Teleperformance

Canada

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4 months ago

Teleperformance

Technical Customer Support Specialist - Work from Home Opportunity

Remote, Canada

Full-timeRemote

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At a glance

Automatically prepared from the listing. Check the original description for the full requirements.

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Responsibilities

Provide first-level technical support and customer service solutions for client products while maintaining positive customer relations. Coordinate with internal teams to resolve issues, schedule service calls, and ensure accurate data entry.

Requirements

Requires a minimum of 6 months of customer-facing experience and a high school diploma, with proficiency in both English and French. Candidates must have a hardwired high-speed internet connection and technical troubleshooting experience.

Experience

0 to 2 years

Education

high school

Working hours

40 hours per week

Job type

Full-time
Contract

Work arrangement

Remote Solely

Skills

Technical support
Customer service
Troubleshooting
Active listening
Data entry
Communication
Time management
Problem solving
Analytical skills
Microsoft Office
iOS
Smartphone
Tablet
PC
Mac
Bilingual

Benefits

Paid training
Continuous learning
Career path development
Competitive salary

Pay amount

19.5

Pay currency

CAD

Pay period

HOUR

Remote locations

Alberta, Canada
British Columbia, Canada
Manitoba, Canada
New Brunswick, Canada
Newfoundland and Labrador, Canada
Nova Scotia, Canada
Prince Edward Island, Canada
Saskatchewan, Canada

Remote locations (standardized)

Alberta, Canada
British Columbia, Canada
Manitoba, Canada
New Brunswick, Canada
Newfoundland and Labrador, Canada
Nova Scotia, Canada
Prince Edward Island, Canada
Saskatchewan, Canada

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Customer Service
Remote Work
Troubleshooting
iOS
Microsoft Office
Outlook
Word
Excel
Data Entry
Bilingual
Active Listening
Analytical Skills
Time Management
Client Experience Management
Contact Center
Outsourcing
Technical Diagnostics
Communication Skills
Problem Solving

Original job description

English section of this bilingual listing.

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Technical Support Expert

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous - We encourage and trust your decision-making skills.
Progressive work environment- If you have skills to prove we have all ladders for you to grow
Flexible - We believe in results
Innovative - All ideas matter
Inclusive - Everyone is Included and everyone wins

About the job

We are looking for talented customer service specialists, passionate about customers, to join our team. This is a contract role for 3-months.

We are currently hiring for this remote work from home opportunity for the provinces of Alberta AB, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Saskatchewan.

Responsibilities

Provide first level customer service/ technical solutions in regard to client products.
Build and maintain positive customer relations by offering personalized solutions. Strive to exceed expectations.
Ensure requests are handled appropriately by coordinating with various functions within the company
Schedule service calls and follow up with customers/clients
Troubleshoots and resolves technical issues using established diagnostics tools and procedures.
Responsible for accurate data input using prescribed applications
Exceptional call handling soft skills, must possess the ability to conduct active listening while being empathetic and reassuring the customer
Demonstrates passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution
Able to effectively tailor communication and style to differing audiences and read verbal and non-verbal cues
Answer inbound/outbound customer queries.
Approaches problems flexibly and can adapt and modify approach without compromising outcome

Qualifications

Minimum 6 months of experience in customer facing environments (phone, chat, in person, etc.)
Minimum high school degree. A degree or certification in technology is a plus.
Working knowledge of Microsoft Office applications including Outlook, Word & Excel preferred
Must be at least 18 years old
Excellent communication/comprehension skills in English and French. Able to communicate clearly and effectively, both written and verbal (in required language)
Ability to type 30 wpm and successfully pass our language/grammar screening
Excellent home internet hardwired.
Proficiency in English is required to communicate with English-speaking customers and partners located outside of Quebec.

