Position: Senior AI Engineer
Location: Toronto, ON
Job ID#: RQ11252
Duration: 8 Months
Role Overview
We are seeking a Senior AI Engineer to design, develop, and support advanced AI, Generative AI, and Conversational AI solutions. This role focuses on delivering scalable, secure, and efficient AI-powered customer engagement solutions, including conversational IVR systems, virtual assistants, and AI agents. The ideal candidate will bring strong experience in cloud-based AI technologies, particularly within AWS environments, and a proven ability to build enterprise-grade AI systems.
Key Responsibilities
- Develop,
configure, implement, and support AI, Generative AI, and Conversational AI
solutions aligned with business and technical requirements
- Design
and build AI-powered IVR systems, virtual assistants, voicebots, AI
agents, and self-service capabilities
- Create
and maintain integrations between AI platforms, contact centre
technologies, enterprise systems, APIs, and cloud services
- Design
and optimize prompt engineering frameworks, templates, orchestration
logic, and AI guardrails
- Build
and support AI agents using Large Language Models (LLMs), Retrieval
Augmented Generation (RAG), and orchestration frameworks
- Configure
and develop conversational bots, including intent modeling, slot
management, and conversational flows
- Collaborate
with technical teams, stakeholders, and business units to deliver scalable
AI solutions
- Produce
technical designs, documentation, deployment procedures, and support
materials
- Participate
in testing, troubleshooting, deployment, and ongoing improvements
- Ensure
adherence to security, privacy, accessibility, and Responsible AI
standards
Qualifications & Experience
AI Engineering & Generative AI
- 5+
years of experience building AI/ML solutions
- Hands-on
experience with Generative AI and LLM-based applications in enterprise
environments
- Experience
developing AI agents and implementing RAG architectures
- Experience
working with modern foundation models (e.g., GPT, Claude, Gemini, Llama,
or similar)
- Experience
evaluating, selecting, and optimizing AI technologies
- Experience
with AI model monitoring, evaluation, and tuning
- Understanding
of Responsible AI practices and governance
Contact Centre & Conversational AI
- 5+
years of experience implementing contact centre solutions
- Strong
experience building conversational AI, IVR, and virtual assistants
- Experience
designing conversational flows, routing logic, and customer journeys
- Knowledge
of speech analytics, sentiment analysis, and customer interaction
optimization
- Experience
working with reporting, analytics, and operational metrics
Prompt Engineering & AI Orchestration
- Experience
designing and optimizing prompts for AI systems
- Experience
implementing guardrails, safety controls, and response validation
- Experience
working with AI orchestration, tool-calling, and integrations
- Experience
integrating AI systems with enterprise applications and APIs
Cloud & Integration Technologies
- Strong
experience with AWS cloud services (e.g., Lambda, API Gateway, DynamoDB,
S3, IAM)
- Experience
developing REST APIs, microservices, and event-driven systems
- Experience
with CI/CD pipelines and DevOps practices
- Familiarity
with Infrastructure as Code and automation tools
- Exposure
to multi-cloud AI platforms (Azure AI, Google AI, etc.) is an asset
Development Skills
- Strong
programming skills in Python
- Experience
with JavaScript and Node.js
- Experience
working with SQL and NoSQL databases
- Experience
with version control and DevOps tools (Git, Jenkins, etc.)
- Experience
building secure, scalable cloud-native applications
Core Experience
- 8+
years in software development and system integration
- Experience
in API design, testing, troubleshooting, and performance optimization
- Experience
working in Agile environments
- Strong
documentation and stakeholder collaboration experience
Public Sector Experience (Preferred)
- Experience
working in government or highly regulated environments
- Knowledge
of public sector methodologies, architecture frameworks, and standards
- Experience
supporting large-scale digital transformation initiatives
Must-Have Skills
- AI/ML
solution development (5+ years)
- Generative
AI and LLM implementation
- Conversational
AI / IVR / contact centre systems
- Cloud-based
AI solution development (AWS)
- Prompt
engineering and AI agent design
- Python
and backend development
Nice to Have
- Previous
public sector or provincial government experience
About Symbiotic Digital
Symbiotic Digital provides the IT Experts you need that solve problems and get things done. See what the top 2% in their field can do for you. (Symbiotic Digital is a division of Symbiotic Group Inc.)
We serve customers in two ways, we provide:
- Digital
Experts: IT Consulting expertise. Bright Minds That Produce Proven Results
- Recruitment:
Find The Right People You Need
Serving IT & Business leaders, Symbiotic Digital provides a business system that enables us to deliver expert technical talent to solve challenging business and IT problems. Trusted by leading organizations across Canada, we specialize in staffing complex assignments with high-performing professionals evaluated through our proven Quality Management System (QMS). We are a 100% Indigenous-owned company.
Learn more online at https://www.symbioticgroup.com/home-sd/.
Please submit your most recent resume to: RecDep@symbioticgroup.com
View All Jobs online at: https://www.symbioticgroup.com/view-jobs/
