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Added 7 mins ago
Sr. Customer Success Manager
Assent
Toronto, ON · Ottawa, Ontario
$100,000 to $130,000 CAD / year
Full-time
The Senior Customer Success Manager will play an integral role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their…
Added 7 mins ago
Sr. Customer Success Manager
Assent
Ottawa, ON
$100,000 to $130,000 CAD / year
Full-time
The Senior Customer Success Manager will play an integral role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their…
Added 52 mins ago
Parts Consultant- Capital Chevrolet Buick GMC Calgary
Capital Automotive Group
Calgary, AB · GMC Calgary
Full-time
As a Parts Consultant, you will be an integral part of our dealership's success by providing outstanding customer service and expertise in automotive parts. You will be responsible for…
Added 2 hours ago
Field Safety Advisor
CFM Custom Fabricators & Machinists Ltd.
Saint John, NB
Full-time
…experienced, certified teams are available 24/7, providing exceptional service for everything from plant shutdowns and repairs to inspections, testing, and capital projects. At CFM, you’ll…
Added 2 hours ago
Customer Onboarding Specialist
Jobber
Toronto, ON
Full-time
As a Customer Onboarding Specialist, you’ll manage a portfolio of home service businesses and act as their trusted advisor through onboarding. You’ll guide each customer through a defined…
Added 2 hours ago
Customer Onboarding Specialist
Jobber
Kitchener, ON
Full-time
As a Customer Onboarding Specialist, you’ll manage a portfolio of home service businesses and act as their trusted advisor through onboarding. You’ll guide each customer through a defined…
Added 2 hours ago
Customer Onboarding Specialist
Jobber
AB · Edmonton, AB
Full-time
As a Customer Onboarding Specialist, you’ll manage a portfolio of home service businesses and act as their trusted advisor through onboarding. You’ll guide each customer through a defined…
Added 2 hours ago
Customer Onboarding Specialist
Jobber
Vancouver, BC
Full-time
As a Customer Onboarding Specialist, you’ll manage a portfolio of home service businesses and act as their trusted advisor through onboarding. You’ll guide each customer through a defined…
Added 3 hours ago
Senior Strategist, Enterprise
BrainStation
Toronto, ON
Full-time
…including how AI will reshape the products they build and the customer experiences they…
Added 3 hours ago
Manager, Enterprise
BrainStation
Toronto, ON
Full-time
…including how AI will reshape the products they build and the customer experiences they…
Added 3 hours ago
Senior Strategist, Enterprise
BrainStation
Toronto, ON
…including how AI will reshape the products they build and the customer experiences they…
Added 3 hours ago
Manager, Enterprise
BrainStation
Toronto, ON
…including how AI will reshape the products they build and the customer experiences they…
Added 3 hours ago
Director of Operations
Recrute Action
Montreal, QC
Comprehensive group benefits after three months of service, including medical and dental coverage, a Health Spending Account, Employee Assistance Program, and telemedicine services.
Added 5 hours ago
Strategy Client Advisor - Fixed Term 12 Months
Infrastructure Ontario
Toronto, ON
We are looking for individuals with excellent customer service, consulting, business case writing and presentation skills to develop and maintain enduring and trusted relationships with…
Added 6 hours ago
Customer Onboarding Specialist
Jobber
Remote, Canada
Full-time · Remote
As a Customer Onboarding Specialist, you’ll manage a portfolio of home service businesses and act as their trusted advisor through onboarding. You’ll guide each customer through a defined…
Added 9 hours ago
Application Development Analyst, Officer
Citi
Mississauga, ON
Full-time
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations,…
Added 10 hours ago
Lead Compliance & Operational Risk Officer, Vice President
Wells Fargo
Toronto, ON
Full-time
…compliance with federal, state, agency, legal, regulatory, and Corporate Policy requirements, while also providing governance, oversight, and credible challenge of operational risk…
Added 10 hours ago
Senior Client Services Specialist (CAN)
Avison Young Canada
Calgary, AB
Full-time
…company culture and camaraderie. You can navigate multiple corporate functions, including global lines of service and corporate centers of excellence. You possess strong interpersonal…
Added 11 hours ago
Relationship Manager
Computershare Canada
Toronto, ON
Full-time
Customer service focus with experience in actively listening, eliciting information, comprehending customer issues/needs and recommending solutions.
Added 12 hours ago
Temporary HR Generalist (14 Months)
The Corporation of the Town of Ajax
Ajax, ON · Town Hall
Full-time
…client groups across the organization. Acting as a trusted advisor and primary HR contact, the position partners with leaders and employees to deliver guidance and solutions on a wide range…
Added 13 hours ago
Director, Business Analysis & Portfolio Delivery
N-able
Ottawa, ON
Full-time
…responsible for the Plan phase of Bus Apps' Plan → Build → Sustain service model. This role owns the front door of the portfolio: understanding business priority and need, knowing the…
Added 13 hours ago
Sales Advisor IV - Yorkdale Shopping Centre Spaces
Rivian
Toronto, ON
Full-time
As a Sales Advisor IV, you will be an integral member of our field sales organization, building relationships with prospective customers and expanding the Rivian community. You will manage…
Added 21 hours ago
Financial Planner, Scotia Financial Planning - Whitehorse, Yukon
Scotiabank
Whitehorse, YT
Full-time
…learning more about this role, please review our “Financial Advisor Investment and Retirement planning”…
Added 22 hours ago
Virtual Investment & Personal Banking Specialist
Scotiabank
Montreal, QC
…Banking Branch network, our focus is to provide exceptional service throughout the customer’s journey…
Added 1 day ago
Member Experience Advisor - Hinton Branch
Servus Credit Union
Hinton, AB
Part-time
The Member Experience Advisor role acts as the first line of support as members work towards their financial goals. This role is responsible for providing exceptional member service by…

