The Head Server is responsible for ensuring food is served in a courteous and efficient manner, following proper food handling practices, while providing oversight of work schedules, staff performance, sanitation, and safety.
The Head Server is a team player, with a passion for delivering an outstanding dining experience. They offer exceptional service and support, have an empathetic and respectful approach, and a customer-focused mindset.
Food Service:
• Serve meals in a courteous and efficient manner, providing exemplary customer service.
• Maintain knowledge of the menu, dietary restrictions, and available items.
• Strictly adhere to food and safety standards.
• Follow correct serving techniques for all types of food and beverage on the menu.
• Listen to and solicit resident feedback regarding their dining experience.
• Ensure serving areas, dining room, dishes, floors, etc. are cleaned and set to specific standards.
Supervisory:
• Provide orientation and ongoing training to team members.
• Direct and guide team members on the correct serving techniques.
• Collaborate closely with the General Manager regarding performance issues and complete annual performance evaluations for team members.
• Create schedules to ensure efficient and productive service for all meals.
• Promote The Berkeley’s Ethics Policy to all staff under their direction and act in accordance with The Berkeley Ethics Policy.
• Maintain knowledge of and act in accordance with Company Standards, Conduct and Expectations.
• Promote a positive team spirit within the Dining Room.
Health, Wellness, Safety
• Maintain a safe and healthy work environment to ensure the systematic application of the best safety practices.
• Ensure all standards of sanitation are adhered to.
• Ensure adherence to all fire procedures and continued participation of all team members in fire safety drills.
• Ensure incident and accident investigations are both timely and thorough.
• Maintain a good understanding of WHMIS principles and ensure compliance within the Health Care Team.
• Follow all health and safety legislation as it relates to the Nursing and Health Care Departments.
• Participate in Health and Safety training as required.