Technical Knowledge and Expertise

iOS, Smartphone, Tablet, PC or Mac experience
Professional and/or personal technical troubleshooting experience
Deep curiosity for understanding technology, passion for learning more and sharing knowledge with others
Confident navigating through multiple systems and tools to research, comprehend and deliver solutions to customer in real time
Uses analytical skills to isolate and resolve complex technical issues through appropriate troubleshooting methodology

Learning Aptitude

Thrives in a team environment: able to seek and provide expertise, challenge productively and help others succeed
Energy and excitement to master current role, eager for challenges to grow within it and drive to develop skills in the organization
Stays curious and inquisitive in the pursuit of professional excellence
Effective time management strategy including ability to multi-task, prioritize, organize and balance workload
Proficiency in English is required to communicate with English-speaking customers and partners located outside of Quebec.

Resilience

Able to self-manage and work independently in a fast-paced and highly demanding environment
Embraces repetition of core job duties, yet eager to take on more responsibility when needed
Strong sense of professionalism exhibited by remaining positive, calm and composed under pressure
Self-awareness to identify, address and manage navigating through challenges associated with the role
Remains focused and poised despite criticism and setbacks
Eager to receive feedback, embraces coaching and demonstrates changes as a result
Strong sense of professionalism exhibited by remaining positive, calm and composed under pressure

Benefits & Perks

Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.
Paid training
Continuous learning through progressive training that is specific to your tenure and skills.
Competitive salary
Positive and supportive environment

Compensation

$19.50/hr

Schedule

We are looking for candidates with open availability.
Program hours of operation - Monday to Sunday (24 hours). You will be provided with 8-hour shifts for 5 days a week. These can be morning, afternoon or night shifts. At least one day of the weekend availability is mandatory.
This is a contract role for 3 months.

Location

Work from the comfort of your home

Expert(e) en soutien technique

À propos de nous

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

Read the full bilingual original

Join Teleperformance – Where Excellence Meets Opportunity!

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Job Description

Technical Support Expert

About Us

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous - We encourage and trust your decision-making skills.

Progressive work environment- If you have skills to prove we have all ladders for you to grow

Flexible - We believe in results

Innovative - All ideas matter

Inclusive - Everyone is Included and everyone wins

About the job

We are looking for talented customer service specialists, passionate about customers, to join our team. This is a contract role for 3-months.

Responsibilities

Provide first level customer service/ technical solutions in regard to client products.

Build and maintain positive customer relations by offering personalized solutions. Strive to exceed expectations.

Ensure requests are handled appropriately by coordinating with various functions within the company

Schedule service calls and follow up with customers/clients

Troubleshoots and resolves technical issues using established diagnostics tools and procedures.

Responsible for accurate data input using prescribed applications

Exceptional call handling soft skills, must possess the ability to conduct active listening while being empathetic and reassuring the customer

Demonstrates passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution

Able to effectively tailor communication and style to differing audiences and read verbal and non-verbal cues

Answer inbound/outbound customer queries.

Approaches problems flexibly and can adapt and modify approach without compromising outcome

Qualifications

Minimum 6 months of experience in customer facing environments (phone, chat, in person, etc.)

Minimum high school degree. A degree or certification in technology is a plus.

Working knowledge of Microsoft Office applications including Outlook, Word & Excel preferred

Must be at least 18 years old

Excellent communication/comprehension skills in English and French. Able to communicate clearly and effectively, both written and verbal (in required language)

Ability to type 30 wpm and successfully pass our language/grammar screening

Excellent home internet hardwired.
Proficiency in English is required to communicate with English-speaking customers and partners located outside of Quebec.

Technical Knowledge and Expertise

iOS, Smartphone, Tablet, PC or Mac experience

Professional and/or personal technical troubleshooting experience

Deep curiosity for understanding technology, passion for learning more and sharing knowledge with others

Confident navigating through multiple systems and tools to research, comprehend and deliver solutions to customer in real time

Uses analytical skills to isolate and resolve complex technical issues through appropriate troubleshooting methodology

Learning Aptitude

Thrives in a team environment: able to seek and provide expertise, challenge productively and help others succeed

Energy and excitement to master current role, eager for challenges to grow within it and drive to develop skills in the organization

Stays curious and inquisitive in the pursuit of professional excellence

Effective time management strategy including ability to multi-task, prioritize, organize and balance workload
Proficiency in English is required to communicate with English-speaking customers and partners located outside of Quebec.

