Company Description Terminal City Iron Works Ltd. is a long-established waterworks manufacturer based in Vancouver, serving businesses, industrial plants, and municipal facilities. For over 100 years, the company has supplied reliable standard and customized waterworks products designed to meet specific performance and pressure requirements. Terminal City Iron Works maintains a full inventory to respond quickly to customer needs and provide efficient solutions for iron casting requirements. The organization focuses on durability, consistency, and tailored service, offering applicants the opportunity to contribute to a trusted name in the waterworks industry.
Role Description The Inside Sales Person is a full-time, on-site role located in Langley, BC. This role is responsible for handling inbound inquiries, preparing quotations, processing orders, and providing product information to existing and prospective customers. Typical day-to-day activities include managing customer accounts, following up on leads, coordinating with operations to ensure accurate and timely deliveries, and maintaining up-to-date records in the CRM or sales system. The Inside Sales Person will work closely with the sales and customer service teams to support customer satisfaction, identify sales opportunities, and help grow revenue through effective communication and relationship building.
Qualifications
- Demonstrated experience in Inside Sales, including managing inbound inquiries and supporting the sales process.
- Strong Customer Service and Customer Satisfaction skills, with the ability to build positive relationships and respond to customer needs promptly.
- Ability to perform Lead Generation and basic Account Management activities, including follow-ups and maintaining accurate customer records.
- Effective verbal and written communication skills, with attention to detail and strong organizational abilities.
- Comfort working with ERP/CRM or similar systems and proficiency in standard office software (e.g., email, spreadsheets).
- Ability to work collaboratively on-site with cross-functional teams and manage multiple tasks in a fast-paced environment.
- Prior experience in industrial, manufacturing, or waterworks sectors is an asset.
- Relevant education or training in business, sales, or a related field is preferred.
