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Tekshapers

Application Support Specialist

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Application Support Manager

"Application Support Manager

Must Have Skills

Extensive experience leading application support on Microsoft technology stacks such as Windows and .NET, with a strong understanding of IT systems and infrastructure.

Experience working in the banking industry.

Deep understanding of service management principles, frameworks such as ITIL, and best practices for efficient and effective service delivery.

Strong experience in incident management, problem management, change management, and service level management.

Strong interpersonal and communication skills to build and maintain client relationships.

Ability to understand client requirements, manage expectations, and ensure client satisfaction throughout the service delivery process.

Strong project management skills to plan, organize, and coordinate resources, timelines, and deliverables.

Ability to analyze complex situations, identify problems, and propose effective solutions.

Continuous improvement mindset.

Ability to proactively identify areas for improvement, implement process enhancements, and drive efficiency in service delivery.

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More about this job

Responsibilities

Lead application support for Microsoft technology stacks, including Windows and .NET, and oversee effective service delivery. Manage incidents, problems, changes, service levels, client relationships, and improvement initiatives.

Requirements

Requires extensive application support leadership experience with Microsoft technologies and experience in the banking industry. Candidates should have strong ITIL and service management knowledge, project management and analytical skills, and the ability to manage client expectations and drive continuous improvement.

Skills

Application Support
Microsoft Windows
.NET
IT Systems and Infrastructure
Banking Industry Experience
ITIL
Service Management
Incident Management
Problem Management
Change Management
Service Level Management
Project Management
Problem-Solving
Continuous Improvement

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Microsoft Windows
.NET
IT Systems
IT Infrastructure
Banking
ITIL
Service Management
Service Delivery
Incident Management
Problem Management
Change Management
Service Level Management
Client Relationships
Client Satisfaction
Project Management
Resource Coordination
Timeline Management
Deliverables
Problem-Solving
Process Improvement
Efficiency

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