Work Location:
Toronto, Ontario, Canada
Hours:
37.5
Line of Business:
Business Management, Strategy & Support
Pay Details:
$96,900 - $136,800 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
Business Management Specialist, USTS Workforce Management
Position Summary
The Business Management Specialist is responsible for supporting the governance, operational management, and execution of the workforce management operations. The role ensures demand intake processes, governance controls, reporting, workforce planning, financial tracking, and program operations are executed effectively and consistently. The specialist partners with business stakeholders, technology teams, portfolio managers, and senior leadership to drive operational excellence, ensure compliance with established governance frameworks, and provide insights that support strategic decision-making.
Key Responsibilities
Governance & Program Oversight
- Administer and maintain resource governance processes, standards, and operating procedures.
- Monitor adherence to governance requirements, policies, and approval workflows.
- Facilitate governance forums, steering committee meetings, and operational reviews.
- Track decisions, risks, issues, action items, and governance exceptions.
- Ensure appropriate documentation and audit readiness for governance activities.
- Support continuous improvement of governance practices and controls.
Demand Intake & Portfolio Operations
- Manage end-to-end demand intake processes and workflow tracking.
- Coordinate review and prioritization of business requests.
- Monitor demand pipelines and provide visibility into intake volumes, status, and trends.
- Ensure requests meet established entry criteria and governance requirements.
- Support resource demand forecasting and capacity planning activities.
- Facilitate stakeholder engagement throughout the demand lifecycle.
Operational Management
- Execute day-to-day resource management operational activities and service delivery processes.
- Develop and maintain operational procedures, playbooks, and reference materials.
- Monitor key operational metrics and service levels.
- Identify operational risks, bottlenecks, and process improvement opportunities.
- Coordinate across multiple teams to ensure timely execution of deliverables.
- Support annual planning, quarterly business reviews, and operational reporting cycles.
Reporting & Analytics
- Produce regular executive and operational reporting packages.
- Develop dashboards and KPI reporting for leadership.
- Analyze portfolio, demand, capacity, and resource management data.
- Provide insights and recommendations to support management decisions.
- Monitor performance against established targets and objectives.
- Prepare presentations and briefing materials for senior leadership.
Stakeholder Management
- Establish strong relationships across business, technology, finance, and governance teams.
- Coordinate communications related to governance decisions, operational updates, and program initiatives.
- Support leadership with preparation of materials for executive discussions.
- Act as a central point of contact for resource demand operational inquiries.
- Facilitate collaboration among cross-functional teams and stakeholders.
Financial & Resource Governance
- Support budget planning, forecasting, and financial tracking activities.
- Monitor resource allocation and workforce management processes.
- Assist with vendor governance and contract tracking where applicable.
- Ensure financial and resource data accuracy across reporting systems.
- Support leadership with investment and resource planning decisions.
Process Improvement & Transformation
- Identify opportunities to streamline governance and operational processes.
- Lead or support continuous improvement initiatives.
- Develop process maps, workflows, and operating models.
- Implement automation opportunities to improve efficiency and reporting accuracy.
- Support change management activities associated with process enhancements.
Qualifications
Education
- Bachelor's degree in Business Administration, Finance, Information Technology, Project Management, or related field.
- Relevant certifications such as PMP, CBAP, Lean Six Sigma, ITIL, or Agile certifications are considered an asset.
Experience
- 3-7 years of experience in business management, program management, governance, portfolio management, operations, or related functions.
- Experience supporting governance forums and executive reporting.
- Experience managing demand intake, workforce planning, or portfolio operations.
- Experience working in large, complex organizations and cross-functional environments.
Technical Skills
- Advanced Microsoft Excel, PowerPoint, and Power BI.
- Experience with portfolio and resource management tools (e.g., Clarity, ServiceNow, Jira, Planview).
- Data analysis and dashboard development.
- Strong documentation and process management skills.
Core Competencies
- Governance and operational excellence
- Strategic thinking and business acumen
- Analytical and problem-solving skills
- Executive communication and presentation skills
- Organizational and planning capabilities
- Stakeholder management and influence
- Attention to detail and quality focus
- Continuous improvement mindset
Success Measures
The Business Management Specialist will be successful when:
- Governance processes are consistently executed and compliant.
- Demand intake and prioritization activities are effectively managed.
- Leadership receives accurate, timely, and actionable reporting.
- Risks, issues, and action items are proactively tracked and resolved.
- Operational efficiencies and process improvements are identified and implemented.
- Stakeholder satisfaction and engagement remain strong.
- Portfolio and resource management information supports informed decision-making.
Based on your workforce governance and operational management environment, the role would additionally focus on:
- Resource demand intake governance.
- ATH (Approval to Hire) and workforce planning coordination.
- Resource forecasting and capacity management reporting.
- Executive reporting and dashboard development.
- Clarity and workforce management compliance monitoring.
- Process documentation, playbooks, and operational controls.
- Vendor and financial governance tracking.
- Action item management for senior leadership and governance committees.
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more
Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement (Quebec only):
Sans Objet
