Company Details
Company Name: Polyzor IT Services Inc.
Industry: Information and cultural industries
Location: 505 Queensway East, Mississauga
Employment Details Summary of Duties
- Provide Helpdesk support to end-users
- Monitor customers’ IT environments using RMM and other Consoles. Respond quickly and effectively to requests received through Alerts and Ticketing system.
- Record all support activities, progress, actions, and status tasks within Ticketing system. Provide clear and detailed closure comments for customer review. Document resolution activities for future reference.
- Install, test and configure new workstations, peripheral equipment, and software
- Configure and maintain Microsoft (Office) 365 Tenant operations, including Email, SharePoint, OneDrive, Teams, Intune.
- Install, configure and support network and local printers, MFPs and scanners.
- Configure and support Android and iPhone-based smartphones.
- Engage with hardware and software vendors to troubleshoot specific issues.
Qualifications
- Knowledge of Windows 11 OS – installation, setup in AD and AAD environments, troubleshooting of storage, performance, printing and other issues.
- Knowledge of Microsoft Office 365 technologies - Email, SharePoint, OneDrive, Teams, Intune.
- Understanding of all basic networking concepts
- CompTIA A+, Network +, Security+, similar certification or experience.
- Microsoft MCP, Fortinet (or other key vendors/manufacturer specific technical certifications).
- Ability to work independently and as part of a team environment.
- Excellent customer service skills, including end-user support experience with verbal and written communication skills.
- Motivation to acquire new knowledge through learning and experience with new technologies.
