Tech Talent International (TTI) supplies technical talent to a variety of clients ranging from Fortune 100/500/1000 companies to startups and small and mid-sized organizations in Canada and the US. We are currently hiring an FX Application Support Analyst for our global consulting client, supporting an investment bank in the Montreal area.
Role: FX Application Support Analyst – Investment Banking
Type: Permanent
Location: Downtown Montreal, QC. Onsite five days per week for the first three months, followed by a hybrid schedule of three days onsite and two days working from home.
Salary: $100,000–$120,000 base salary + 9% bonus + 3–5 weeks of paid vacation + 6% RRSP matching + benefits + sick/personal days + cell phone allowance + public transit discounts and other perks.
Role Overview
We are seeking an FX Application Support Analyst to provide frontline production support for FX trade booking, order management, risk, and P&L systems supporting the trading business in the Americas.
Working within a global, 24-hour support organization alongside colleagues in London and New York, you will deliver responsive support to trading, sales, middle office, risk management, and back-office users. You will collaborate with FX e-commerce, infrastructure, development, and project teams to ensure reliable service across the full trading lifecycle.
The application landscape includes:
- Linear FX: Sigma and Orchestrade trade management, Barracuda order management, IRIS risk management, and DealHub booking.
- Non-linear FX: Orchestrade trade management, Asgard, GMD PS, and THOR risk and P&L monitoring.
Key Responsibilities
- Provide daily production support for FX trading applications, ensuring timely issue resolution and clear communication with users.
- Build strong relationships with front-office, middle-office, risk, and back-office stakeholders, external vendors, and global IT teams.
- Take ownership of production incidents, coordinate investigations, track corrective actions, and help prevent recurrence.
- Coordinate daily handovers with global FX Risk IT support teams to maintain seamless coverage.
- Proactively monitor application health and system metrics to identify issues before they affect the trading business.
- Apply change management procedures to maintain production stability while supporting system enhancements.
- Collaborate with development and project teams on Level 3 escalations, troubleshooting, and production changes.
- Participate in disaster recovery, business continuity, regulatory, and compliance exercises, including related follow-up activities.
- Contribute to local and global operational reporting, including monthly ITSC and OpCo reports.
- Maintain system documentation, support procedures, and user training materials.
- Cross-train team members to strengthen support coverage and reduce reliance on individual specialists.
- Provide informal team leadership during production incidents and smaller project deliveries.
- Follow applicable legal, regulatory, conduct, and internal compliance requirements, including mandatory training and certification obligations where applicable.
Required Experience and Qualifications
- Minimum of 3 years of hands-on experience supporting or delivering projects involving FX trading applications.
- Front-office IT experience within a buy-side or sell-side environment.
- Strong understanding of FX products and their lifecycles, including spot, forwards, swaps, NDFs, and FX options.
- Knowledge of precious metals products.
- Strong understanding of P&L, risk management, VaR, stressed VaR, and sensitivities, including FX options P&L and sensitivity calculations.
- Ability to manage multiple requests from demanding users in a time-sensitive trading environment.
- Ability to explain technical issues clearly and concisely to non-technical stakeholders.
- Experience coordinating colleagues during production incidents or small project deliveries.
- Degree in Computer Science or a related discipline preferred.
- Fluent English; French is an asset.
Technical Skills
- Windows Server: Supporting Windows services, IIS, and Scheduled Tasks.
- UNIX: General navigation, troubleshooting, and the ability to read and understand shell and Perl scripts.
- SQL: Strong query skills, the ability to read stored procedures, and an understanding of basic query optimization.
- Batch Processing: Experience supporting large batch environments, typically using Control-M.
- Monitoring: Familiarity with application monitoring tools such as ITRS Geneos.
- Application Knowledge: Experience or relevant training in Orchestrade, Sigma, Barracuda, Asgard, and IRIS.
Core Competencies
- Self-motivated and proactive.
- Strong communication and stakeholder management skills.
- Ability to work effectively under pressure.
- Collaborative and team-oriented.
- Strong ownership, troubleshooting, and problem-solving skills.
- Ability to lead and coordinate others when required.
