Communications Advisor, Digital Communication and Website Management

The Technical Standards and Safety Authority (TSSA) is a not‑for‑profit regulator dedicated to enhancing public safety across Ontario. TSSA’s team of over 450 professionals delivers safety oversight across multiple regulated sectors through technical expertise, compliance, and collaboration with industry partners. At TSSA, safety is embedded in our culture and all aspects of our work. Each role at TSSA has an impact on keeping Ontarians safe through engagement, evidence, enforcement, and education. We help build a safer community

Digital communications are central to TSSA’s vision for a safer Ontario. As part of the Communications team, you'll use your expertise in digital content, website management, and online engagement to ensure critical information effectively reaches the public, regulated sectors, and stakeholders effectively. Through strategic content development, data-driven insights, website oversight and management and user-focused digital experiences, you'll help users find the information they need, strengthen TSSA’s digital presence and support informed decision-making.

The Communications Advisor, Digital Communications & Website Management manages the organization’s Drupal website, intranet, and other digital communication platforms and channels. Acting as webmaster, the Advisor is responsibility for their day-to-day operation, the development, editing, publishing, and maintaining of accurate, accessible, and user-focused content aligned with organizational priorities, usability, governance, and continuous improvement.

Your Key Contributions:

• Manage digital platforms: Manage the organization’s Drupal website including pages, documents, images, links forms, navigation, metadata and user permissions.
• Create content: Write, edit and publish web content, electronic newsletters, social media posts, stakeholder notices and other digital communications.
• Translate complex information: Translate complex regulatory, legislative and technical information into clear, plain-language content. Apply best practices in UX design to ensure site navigation and content organization is user focused based on existing principles and TSSA’s unique customer base.
• Coordinate content reviews: Coordinate content reviews and approvals with subject-matter experts.
• Optimize content discoverability: Apply search-engine optimization and AI-discoverability practices to help users and authorized search and AI services find, understand and accurately represent public website content.
• Maintain website governance: Maintain website governance, publishing procedures, content inventories and review schedules.
• Coordinate technical support: Coordinate website enhancements, upgrades and technical support with information technology, Drupal developers and vendors.
• Test website functionality: Test website changes, online forms, links and other functionality before release.
• Monitor website performance: Monitor website analytics, search data, and user feedback to identify issues and trends, and recommend improvements to content, navigation, and usability.
• Provide digital communications support: Provide digital communications advice, quality-control review and publishing support to internal clients.
• Support urgent communications: Support urgent notices, regulatory updates and corporate or emergency communications as required.
• Manage social media strategy: Oversee social media strategy and content calendar, creating social content and advising on social strategies as required.
• Manage vendor relationships: Responsible for the relationship with external Drupal vendor and with internal IT department.

Your Qualifications & Key Strengths:

Education:

• Degree or diploma in Communications, English, Journalism, Public Relations, Digital Media, Marketing, or a related field, or an equivalent of education and experience.

Experience:

• Three to five years of relevant communications experience, including responsibility for managing corporate websites and intranets.
• Experience using Drupal or a comparable content-management system.
• Experience using Adobe Creative Suite, Canva and other digital content and asset management tools.
• Experience in a regulatory, government, public-sector, non-profit or similarly controlled and complex environment is considered an asset.

Knowledge & Skills:

• Excellent writing, editing proofreading and plain-language content development skills.
• Proficiency with CMS platforms (e.g., Drupal, SharePoint), Google Analytics, and digital governance frameworks.
• Understanding of web governance, usability, information architecture, metadata, search-engine optimization, AI discoverability and web analytics.
• Working knowledge of website indexing and crawler controls, including sitemaps, structured data, and related privacy and security considerations.
• Knowledge of digital accessibility requirements including (AODA), WCAG, user experience (UX), SEO, and digital communications best practices.
• Awareness of privacy, copyright, records-management and cybersecurity requirements.
• Ability to develop audience-focused communications strategies while balancing business priorities and risks.
• Demonstrated sound judgment and strong attention to detail, with excellent organizational, problem-solving and project-management skills.
• Experience using Adobe Creative Suite, Canva, Jira and other digital content and asset management tools.
• Ability to manage competing priorities and work effectively with technical and non-technical stakeholders.
• Excellent collaboration and stakeholder management skills, with experience working across business teams and external vendors.
• Experience in graphic design, video production, or multimedia content creation experience is considered an asset.

Helpful Information That Matters:

Hiring Range Details: The hiring range for this role is $80,741- $100,927. The annual salary may vary within this range depending on a number of factors, including the candidate's qualifications.

Fostering a Strong Safety Culture: TSSA has earned the 5-Star Safety Cultures Award from Canadian Occupational Safety magazine for five consecutive years (2022-2026). For more information on TSSA and our values, please visit TSSA Careers.

Equal Opportunity Employer: TSSA is committed to diversity and inclusion. We are committed to building and maintaining collaborative, caring, and positive work environments so that our employees bring their whole selves to work each and every day. We encourage all qualified applicants to apply without regard to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status or disability. Only those selected for an interview will be contacted.

Accommodation: TSSA is pleased to offer accommodation for applicants with disabilities. If you are interested in applying for a job opportunity, or are contacted by us regarding a job opportunity, please advise of any accommodation you may require.

Posting Details: This job posting is for an existing vacancy within TSSA. We are actively seeking a qualified candidate to fill the current position. We encourage all interested applicants to apply. TSSA uses AI to support the screening of pre-screening question responses. Even if an application is flagged by the system, our team endeavours to review all candidates' qualifications and experience.