Celebrating 55 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity, and results! We are passionate about delivering excellent client service, an outstanding Associate experience with opportunities to learn and grow professionally. Sym-Tech is growing quickly and that means endless ways to make a real difference! We are currently recruiting for an IT Vendor & Support Coordinator to join our headquarters located in Thornhill, ON.
A career with us offers:
- A fun, fast paced culture
- Opportunities to grow and develop your career
- On-going industry training programs and professional development opportunities
- A workplace that supports workplace diversity, equity, and inclusion
- A strong promoter of women in the automotive industry
- The chance to work with some of the best in the business!
Position Summary
IT Vendor & Support Coordinator supports the day-to-day organization of Sym-Tech’s IT Support function and administration of IT vendor relationships. The role is responsible for tracking IT Support work, coordinating priorities and follow-up, maintaining vendor documentation and spend records, and supporting the review and processing of IT-related invoices.
This position does not hold formal people-management responsibility. It will work closely with the CIO to ensure team priorities, vendor commitments, and administrative processes are organized, visible, and followed through on.
Key Responsibilities
- Coordinate and maintain a clear tracker of IT Support requests, recurring tasks, priorities, owners, and deadlines.
- Facilitate regular workload review meetings with the IT Support team and follow up on outstanding items.
- Support the assignment and prioritization of work in consultation with the CIO and technical leads.
- Monitor ticket queues, unresolved issues, and recurring service concerns; escalate risks or delays promptly.
- Serve as the day-to-day contact for IT vendors and service providers.
- Coordinate vendor service requests, quotes, renewals, documentation, and issue resolution.
- Review IT-related invoices and supporting documentation for accuracy, appropriate coding, and alignment with contracts, purchase orders, and approved budgets.
- Coordinate the approval and processing of IT vendor expenditures totaling approximately $500,000 per month, in accordance with established financial controls and delegated approval authority.
- Maintain an organized record of vendor contracts, renewal dates, invoices, expenditures, service commitments, and key contacts.
- Prepare regular status updates for the CIO on outstanding support issues, vendor matters, upcoming renewals, spend, and risks.
- Liaise with internal stakeholders to gather support requirements and communicate status or expected next steps.
- Document and escalate concerns related to workload, service delivery, attendance, conduct, or teamwork to the CIO.
