Original job description
City Division: Technology Services
Job Type & Duration: Permanent Full Time
Salary: $144,591 - $196,565
Shift Information: Monday to Friday, 35 Hours per Week
Number of Positions Open: 1
JOB SUMMARY:
As the Manager, Telecommunication & Collaboration Services, you are accountable for both the strategic delivery and the day-to-day reliability of Enterprise Telephony, Contact Centre, Collaboration, AV/Event, including high visibility, mission critical operations such as Elections and Council/Committee sessions. The role requires leading modernization while maintaining uninterrupted service continuity.
Posting details: https://acrobat.adobe.com/id/urn:aaid:sc:US:6ee06d38-8007-46f0-9ecd-26e1449af87b
TES Contacts – Raphael & Brian
More about this job
Responsibilities
Lead the strategic delivery and day-to-day reliability of enterprise telephony, contact centre, collaboration, and audio-visual/event services. Modernize these services while maintaining uninterrupted operations for high-visibility, mission-critical activities, including elections and Council and Committee sessions.
Requirements
The posting does not specify formal education, certifications, or years of experience. The manager role calls for senior leadership and expertise in telecommunications and collaboration services, strategic modernization, and maintaining reliable mission-critical operations.
Skills
- Telecommunications Services
- Enterprise Telephony
- Contact Centre Services
- Collaboration Services
- Audio-Visual Services
- Event Services
- Strategic Service Delivery
- Service Reliability
- Modernization
- Service Continuity
- Mission-Critical Operations
- Leadership
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Management & Leadership
- Government & Public Sector
Keywords
- Technology Services
- Telecommunications
- Enterprise Telephony
- Contact Centre
- Collaboration Services
- Audio-Visual Services
- Event Services
- Strategic Delivery
- Day-to-Day Operations
- Service Reliability
- Modernization
- Service Continuity
- Mission-Critical Operations
- Elections
- Council Sessions
- Committee Sessions
- Management
- Leadership
