We are seeking a dynamic and experienced Boutique Hotel Manager to oversee the daily operations of our boutique hotel. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional customer service. This role requires a proactive individual who can effectively manage staff, maintain inventory, and ensure a welcoming atmosphere for all guests.
Company Description Tattingstone Inn is a boutique hotel located on Main Street in the scenic town of Wolfville, Nova Scotia. The Hotel offers a variety of thoughtfully designed rooms to suit different preferences and personalities, providing a comfortable and memorable guest experience. Situated in a picturesque setting, Tattingstone Inn attracts guests who value charm, quality service, and a welcoming atmosphere. Team members enjoy working in a close-knit environment where attention to detail and personalized hospitality are highly valued.
Role Description The Hotel Manager is responsible for overseeing daily operations of Tattingstone Inn, ensuring an excellent guest experience from arrival to departure. This full-time, on-site role in Wolfville, NS includes managing front desk and receptionist duties, coordinating housekeeping and maintenance, and supervising food & beverage service where applicable. The Hotel Manager monitors reservations, occupancy, and sales opportunities, and manages budgeting, cost control, and revenue targets. The role also includes training and supporting staff, handling guest feedback and service recovery, maintaining high service standards, and ensuring compliance with health, safety, and hospitality regulations.
Qualifications
- Strong customer service skills, with a focus on guest satisfaction and service recovery.
- Experience in budgeting and basic financial management to oversee costs and revenue.
- Knowledge of sales and upselling techniques to promote rooms, packages, and services.
- Background in food & beverage operations within a hotel, inn, or restaurant setting.
- Proficiency in receptionist duties, including reservations, check-in/check-out, and guest enquiries.
- Previous experience in hospitality management or hotel operations leadership.
- Excellent organizational, time management, and problem-solving abilities.
- Strong communication skills and the ability to lead, coach, and motivate a small team.
- Comfort with hotel management systems and basic computer applications.
- Relevant education in hospitality, business, or a similar field is an asset.