Technical Standards & Safety Authority (TSSA)

Lean Process Advisor

Toronto, ON, M9W 6N9, Canada

Pay: Hiring Range Details: The hiring range for this role is $80,741.80 - $100,927.25.
Job type: Full-time
Posting language: English
Posted: Sep 29, 2026

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Original job description

The Technical Standards and Safety Authority (TSSA) is a not‑for‑profit regulator dedicated to enhancing public safety across Ontario. TSSA’s team of over 450 professionals delivers safety oversight across multiple regulated sectors through technical expertise, compliance, and collaboration with industry partners. At TSSA, safety is embedded in our culture and in all aspects of our work. Each role at TSSA has an impact on keeping Ontarians safe through engagement, evidence, enforcement, and education. We help build a safer community.

At TSSA, your impact helps strengthen the processes behind the work we do every day. As part of the Process Improvement team, you'll collaborate with colleagues across the organization to improve processes, support consistency, and enhance how services are delivered. By helping teams work more effectively and efficiently, you'll contribute to the programs and services that support public safety across Ontario.

Your Key Contributions:

Support Process Excellence Initiatives: Partner with stakeholders across TSSA to document, analyze, and improve business processes that support operational effectiveness, regulatory consistency, and customer service outcomes.

Facilitate Process Discovery and Design: Lead process-related discussions and workshops to gather requirements, validate workflows, identify process gaps, and support the development of current and future-state business processes.

Develop Process Documentation: Create and maintain process maps, standard operating procedures (SOPs), work instructions, and supporting documentation to promote consistency, accountability, and knowledge sharing across the organization.

Apply Continuous Improvement Methodologies: Utilize Lean Six Sigma tools, process mapping techniques, and root cause analysis methodologies to evaluate business processes and identify opportunities for improvement.

Support Business Transformation Activities: Provide process expertise during project planning, testing, implementation, and adoption activities by assessing process impacts, reviewing defects, and supporting process alignment with approved workflows.

