Why a Career at Superheat?
Looking for a smart career choice? Superheat's commitment to advancing heat treatment is in our people.
We are always looking for talented, innovative, and enthusiastic individuals to support the clients we serve and share our passion to continually push the industry.
As we continue to experience remarkable growth and promote our talented team members, we are excited to expand our operator workforce.
At Superheat we perform remote heat treatment in oil refineries, petrochemical plants, and power plants worldwide. Field operations personnel set up the equipment on-site while our SmartCenter Control Room Panel Operators start and monitor the heat cycles remotely.
The SmartCenter Operator manages multiple projects from all over the world in our Corporate SmartCenter Control Rooms. Operators are the critical liaison between Field Operations, Controls Support, Quality Assurance, and Engineering. This includes managing all aspects of assigned projects, from entering client documentation, setting up and monitoring cycle operations following site/client specifications, troubleshooting with multiple departments, and creating client chart packages. With Superheat you will join a strong, experienced team at a company with almost 25 years of Remote Operator Heat Treatment expertise. We pride ourselves as the premier heat treatment provider, developing all our processes, technology, and software in-house.
This position requires strong computer and technical skills as it is 100% computer work. In addition, this position starts with 8hr rotating shift, then advancing to rotating shift work - 12-hour days, and nights, including weekends.
DUTIES AND RESPONSIBILITIES
- Manage all tasks and statuses of assigned projects.
- Ensure all Quality Assurance instructions are accurate and up to date.
- Assist Controls Support and Field Operations with site equipment setup.
- Ensure all client documentation is entered accurately following our Quality Assurance program.
- Act as liaison between Field Operations, Controls Support, Quality Assurance and Engineering, as required.
- Enter all client-specific information into our SmartView database.
- Set up and start all heat treatment cycles.
- Monitor cycles for trends and alarms, troubleshooting as required.
- Document all heat cycle issues and non-conformances, escalating as required.
- Document all project-specific process concerns, escalating as required.
- Create all client chart packages and distribute them upon completion of the heat treatment cycle.
- At the end of each shift, complete shift turnover for incoming shift change.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
- You can work independently while also being a valuable team player. You can identify and prioritize tasks according to urgency and importance and are comfortable seeking clarification when required.
- Attention to detail is essential; we work in a fast-paced environment with a high volume of data transfer from client documentation to our SmartView database. Flexibility is also crucial, as our workload varies depending on customer demands.
- A strong technical mindset is a must-have, with excellent problem-solving skills and a good understanding of processes. You need to be adaptable and open to changes, as our customers have unique requirements, and we continually refine our processes to deliver the best experience.
- Experience with metallurgy, welding, and quality programs is beneficial. However, we are willing to teach an Operator who possesses a positive attitude, multitasking skills, and a willingness to learn. These qualities are essential to our team.
EDUCATIONAL & TRAINING REQUIREMENTS
- Secondary School Diploma, or equivalency. Higher education considered an asset.
- Superheat will provide relevant in-house training with a dedicated trainer. Once completed, you will be mentoring with an experienced operator.
- Driver's License.
PHYSICAL AND COGNITIVE DEMANDS
- Sitting for extended periods.
- Continuous visual monitoring and alarm management on multiple monitors.
- High amount of data entry from client documentation.
- Rotating shift work and extended hours.
- Strong organizational, prioritization and multitasking skills.
SHIFT & SCHEDULE
- Start on 8-hr rotating shifts, then advance to 12-hr rotating 24/7 shifts as positions become available.
- Overtime available.
- Weekends as needed.
- Rotating shift schedule (12-hr days/nights, 8-hr mornings/evenings).
- Holidays if required.
Superheat offers a 100% employer-paid Benefit Plan as well as a Defined Contribution Pension Plan with employer contribution. In addition, there are opportunities for advancement within and movement between departments, and even the possibility of travel. If you’re the right individual or have a unique skill set, Superheat can find a place for you to best showcase your talents with our team.
This posting is for an existing vacancy.
We are an Equal Employment Opportunity Employer. Superheat will not discriminate in any of our employment practices based on race, religion, gender, gender identity, disability, national origin, age, or any other legally protected status. Accommodations are available on request for candidates taking part in the selection process and upon hire.
Any information you provide in the course of your application to our company will not be shared with any person or agency outside of Superheat FGH and will only be used as it pertains to possible employment here.
