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9 days ago
Senior Technical Account Manager
Techleap
Canada
Full-time

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9 days ago

Techleap

Senior Technical Account Manager

Canada

Full-time

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At a glance

Automatically prepared from the listing. Check the original description for the full requirements.

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Responsibilities

Drive platform adoption and usage KPIs by leading client onboarding, training, and product demonstrations. Act as a technical expert to translate client feedback into product recommendations and collaborate with cross-functional teams.

Requirements

Requires 4+ years of experience in a client-facing SaaS role such as Technical Account Management or Sales Engineering. Candidates must have experience with AdTech or MarTech tools and strong communication skills for explaining technical concepts to non-technical audiences.

Experience

5 to 10 years

Working hours

40 hours per week

Job type

Full-time

Work arrangement

On-site

Skills

Technical Account Management
Customer Success
Solutions Consulting
Product Onboarding
Client Training
SaaS Platform Management
Data Analytics
Project Management
Cross-functional Collaboration
Technical Communication
AdTech
MarTech
Digital Advertising
Campaign Analytics
Reporting Platforms
AI Tools

Visa sponsorship

Not detected in the job text

Keywords

SaaS
AdTech
MarTech
DSP
Digital Advertising
Campaign Analytics
AI-powered Tools
KPIs
Product Demos
Workflow Optimization
Customer Success
Technical Account Management
Reporting Platforms
Data Recommendations
Client Onboarding

Original job description

Own platform usage and adoption KPIs across assigned clients.
Lead onboarding and training sessions for clients after platform access is granted.
Run product demos and explain key Elevate features in a clear, client-friendly way.
Help clients understand how to use Elevate for planning, analytics, reporting, and optimization workflows.
Proactively introduce new platform features, dashboards, AI tools, and agents.
Identify adoption gaps and create action plans to increase active platform usage.
Collect client feedback and translate it into clear product and data recommendations.
Partner closely with Product, Data, Client Services, AI Lab, and Support teams.
Support Sales and Client Services teams with technical product expertise when needed.
4+ years of experience in Technical Account Management, Sales Engineering, Customer Success, Solutions Consulting, or a similar client-facing SaaS role.
Experience working with SaaS platforms, dashboards, analytics tools, or workflow products.
Experience in AdTech, MarTech, digital advertising, media buying, campaign analytics, DSPs, reporting platforms, or AI-powered tools.
Experience conducting client trainings or product onboarding sessions.
Ability to work cross-functionally with Product, Data, Client Services, and technical teams.
Strong presentation and communication skills with the ability to explain technical concepts to non-technical audiences.
Strong project management and follow-up skills.
Excellent written and verbal English.

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Details last changed Sep 16, 2026. About these details

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