Position Overview
We are seeking a highly organized, hands-on, and strategic leader to serve as Client Partner, managing TechBlocks’ top enterprise clients in the Retail Domain. This person will combine exceptional relationship skills with program management discipline, ensuring client satisfaction, delivery excellence, and growth across multiple accounts.
The ideal candidate has deep experience in the Retail industry and technology professional services, operating within a U.S./Canada–India hybrid delivery model and is passionate about building AI- and cloud-native solutions that drive real business impact.
Key Responsibilities
Client Leadership & Growth
- Serve as the executive relationship leader across TechBlocks’ top enterprise clients in the FinTech/Utilities/Retail domain.
- Build deep, trusted partnerships with C-level and V-level executives (CIO, CTO, CDO, CPO, VP Engineering, CEO).
- Define and execute multi-year account strategies focused on digital transformation, AI, and cloud modernization.
- Identify growth opportunities within existing accounts and drive proposal development in collaboration with practice and delivery teams.
Program Governance & Operational Execution
- Be extremely organized and disciplined in managing complex enterprise programs with multiple workstreams.
- Own and manage delivery governance, including tracking budgets, milestones, resourcing, and customer satisfaction across accounts.
- Conduct regular health checks, QBRs, and governance reviews to maintain alignment with client business outcomes.
- Work closely with delivery leaders, HR, and resource management to ensure programs meet or exceed expectations.
- Stay hands-on proactively track resource pipelines, hiring statuses, and utilization across global teams; manage risks and dependencies in real time.
Global Delivery Collaboration
- Operate seamlessly across onshore, nearshore, and offshore teams leveraging TechBlocks’ Global Capability Center (GCC) model.
- Bridge delivery and strategy teams across Canada, the U.S., and India to ensure alignment and velocity.
- Champion a “One TechBlocks” culture rooted in transparency, collaboration, and innovation.
Qualifications
- 15+ years in IT professional services or digital engineering firms; 5+ years in senior account or client partner roles managing large enterprise portfolios.
- Proven success managing $10M+ accounts with distributed delivery models (U.S./Canada + India).
- Strong understanding of digital transformation, AI/ML, data & analytics, and cloud-native software development (AWS, Azure, GCP).
- Must have a background in technology services/software engineering, not in infrastructure, licensing, or product resale.
- Exceptional program management and organizational skills, with the ability to manage multiple enterprise programs simultaneously.
- Hands-on leader with attention to detail, ability to dive into the trenches, manage resourcing and hiring risks, and drive outcomes proactively.
- Skilled at working with senior executives, influencing strategic agendas, and driving client success through operational excellence.
- Entrepreneurial mindset, growth-driven attitude, and strong business acumen.
