IT Support Specialist – Onsite
Location: Caledon, ON, Canada
Employment Type: Full-Time, Permanent
Work Arrangement: 100% Onsite, Monday–Friday
Salary: CAD $60,000–$65,000 annually CAD
About the Opportunity
We are seeking a hands-on IT Support Specialist to provide onsite technical support for a fast-paced warehouse and distribution environment.
This position is ideal for an IT professional who enjoys troubleshooting hardware, supporting end users, maintaining network connectivity, and taking ownership of day-to-day technical issues.
The successful candidate will serve as the primary onsite IT resource, working closely with a broader IT team to ensure smooth operations.
Key Responsibilities
- Provide Tier 1 and Tier 2 technical support for desktops, laptops, printers, scanners, mobile devices, and other IT equipment.
- Install, configure, troubleshoot, and maintain Windows workstations and business applications.
- Support Microsoft 365, Active Directory, user accounts, password resets, and access permissions.
- Troubleshoot network connectivity issues involving switches, Ethernet cabling, wireless access points, and local network infrastructure.
- Support warehouse technology, including barcode scanners, handheld devices, and label printers.
- Set up equipment for new employees and manage device replacements, deployments, and hardware refreshes.
- Diagnose and resolve hardware, software, and network issues with minimal supervision.
- Escalate complex technical issues to the appropriate internal teams when necessary.
- Maintain accurate IT asset records, support tickets, and technical documentation.
- Coordinate with remote IT teams and external vendors to minimize downtime.
Qualifications
- 2+ years of experience in IT support, desktop support, help desk, or field services.
- Strong hands-on experience troubleshooting desktops, laptops, printers, and Windows operating systems.
- Working knowledge of Microsoft 365 and Active Directory.
- Basic networking knowledge, including TCP/IP, DHCP, DNS, switches, Ethernet cabling, and wireless connectivity.
- Ability to independently troubleshoot and resolve technical issues.
- Strong communication skills and a customer-service-oriented approach.
- Ability to work onsite five days per week in Caledon, Ontario
Preferred Qualifications
- Previous experience supporting warehouses, distribution centers, manufacturing facilities, or logistics operations.
- Experience with barcode scanners, Zebra printers, handheld devices, or warehouse management systems.
- Experience working for a Managed Service Provider (MSP).
- CompTIA A+, Network+, or similar certifications are an asset but not required.
- Experience serving as the primary IT support resource at a facility.
What We're Looking For
Approximately 80% of the role involves hands-on IT support, including hardware, software, printers, scanners, and end-user troubleshooting. The remaining 20% focuses on networking, including switches, cabling, and connectivity issues.
We are looking for someone who is proactive, dependable, technically capable, and comfortable working independently in a busy onsite environment.
Schedule: Monday–Friday, fully onsite
Compensation: CAD $60,000–$65,000 annually
