilities.
Strong computer and digital literacy.
Comfortable learning and supporting a SaaS and mobile application.

Organization and ownership:

Ability to manage multiple tickets and priorities at once.
Strong attention to detail.
Ability to work independently.
Reliable follow-through and time management.

Nice-to-Haves

Experience with HubSpot or another CRM.
Experience with Aircall or other VoIP phone systems.
Experience with Stripe or subscription-based businesses.
Basic understanding of GPS and location services.
Experience troubleshooting iOS and Android apps.
Experience working with developers or technical teams.
Experience with construction, field-service, workforce-management or time-tracking software.

Compensation & Benefits

Salary: $50,000 CAD per year.
Eligibility for our employee health benefits program.
10 days paid vacation, plus statutory holidays.
Schedule: Monday to Friday, 8:30 a.m. to 5:00 p.m. CST.
Hybrid work: in office in Winnipeg 4 days a week, remote 1 day.
Full-time, permanent position.
Company laptop and the tools you need to do the job well.

Why Supercrew

Real impact: every ticket you solve gets a crew paid correctly and a contractor back to the job site.
Growth: we're scaling fast across North America and Australia, and early team members grow with us.
A new home: we're moving into our own Winnipeg headquarters, built for a growing team.
Close to the work: we spend time on job sites and at trade shows, so you'll know our customers, not just their tickets.
A collaborative team: you'll work side by side with product, engineering, sales and leadership.

This is a full-time, hybrid role based in Winnipeg, MB, with a mix of in-office and remote days. Hours are Monday to Friday, 8:30 a.m. to 5:00 p.m. CST. You'll report to our Support Manager.

How to Apply

Apply through LinkedIn with your resume. A short note about a time you solved a customer’s problem.

Our hiring process:

Application review.
Phone screen with our team (20–30 minutes).
Interview with the Support Manager.
Final interview with leadership.

Supercrew is an equal opportunity employer. We welcome applicants of all backgrounds and will provide accommodations during the hiring process on request.

About employer

More about this job

Responsibilities

Respond to customer questions across phone, email, text, and chat; troubleshoot app, account, billing, and payroll-related issues; and manage tickets through resolution. Support customer onboarding and retention, document interactions, and coordinate escalated issues with product and engineering teams.

Requirements

Candidates should have 1–2 or more years of customer service or technical support experience, excellent English communication, and strong troubleshooting and digital literacy. They should be organized, detail-oriented, able to manage competing priorities independently, and reliable in following issues through to resolution.

Skills

Customer Support
Technical Troubleshooting
Customer Success
Written Communication
Verbal Communication
Problem-Solving
Ticket Management
CRM Documentation
SaaS Support
Mobile App Support
Bug Reproduction
Issue Escalation
Time Management
Customer Onboarding
Account Support
GPS Troubleshooting

Benefits

Health Benefits
Paid Vacation
Statutory Holidays
Company Laptop

Visa sponsorship

Not detected in the job text

Keywords

SaaS
iOS
Android
Web Applications
CRM
HubSpot
Aircall
VoIP
Stripe
GPS
Location Services
Timesheets
Payroll Exports
Account Setup
Subscription Billing
Ticket Queue
Bug Reproduction
Issue Escalation
Customer Onboarding
Customer Retention
Construction
Field Service
Workforce Management
Time Tracking
Product and Engineering Collaboration

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