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Added 14 mins ago
S
Chargé(e) de projets senior en architecture | Senior Architecture Project Manager
SUMUScollab
Montreal, QC
- Full-time
You turn client needs into tangible projects. As both a project manager and trusted advisor, you take ownership of projects from concept through delivery, ensuring alignment between the…
Added 14 mins ago
PI
QA/QC Manager
Promart Industrial
Sarnia, ON
- Full-time
We need a QA/QC Manager who is excited by that challenge and wants to help us build something exceptional.
Added 14 mins ago
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Sales Manager_Onshore Canada
Bayswater
Toronto, ON
- Full-time
We are looking for an driven, commercially minded and relationship-focused Regional Sales Manager – Onshore Canada to grow Bayswater’s presence and student recruitment across the Canadian…
Added 15 mins ago
S
Rotating Equipment Manager
Shell
Scotford, AB
- Full-time
The Rotating Equipment Manager provides technical leadership across rotating equipment disciplines, driving the implementation of programs that enhance equipment performance and…
Added 15 mins ago
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Asset Integrity Manager
Shell
Scotford, AB
- Full-time
The Asset Integrity Manager is responsible for overseeing and ensuring the effectiveness of the Pressure Equipment Integrity Management system to minimize process safety and reliability…
Added 15 mins ago
K
Senior Manager, Transaction Services
KPMG
Vancouver, BC
- Full-time
We are looking for a Senior Manager to join our growing Transaction Services team in Vancouver.
Added 29 mins ago
Product Manager - Des Moines, IA
Hubbell Incorporated
Edmonton, AB
Added 29 mins ago
OR
Wireless Sales Associate - 3026 Capilano
OSL Retail Services Inc
Edmonton, AB
- Other
Strong support from your Store Manager and District Manager every step of the way
Added 1 hour ago
WB
Assistant Manager: Ski & Ride School - Salary
Whistler Blackcomb
Whistler, BC
- Temporary
Added 1 hour ago
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IT Sales Manager
Solidy | Software Development Company
BC
- Full-time
The IT Sales Manager is responsible for managing the entire sales lifecycle, which includes: prospecting new leads, qualifying new sales opportunities, performing onsite presentations to…
Added 1 hour ago
WB
Fine dining Supervisor Steeps Grill
Whistler Blackcomb
Whistler, BC
- Temporary
Added 1 hour ago
HH
Saint John Radiation Therapist 5 (RD05) PCN 1251173
Horizon Health Network
Saint John, NB
- Full-time
The Manager demonstrates a positive leadership role while effectively managing areas of responsibility and integrating the values, vision and goals of Horizon Health Network within a…
Added 1 hour ago
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Data Steward (D7BD25A)
Referment
Montreal, QC
- Full-time
This could suit a data steward, data governance analyst, business analyst or data-quality specialist from a bank, asset manager or market-data provider who wants to work closer to AI-driven…
Added 1 hour ago
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Talent Acquisition Advisor - manufacturing operations
Cascades
Toronto, ON
- Full-time
Added 2 hours ago
PG
Planning Manager
People Group
Toronto, ON
- $180,000 to $200,000 CAD / year
- Full-time
Contractor-side planning experience on major civil or transit infrastructure, ideally at Planning Manager, Lead Planner or Senior Planner level.
Added 2 hours ago
RM
Manager, Human Resources
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Ross Memorial Hospital is seeking an experienced and highly motivated HR Manager to join our Human Resources team. This is an exciting opportunity for a practical, hands-on HR professional…
Added 2 hours ago
DI
[Toronto] Investment & Strategy Analyst
Dedale Intelligence
Canada
- Full-time
Added 2 hours ago
CT
TECHNICAL INTEGRATION & CONVERSION COORDINATOR - RIS / PACS
Chrome Technologies
Montreal, QC
- Full-time
Project Manager / PM profile with strong knowledge of radiology environments, particularly RIS and PACS.
Added 2 hours ago
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Account Executive, Expansion - L1
Gorgias
Toronto, ON
- Full-time
2 to 3 years of experience in a closing sales role (Account Executive or Account Manager) within SaaS or eCommerce tech.
Added 3 hours ago
BH
Nurse Practitioner, Social Medicine
Bariza Health
Toronto, ON
- Full-time
Added 3 hours ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
Working with Internal Audit and the global Finance and Operations teams, the Manager, Internal Controls will play a critical role in Husky’s global financial reporting. This includes the…
Added 3 hours ago
HT
Financial Manager
Husky Technologies
Bolton, ON
- Full-time
Added 3 hours ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…You will be part of a global team and report to the Senior Manager; IT Audit located in Bolton. The Senior Manager, IT Audit reports to the VP, Internal Audit, who reports to the Audit…
Added 3 hours ago
HT
Trade Compliance Program Manager
Husky Technologies
Bolton, ON
- Full-time
As the Global Trade Compliance Program Manager, you will report to the Director, Global Trade Compliance & Customs and serve as the program lead for enterprise-wide trade compliance…
Added 3 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)

Closed listing

Supercrew

Client Support Specialist

Winnipeg, MB, Canada

$50,000 CAD / year · Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $50,000 CAD / year
Job type: Full-time
Closing date: Nov 7, 2026
Experience: 1–2+ years of customer service or technical support experience.
Posting language: English
Posted: Oct 8, 2026

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Original job description

Archived listing. The details below describe a past opening.

