Original job description
<p><strong>About the Role</strong></p><p>TapMango is seeking a driven and strategic Enterprise Business Development Representative (BDR) to pioneer our growing mid-market sales motion. In this role, you'll be responsible for generating high-quality pipeline by engaging senior decision makers at multi-location brands across restaurants, retail, health & beauty, and fitness.</p><p>This is not a high-volume, spray-and pray outbound role. You'll focus on thoughtful, personalized outreach and meaningful conversations with real operators who care about customer retention, repeat visits, and revenue growth.</p><p><strong>Work Location</strong></p><p>This position starts as hybrid: 2 days per week in our office at Yonge & Sheppard, Toronto. As you ramp up and hit your stride, the role is expected to transition to fully remote within 6 months to 1 year.</p><p><strong>Salary:</strong> CAD 80k base + uncapped commissions </p><p><strong>What You’ll Do</strong></p><p>• Own top-of-funnel pipeline creation through strategic outbound prospecting into defined mid-market segments (typically 5–50+ locations)</p><p>• Research target accounts to personalize outreach and demonstrate a strong understanding of each prospect’s business</p><p>• Engage senior stakeholders—including Owners, Founders, CMOs, and Operations leaders—in value-driven conversations</p><p>• Uncover pain points related to customer engagement, retention, and growth through thoughtful discovery</p><p>• Book qualified discovery meetings for Account Executives and ensure strong handoff context</p><p>• Maintain accurate CRM activity, pipeline tracking, and reporting</p><p>• Collaborate closely with Account Executives, Marketing, and Sales Leadership to refine messaging and targeting</p><p>• Continuously test, iterate, and improve outbound sequences, messaging, and vertical-specific approaches</p><p> </p><p><strong>What We’re Looking For</strong></p><p>• 1–3+ years of BDR/SDR experience, ideally selling into mid-market or SMB+ accounts</p><p>• Confidence and professionalism speaking with senior decision makers</p><p>• Strong written and verbal communication skills with an emphasis on personalization</p><p>• Curious, coachable, and resilient mindset with a desire to grow in sales</p><p>• Highly organized and comfortable managing multiple accounts and outreach efforts</p><p>• Metrics-driven with a strong sense of ownership and accountability</p><p>• Experience selling SaaS, martech, fintech, or restaurant/retail technology is a strong asset</p><p> </p><p><strong>About TapMango</strong></p><p>At TapMango, we provide companies with one of the highest quality customer engagement platforms on the market. We’re currently powering thousands of merchants across Canada, the US and Europe, and we have just begun! Our mission is to empower businesses to do 3 things; retain customers, upsell to existing customers, and acquire new customers. We provide merchants with all the necessary tools to run their very own loyalty program including an integrated suite of customized consumer facing technology, easy-to-use merchant tools, and automation algorithms, all aimed to enhance the customer experience.</p><p> </p><p><strong>Why Join our Team?</strong></p><p>Our platform is truly a game changer in the small business arena and we need your help to empower as many vendors as possible. TapMango helps merchants compete with larger chains, so you can feel good about supporting local businesses and a diverse economy. Join a fun team with an amazing culture, tons of opportunities for growth and development, competitive pay and lots more!</p><p> </p><p><strong>What We Offer</strong></p><ul><li>Generous time off plan</li><li>Salary: CAD 80k base + Uncapped Commissions</li><li>Hybrid work - we will to assist with making your remote office space as comfortable as possible</li><li>Continuous virtual coaching and support</li><li>Comprehensive health benefits</li><li>Subsidized gym membership</li><li>Performance recognition</li><li>Professional development program</li><li>Growth opportunities (we really mean it!)</li></ul><p> </p><p><em>TapMango welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.</em></p><p><strong><em>Notice Regarding Automated Decision-Making:</em></strong></p><p><em>For this role TapMango does not use artificial intelligence, machine learning, or automated decision-making tools to screen or assess job applicants. All applications are evaluated manually by our hiring team.</em></p><p><strong><em>Why This Role Is Open</em></strong><em> As TapMango continues to grow, we're excited to expand our team! This is an existing role with a new opening, offering a great opportunity to join a growing team, make an impact, and contribute to our continued success.</em></p>
