Vacancy Title: Customer Service Representative – Sales and Reception
Vacancy Location: Delta, BC, Canada (Vancouver)
Engagement Type: Permanent, Full-Time (In-Office)
Our Company
Survitec is the world’s largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival Technology.
Today, we are a global community of 3,000 professionals with presence in 96 countries partnering with our customers to provide innovative solutions that reduce risk and help keep you safe.
That is why the world's leading maritime, defence & government, energy and aerospace organizations trust us when it matters most and why we have been awarded the Gold Award by the UK Defence Employer Recognition Scheme
The Role:
As a Sales Coordinator, you will be at the forefront of our customer interactions, receiving and processing quotes, orders, inquiries, and complaints. You will maintain ongoing relationships with our customers and sales colleagues, using your knowledge of our products and services to be a key communication link. Your ability to analyze, judge, and sensitively respond to customer needs will be crucial in this role.
You will have the opportunity to develop in your role and feel proud of the work you do. Working at Survitec is fast paced but incredibly rewarding.
This is not just another job; this is your career.
What You Can Expect from the Role
Key Responsibilities:
Without limiting the scope of responsibilities, the following tasks are considered to be the main duties of this function:
Quote and Order Processing: Record and process quotes and orders, including custom and special orders, coordinating with relevant teams to ensure timely fulfilment.
Coordination with Supply Chain: Collaborate with supply chain teams to fulfil special requirements, locate products and part numbers, provide availability information, and support procurement and sales teams with cost and availability inquiries.
Advanced Product and Service Information: Respond to complex customer inquiries providing advanced product and service information.
Customer Relationship Development: Proactively engaging with customers to foster new connections and deepen existing relationships.
Issue Resolution: Promptly addressing and resolving complex customer issues and escalations, securing managerial approvals when necessary.
CRM Management: Plan and schedule follow-up actions, input relevant information into the CRM system ensuring quality data.
Sales Support: Provide sales information, including price lists and promotional details, track promotions and limited stock availability, and continuous follow-up until delivery.
Compliance and Safety: Adhere to Survitec policies, procedures, and relevant regulatory codes, obtaining authorizations for any exceptions.
Professional Development: Staying informed about relevant technology, industry regulations, and best practices. Participating in training and development activities as required.
Team Collaboration: Contribute to an inclusive team environment where team members feel valued and appreciated.
Retention: Deliver exceptional service to encourage continued use of Survitec’s products and services.
Additional: Perform other duties as assigned by your manager.
Front Desk & Customer Interaction:
· Greet and welcome visitors and direct them to the appropriate sta8 or department.
· Answer and route incoming phone calls using a multi-line system; respond to routine inquiries and provide general information on products, services, or promotions.
· Maintain a clean, organized, and welcoming reception and customer waiting area.
· Handle incoming and outgoing mail, packages, and courier arrangements.
· Maintain and replenish front desk materials such as brochures, promotional items, and business cards.
Skills:
· Excellent at building customer relationships and delivering customer-centric solutions.
· Comfortable with diverse groups and tackling new opportunities with urgency and enthusiasm.
· Skilled in timely decision-making to keep the organization moving forward.
· Strong analytical skills for solving complex problems.
· Adaptable to shifting demands and handling conflict with minimal disruption.
· High School Degree required.
· Proven independent work experience.
· Fluent in English (written and spoken).
· Marine industry experience is a plus.
Why You Should Work for Us
· Professional Development Opportunities
· Additional day off to celebrate your birthday
· Workplace Reward & Recognition scheme
· Comprehensive Benefits Package – Health & dental coverage, short-term & long-term disability, and life insurance (including optional life insurance).
· Bi-weekly Pay Date
· 13 fully paid statutory holidays
· Vacation Time – Paid vacation time based on your years of service.
How to Apply
To Apply, please click the Apply button and submit your application via our website.
Career site (csod.com)
Please note, we do not accept direct applications via email, nor do we accept speculative CVs from recruitment agencies.
Survitec is an equal opportunities employer. Our diverse global workforce protects lives, every single day. We are committed to cultivating an inclusive culture where our people feel valued, appreciated, and free to be who they are at work. Because, to provide service and excellence to our customers we must mirror their diversity. But more importantly because it is the right thing to do.
At Survitec, we want you to have the best possible interview experience with us and we are also committed to creating an inclusive environment. We are happy to make any necessary accommodations to ensure you can showcase your skills to the best of your ability, should you require any reasonable adjustments, please don't hesitate to let us know.