Supercrew is one of Manitoba's fastest growing tech companies. We build the all-in-one app that trades businesses use to run their crews: it clocks crews in automatically, tracks the job site, and gets payroll ready before you ask. Our mission is to automate complicated tasks for the hardest working people in the world.

The Role

We're hiring a Client Support Specialist to join our support team and be the first voice our customers hear when they need help. You'll blend customer support, hands-on technical troubleshooting and customer success - solving problems quickly today and helping customers get more value from Supercrew tomorrow.

You'll be supporting busy, non-technical users: contractors, foremen and office managers who need answers fast so their crews can get back to work. Clear communication, patience and follow-through matter as much as technical skill.

This role is ideal for someone who takes extreme ownership of every ticket, enjoys problem solving, and thrives in a fast-moving, collaborative environment.

What You'll Be Doing

Customer support:

Respond to customer questions by phone, email, text and chat, owning each conversation from first contact to resolution.
Manage a queue of tickets across multiple priorities, keeping response and resolution times on target.
Stay calm and constructive with frustrated customers, turning tough conversations into good experiences.
Keep clear, accurate notes on every customer interaction in our CRM.

Technical support:

Troubleshoot issues across our iOS, Android and web apps - clock-ins, GPS and location, timesheets, payroll exports and account setup.
Reproduce bugs, gather the details developers need, and escalate clearly to our product and engineering teams.
Follow every escalated issue through to a fix and close the loop with the customer.

Customer success:

Help new customers get set up and their crews using the app in their first weeks.
Spot customers who are struggling or at risk, and step in before small problems become cancellations.
Answer billing and subscription questions and resolve account issues.

What We're Looking For

Experience:

1–2+ years of customer service or technical support experience.
Experience supporting SaaS or software products considered an asset.

Communication:

Excellent English communication, both written and verbal.
Comfortable handling difficult or frustrated customers with patience and professionalism.

Technical and problem-solving:

Strong troubleshooting and problem-solving abilities.
Strong computer and digital literacy.
Comfortable learning and supporting a SaaS and mobile application.

Organization and ownership:

Ability to manage multiple tickets and priorities at once.
Strong attention to detail.
Ability to work independently.
Reliable follow-through and time management.

Nice-to-Haves

Experience with HubSpot or another CRM.
Experience with Aircall or other VoIP phone systems.
Experience with Stripe or subscription-based businesses.
Basic understanding of GPS and location services.
Experience troubleshooting iOS and Android apps.
Experience working with developers or technical teams.
Experience with construction, field-service, workforce-management or time-tracking software.

Compensation & Benefits

Salary: $50,000 CAD per year.
Eligibility for our employee health benefits program.
10 days paid vacation, plus statutory holidays.
Schedule: Monday to Friday, 8:30 a.m. to 5:00 p.m. CST.
Hybrid work: in office in Winnipeg 4 days a week, remote 1 day.
Full-time, permanent position.
Company laptop and the tools you need to do the job well.

Why Supercrew

Real impact: every ticket you solve gets a crew paid correctly and a contractor back to the job site.
Growth: we're scaling fast across North America and Australia, and early team members grow with us.
A new home: we're moving into our own Winnipeg headquarters, built for a growing team.
Close to the work: we spend time on job sites and at trade shows, so you'll know our customers, not just their tickets.
A collaborative team: you'll work side by side with product, engineering, sales and leadership.

This is a full-time, hybrid role based in Winnipeg, MB, with a mix of in-office and remote days. Hours are Monday to Friday, 8:30 a.m. to 5:00 p.m. CST. You'll report to our Support Manager.

How to Apply

Apply through LinkedIn with your resume. A short note about a time you solved a customer’s problem.

Our hiring process:

Application review.
Phone screen with our team (20–30 minutes).
Interview with the Support Manager.
Final interview with leadership.

Supercrew is an equal opportunity employer. We welcome applicants of all backgrounds and will provide accommodations during the hiring process on request.

About employer

More about this job

Responsibilities

Respond to customer questions across phone, email, text, and chat; troubleshoot app, account, billing, and payroll-related issues; and manage tickets through resolution. Support customer onboarding and retention, document interactions, and coordinate escalated issues with product and engineering teams.

Requirements

Candidates should have 1–2 or more years of customer service or technical support experience, excellent English communication, and strong troubleshooting and digital literacy. They should be organized, detail-oriented, able to manage competing priorities independently, and reliable in following issues through to resolution.

Skills

Customer Support
Technical Troubleshooting
Customer Success
Written Communication
Verbal Communication
Problem-Solving
Ticket Management
CRM Documentation
SaaS Support
Mobile App Support
Bug Reproduction
Issue Escalation
Time Management
Customer Onboarding
Account Support
GPS Troubleshooting

Benefits

Health Benefits
Paid Vacation
Statutory Holidays
Company Laptop

Visa sponsorship

Not detected in the job text

Keywords

SaaS
iOS
Android
Web Applications
CRM
HubSpot
Aircall
VoIP
Stripe
GPS
Location Services
Timesheets
Payroll Exports
Account Setup
Subscription Billing
Ticket Queue
Bug Reproduction
Issue Escalation
Customer Onboarding
Customer Retention
Construction
Field Service
Workforce Management
Time Tracking
Product and Engineering Collaboration

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