Resilience

Able to self-manage and work independently in a fast-paced and highly demanding environment

Embraces repetition of core job duties, yet eager to take on more responsibility when needed

Strong sense of professionalism exhibited by remaining positive, calm and composed under pressure

Self-awareness to identify, address and manage navigating through challenges associated with the role

Remains focused and poised despite criticism and setbacks

Eager to receive feedback, embraces coaching and demonstrates changes as a result

Strong sense of professionalism exhibited by remaining positive, calm and composed under pressure

Benefits & Perks

Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.

Paid training
Continuous learning through progressive training that is specific to your tenure and skills.

Competitive salary

Positive and supportive environment

Compensation

$19.50/hr

Schedule

We are looking for candidates with open availability.

Program hours of operation - Monday to Sunday (24 hours). You will be provided with 8-hour shifts for 5 days a week. These can be morning, afternoon or night shifts. At least one day of the weekend availability is mandatory.
This is a contract role for 3 months.

Location

Work from the comfort of your home

Expert(e) en soutien technique

À propos de nous

TP est un chef de file mondial en gestion de l’expérience client et en impartition des processus d’affaires. Avec plus de 500 000 employé(e)s, nous avons développé une organisation hybride efficace et responsable, combinant le télétravail et le travail en présentiel, avec environ 50 % de notre effectif travaillant désormais à distance. Nous offrons nos services dans 300 langues et dialectes.

Classée 11e parmi les 25 meilleurs milieux de travail au monde selon le magazine Fortune (en partenariat avec Great Place to Work®), notre entreprise a obtenu la certification « Meilleur employeur » dans 64 pays, couvrant plus de 97 % de l’ensemble de notre main-d’œuvre.

Notre culture d’entreprise

Chez TP, nous demeurons fidèles à nos valeurs fondamentales : intégrité, respect, professionnalisme, innovation et engagement.

∙ Autonomie – Nous encourageons la prise de décision et nous vous faisons confiance.

∙ Environnement progressif – Nous offrons toutes les ressources nécessaires pour vous permettre d’évoluer selon vos compétences.

∙ Flexibilité – Nous misons sur les résultats.

∙ Innovation – Chaque idée compte.

∙ Inclusion – Un environnement où tout le monde a sa place et tout le monde y gagne.

À propos du poste

Nous sommes à la recherche de spécialistes en service à la clientèle talentueux(ses) et passionné(e)s pour rejoindre notre équipe. Il s’agit d’un poste contractuel d’une durée de 3 mois.

Nous recrutons actuellement pour ce poste en télétravail dans les provinces suivantes : Alberta, Colombie-Britannique, Manitoba, Nouveau-Brunswick, Terre-Neuve-et-Labrador, Nouvelle-Écosse, Île-du-Prince-Édouard et Saskatchewan.

Responsabilités

∙ Offrir des solutions de service à la clientèle et de soutien technique de premier niveau pour les produits du client.

∙ Établir et maintenir des relations positives avec les clients en proposant des solutions personnalisées, en visant à dépasser leurs attentes.

∙ Assurer le traitement adéquat des demandes en collaborant avec les différentes fonctions de l’entreprise.

∙ Planifier les appels de service et assurer le suivi auprès des clients.

∙ Diagnostiquer et résoudre les problèmes techniques à l’aide des outils et procédures de diagnostic établis.

∙ Effectuer la saisie de données avec précision dans les applications prescrites.

∙ Faire preuve d’excellentes aptitudes relationnelles lors des appels, notamment en pratiquant l’écoute active, en faisant preuve d’empathie et en rassurant le client.