Collaborate Across Diverse Stakeholder Groups: Work closely with operational teams, subject matter experts, leaders, vendors, and project stakeholders to build consensus, support decision-making, and advance organizational objectives.

Contribute to Organizational Improvement: Participate in projects and initiatives that strengthen service delivery, improve operational efficiency, and support continuous improvement across TSSA's regulatory programs and corporate functions.

Your Qualifications & Key Strengths:

Certifications:

Bachelor's degree in Business Administration, Operations Management, Engineering, Public Administration, or a related discipline, combined with a Lean Six Sigma Green Belt certification.

Additional professional certifications in project management, process improvement, business analysis, or change management, such as PMP or equivalent credentials, are considered an asset.

Technical Background:

Bring a minimum of five years of experience analyzing, documenting, and improving business processes within complex operational, regulatory, public sector, or service-focused environments. Experience supporting cross-functional projects, facilitating stakeholder engagement, and developing process improvement recommendations is required.

Demonstrate experience applying Lean methodologies, business analysis principles, root cause analysis techniques, and change management practices to support process improvements, business transformation initiatives, and organizational change.

Demonstrate advanced proficiency with Microsoft Visio, Microsoft Office applications, and process mapping tools used to document, analyze, and improve business processes. Experience developing process maps, maintaining SOPs and work instructions, and supporting process documentation within structured governance environments is preferred.

Utilize strong analytical, documentation, communication, and facilitation skills to evaluate complex business processes, identify process gaps, gather requirements, present findings, and collaborate effectively with stakeholders across multiple departments.

Extra Information That Matters

Hiring Range Details: The hiring range for this role is $80,741.80 - $100,927.25. The annual salary may vary depending on a number of factors, including a candidate's qualifications.

Fostering a Strong Safety Culture: TSSA has earned the 5-Star Safety Cultures Award from Canadian Occupational Safety magazine for five consecutive years (2022-2026). For more information on TSSA and our values, please visit TSSA Careers.

Equal Opportunity Employer: TSSA is committed to diversity and inclusion. We are committed to building and maintaining collaborative, caring and positive work environments so that our employees bring their whole selves to work each and every day. We encourage all qualified applicants to apply without regard to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status or disability. Only those selected for an interview will be contacted.

Accommodation: TSSA is pleased to offer accommodation for applicants with disabilities. If you are interested in applying for a job opportunity, or are contacted by us regarding a job opportunity, please advise of any accommodation you may require.

Posting Details: This job posting is for an existing vacancy within TSSA. We are actively seeking a qualified candidate to fill the current position. We encourage all interested applicants to apply. TSSA uses AI to support screening of pre-screening question responses. Even if an application is flagged by the system, our team endeavours to review all candidates’ qualifications and experience.

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More about this job

Responsibilities

The Lean Process Advisor will collaborate with cross-functional teams to document, analyze, and improve business processes to enhance operational effectiveness. They will lead process discovery workshops, maintain standard operating procedures, and apply Lean Six Sigma methodologies to support organizational transformation.

Requirements

Candidates must possess a bachelor's degree in a relevant field and a Lean Six Sigma Green Belt certification. A minimum of five years of experience in process improvement within complex operational or regulatory environments is required.

Skills

Lean Six Sigma
Process Mapping
Business Analysis
Root Cause Analysis
Change Management
Microsoft Visio
Process Improvement
Stakeholder Engagement
Workflow Design
Standard Operating Procedures
Project Management
Regulatory Compliance
Operational Effectiveness
Documentation
Facilitation

Visa sponsorship

Not detected in the job text

Keywords

Lean Six Sigma
Process Improvement
Business Administration
Operations Management
Engineering
Public Administration
Green Belt
PMP
Microsoft Visio
Microsoft Office
SOP
Work Instructions
Regulatory
Public Sector
Business Analysis
Change Management
Root Cause Analysis
Process Mapping
Workflow
Stakeholder Management

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