Full Job Description
Swiss Instruments Limited is seeking a customer-focused and detail-oriented Inside Sales Representative to support customers and the sales team for its legacy product lines. These products include precision measuring and inspection equipment, microblasting products, machine-tool accessories, and oils, coolants and lubricants. The role focuses on responding to customer inquiries, preparing quotations, processing orders, and coordinating order details through fulfilment.
Responsibilities
· Respond to customer inquiries by phone and email about legacy products, providing general product information, availability details, and assistance based on approved product information.
· Clarify customer requirements, product descriptions, part numbers, quantities, and other details needed to prepare quotations or process orders.
· Refer technical questions requiring specialist advice to the appropriate sales representative, supplier, or technical contact.
· Prepare and issue quotations for legacy products within the defined product scope.
· Confirm pricing, product specifications, availability, lead times, shipping details, and other quotation information with the appropriate internal contact or supplier when needed.
· Revise quotations when customers request changes to quantities, product details, or order requirements.
· Receive and review customer purchase orders and check them against the applicable quotation, including product numbers, descriptions, quantities, pricing, and delivery details.
· Clarify discrepancies with customers or relevant internal contacts and enter or forward order information according to established company procedures.
· Coordinate with internal personnel and suppliers regarding order status, product availability, shipping, and expected delivery dates.
· Provide customers with order updates and assist with routine order-documentation or coordination issues.
· Maintain professional, timely communication with existing and prospective customers and support positive customer relationships through accurate information and follow-through.
· Maintain organized records of inquiries, quotations, purchase orders, order confirmations, correspondence, and order updates in the company’s systems and files.
· Work with relevant sales, purchasing, shipping, accounting, and supplier contacts to support accurate order processing and routine sales administration.
· For Vertical Lift Module (VLM) orders only, provide order-coordination support after the customer purchase order has been received, where assigned, and coordinate documentation with the responsible VLM sales or project team.
Qualifications and skills
· At least 3 years of work experience in inside sales, customer service, order processing, or sales administration is preferred.
· Strong written and verbal communication skills and a customer-focused approach.
· High attention to detail when preparing quotations, reviewing purchase orders, and maintaining records.
· Good organizational, follow-up, time-management, and problem-solving skills.
· Comfortable using email, spreadsheets, order-processing, and Zoho CRM.
· Ability to learn product catalogues, part numbers, pricing structures, and established internal procedures.
· Ability to work independently and coordinate effectively with colleagues, customers, and suppliers.
Job details
· Job type: Full-time
· Pay: $17.95 - $28.85/hr
· Work location and work arrangement: Mississauga and in-person
· Schedule and hours: Weekdays and 8:30am-5:00pm
Benefits
Heath Care and Dental Care