∙ Démontrer une passion pour le service à la clientèle, s’approprier l’expérience client et s’engager à fournir une résolution complète.

∙ Adapter efficacement son style de communication selon les interlocuteurs et interpréter les signaux verbaux et non verbaux.

∙ Répondre aux demandes des clients entrants et sortants.

∙ Aborder les problèmes avec souplesse et adapter son approche sans compromettre les résultats.

Qualifications

∙ Minimum de 6 mois d’expérience dans un environnement en contact avec la clientèle (téléphone, clavardage, en personne, etc.).

∙ Diplôme d’études secondaires (DES) minimum. Un diplôme ou une certification en technologie constitue un atout.

∙ Connaissance pratique des applications Microsoft Office, notamment Outlook, Word et Excel (un atout).

∙ Avoir au moins 18 ans.

∙ Excellentes compétences en communication et en compréhension en anglais et en français, à l’oral comme à l’écrit.

∙ Capacité à taper 30 mots par minute et à réussir notre test de langue et de grammaire.

∙ Connexion Internet haute vitesse filaire à domicile requise.

∙ La maîtrise de l’anglais est requise afin de communiquer avec des clients et partenaires anglophones situés à l’extérieur du Québec.

Connaissances et expertise techniques

∙ Expérience avec iOS, téléphone intelligent, tablette, PC ou Mac.

∙ Expérience en dépannage technique, professionnelle ou personnelle.

∙ Curiosité marquée pour la technologie, passion pour l’apprentissage et partage des connaissances.

∙ À l’aise pour naviguer entre plusieurs systèmes et outils afin de rechercher, comprendre et proposer des solutions en temps réel.

∙ Utilise des compétences analytiques pour isoler et résoudre des problèmes techniques complexes grâce à une méthodologie de dépannage appropriée.

Aptitudes à l’apprentissage

∙ S’épanouit dans un environnement d’équipe : capable de solliciter et d’offrir son expertise, de remettre en question de manière constructive et d’aider les autres à réussir.

∙ Enthousiasme et motivation pour maîtriser le rôle actuel, désir de relever des défis et volonté de développer ses compétences au sein de l’organisation.

∙ Fait preuve de curiosité et d’esprit d’initiative dans la poursuite de l’excellence professionnelle.

∙ Gestion efficace du temps, incluant la capacité à effectuer plusieurs tâches simultanément, à prioriser, à s’organiser et à équilibrer la charge de travail.

Résilience

∙ Capable de se gérer de manière autonome dans un environnement rapide et exigeant.

∙ S’adapte à la répétition des tâches principales, tout en étant prêt(e) à assumer davantage de responsabilités au besoin.

∙ Fort sens du professionnalisme, démontré par une attitude positive, calme et posée sous pression.

∙ Conscience de soi permettant d’identifier, d’aborder et de gérer les défis associés au rôle.

∙ Demeure concentré(e) et serein(e) malgré les critiques et les obstacles.

∙ Ouvert(e) aux rétroactions, réceptif(ve) au coaching et capable de démontrer des changements concrets en résultat.

Avantages et bénéfices

∙ Parcours de carrière structuré (auto-évaluations, formations virtuelles et programme d’apprentissage guidé) favorisant la progression interne.

∙ Formation rémunérée.

∙ Apprentissage continu adapté à votre ancienneté et à vos compétences.

∙ Salaire compétitif.

∙ Environnement de travail positif et stimulant.

Rémunération : 19,50 $ l’heure.

Horaire

Nous recherchons des candidat(e)s avec une grande disponibilité. Les heures d’exploitation du programme sont du lundi au dimanche (24 heures sur 24). Vous travaillerez 8 heures par jour, 5 jours par semaine, en quarts de matin, d’après-midi ou de soir. La disponibilité au moins une journée de fin de semaine est obligatoire.

Il s’agit d’un poste contractuel d’une durée de 3 mois.

Lieu de travail

Travaillez depuis le confort de votre domicile.

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

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Details last changed Sep 13, 2026. About these details

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