Original job description
Job Description
At Synoptek, we think globally and act locally. As the world's first Managed Experience Provider (MxP™), Synoptek provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling our global client base to grow and transform their businesses. We are excited to have experienced continuous growth and, in keeping with that momentum, we are seeking to add talent to our team. When you partner with Synoptek, you engage with an ever-growing, ever-evolving IT organization that provides a high-caliber team, drives growth, and delivers clarity. This is an exciting opportunity for you to be a part of this journey!!
Responsible for supporting 24x7x365 enterprise operations center monitoring, incident triage, infrastructure support, and issue resolution activities across customer network, server, backup, IDS, and hosted services environments while ensuring operational uptime and customer satisfaction.
Work Shift Details: Friday to Tuesday - 6:30AM to 3:30PM Atlantic Time
Mandatory Skills
Enterprise Operations Center (EOC),Infrastructure Monitoring,LogicMonitor,Incident Management,Troubleshooting,TCP/IP,SNMP,PING,MPLS,LAN/WAN,Wireless Networking,Windows Server,Azure,AWS,DNS,DHCP,Ticketing Systems,Customer Support
Role
Monitor and acknowledge infrastructure alarms using LogicMonitor; Troubleshoot and triage incidents escalated from monitoring systems and operational teams; Resolve incidents within defined SLA timelines; Support customer satisfaction and operational support activities; Identify, escalate, and remediate documentation gaps where applicable; Manage EOC mailbox activities, vendor maintenance notifications, and shift handoff reports; Support infrastructure monitoring, incident management, and escalation procedures; Participate in technical certifications and continuous learning initiatives; Collaborate with operations teams to maintain service availability and operational efficiency
Flsa
Non-Exempt
EEO Statement
We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.
Location
Saint John, New Brunswick, Canada
Education Qualification
Bachelor’s Degree in a related field from an accredited college or university. In lieu of a Bachelor’s degree, equivalent years of experience may be considered. The ratio is 1:1, meaning one year of college equals one year of work experience, and vice versa.
Desirable Skills
Citrix,Linux,Terminal Services,Vendor Escalation Management,Technical Certifications,Operational Documentation,Monitoring Tools,SLA Management
Experience
1 to 3 Years
