Join a Top-Rated Hearing Clinic Committed to Excellence in Patient Care
Surrey Hearing Care is seeking a friendly, organized, and customer-focused Full-Time Registered Hearing Instrument Practitioner to join our growing team. In this role, you will play a key part in improving our clients' quality of life by providing professional hearing assessments, personalized fitting services, and dedicated ongoing care.
At Surrey Hearing Care, we pride ourselves on delivering compassionate, high-quality service and building meaningful relationships with our clients. We’re excited to welcome a team member who shares our commitment to exceptional patient care and outstanding customer service.
Key Responsibilities
- Providing an exceptional client experience focused on compassionate counselling, product education, and helping patients and their families navigate the transition to hearing solutions.
- Conducting comprehensive hearing loss evaluations and diagnostic assessments to precisely identify hearing loss and understand each client’s unique lifestyle needs.
- Recommending, selecting, programming, and fitting advanced hearing aids and assistive listening devices to ensure optimal comfort, performance, and personalization.
- Providing continuous care for your existing clients, including adjustments and technical troubleshooting to ensure a happy and long-term relationship.
- Managing verbal and written correspondence related to client care with clients, their families, physicians, team members, and third-party payees.
- Identifying third-party funding eligibility and navigating the clinical protocols and billing processes for the Ministry (MSS), NIHB, WorkSafeBC (WCB), VAC (DVA), IFHP, and WorkBC ATS.
- Ensuring clinical accuracy and safety by taking precise ear impressions for custom molds, maintaining strict hygienic protocols, and keeping up-to-date, confidential electronic records (HearWare).
- Collaborating closely with a supportive, multidisciplinary team to ensure smooth day-to-day clinic operations and make a true difference in the lives of your clients.
Qualifications
- Current registration and good standing with the College of Speech and Hearing Health Professionals in BC (CSHBC)
- 1–2 years of clinical experience (new graduates encouraged to apply)
- Strong interpersonal and communication skills
- Empathy and patient-centred communication
- Critical thinking and clinical decision-making
- Proficiency with Microsoft Office and GSuite; HearWare experience is a plus
- Multilingual skills are an asset
Why Surrey Hearing Care?
- Over 35 years of combined expertise
- 3 thriving locations across Surrey
- Voted #1 Hearing Clinic in Surrey in 2024 and 2025
- Positive, professional work environment focused on growth and collaboration
Pay: CA$25.00 - $38.00 per hour
At Surrey Hearing Care, we are committed to fair and competitive compensation based on experience, qualifications, and industry standards. Compensation will be discussed with shortlisted candidates during the interview process.
