Position: B.13 IT Hardware Management Specialist (L1) (Ottawa)
Location: Ottawa, ON
Job ID#: n/a Mandatory Skills: 5+ Years’ experience Rate/Salary: Negotiable Start Date: April 2023
Duration:
Contract Position (6 month extendable) Security Clearance Required: Reliability Status
Language Requirements: English
JOB INFORMATION:
Our end client, a Government of Canada department has provided to Partner Departments, Level 1 and Level 2 Workplace Technology Support Services. WTS is also responsible for the planning, installation, maintenance and support of the Workplace Technology environment : user workstations, networked printers, peripherals and software.
Our client requires external resources to assist with this work and will establish a Supply arrangement with qualified technical support firms upon which it can draw from.
SCOPE OF WORK
Task Description:
· The selected contractor will report to the Team Leader of the Workplace Technology Hardware Management team (WTHM) and will work in conjunction with the Workplace Technology Services group/staff (WTS). The tasks the Contractor will be expected to
perform include, but are not limited to, the following:
· IT Hardware Management - Involved in several phases of the IT Asset Management lifecycle for WTS using ITIL processes.
· IT Asset receive, shipments, validate against packing slips and update databases
· Asset tagging, tracking and data updates throughout lifecycle via databases or generic mailboxes
· Warehousing / inventory management / physical control (secure storage)
· Ship/deliver IT Asset inventory to service centres, users or regional deployment centres
· IT Asset physical inventories
· IT Asset triage and preparation for disposal
· IT Asset data sanitization and secure destruction of hard drives (shredding)
· Monitor stock levels; identify and initiate requests for client based on minimum stock levels
· Coordinate and complete IT Asset reviews/audits on behalf of the division
· Lifting and moving equipment weighing up to 25lbs
· Liaise with internal and external clients and service providers
· Drive minivan in the Gatineau/Ottawa region (must have valid driver’s licence)
Other duties:
· Develop and/or maintain process mapping and documentation for WTHM deliverables
· Assist the Team Leader in his/her deliverables as required
· Provide support to other members of the team as required
Constraints:
The Contractor must provide their services on-site during regular work hours (between 8:00 and 16:00 hrs) Monday through Friday, generally not exceeding 37.5 hours per week. It is expected, though, that the Contractor will work extended hours as required. As such, the Contractor must indicate their availability to work extended hours.
The Contractor providing the services must be fluent in English and/or in French (speaking, reading and writing) to communicate to senior management, management and team members.
Location of Work:
Work will be conducted from a workstations located in the NCA region (Gatineau/Ottawa).
Required Grids Include the following:
MANDATORY REQUIREMENTS
Name:
Mandatory Criteria
– B.13 IT Hardware Management Specialist – Level 1
|
M.#
| Mandatory Requirements
| Met or Not Met:
| Demonstrated Experience
|
M1
| ** All experience must be gained by bid issuance date **
| | |
| - Asset tagging & tracking and database updates throughout
lifecycle via databases or generic mailboxes
- Warehousing / inventory management / physical control (secure
storage)
- Receive shipments of IT Assets, validate against packing slips
and update databases
** All experience must be gained by bid issuance date**
| | |
| - Liaise with internal and external clients and service providers.
** All experience must be gained by bid issuance date **
| | |
| | | |
Name:
Rated Criteria – B.13 IT Hardware Management Specialist – Level 1
|
R#
| Point Rated Requirements
| Maximum Points
| Score
| Demonstrated Experience
|
R1
| • 10 points for every
year up to a maximum of 20 points.
** All experience must be
gained by bid issuance date **
| /20
| | |
| • 10 points for every
year up to a maximum of 20 points
** All experience must be
gained by bid issuance date **
| /20
| | |
| - IT Asset physical
inventories (desktops & Enterprise data centres)
• 10 points for every
year up to a maximum of 20 points.
** All experience must be
gained by bid issuance date **
| /20
| | |
| • 5 points for every year
up to a maximum of 10 points.
** All experience must be
gained by bid issuance date **
| /10
| | |
| • 5 points for every year
up to a maximum of 10 points.
** All experience must be
gained by bid issuance date **
| /10
| | |
| • 5 points for every year
up to a maximum of 20 points.
** All experience must be
gained by bid issuance date **
| /20
| | |
Total Points Available
| 100
| | |
Minimum Pass Mark
| 65
| | |
Resource’s Score
| | | |
About
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