Company Description Founded in 1971, The Brick has grown into Canada’s largest volume retailer of furniture, mattresses, appliances, and electronics, with over 230 locations, 6 distribution centres, and 6,000 team members nationwide. The company is committed to delivering strong customer service and value-priced, quality brand name home furnishings. Team members at The Brick build dynamic and meaningful careers and are recognized for performance and innovation. The Brick fosters a supportive, winning culture where teammates work together in a rewarding and challenging environment. Learn more about the company and its opportunities at https://linktr.ee/thebrickcanada.
Role Description This part-time, on-site Customer Service Representative role is based in Mississauga, ON. The Customer Service Representative supports customers in person and by phone, responding to inquiries, processing sales and service transactions, and resolving concerns in a timely and professional manner. Responsibilities include providing product and service information, coordinating with sales and warehouse teams, managing order status updates, and ensuring accurate documentation. The role also involves maintaining a clean and organized service area, following store policies and procedures, and contributing to a positive, customer-focused environment. This position requires flexibility to work evenings, weekends, and holidays as needed.
Qualifications
- Strong customer-facing skills, including Customer Service and Customer Support, with a focus on building positive interactions.
- Ability to contribute to overall Customer Experience and Customer Satisfaction through attentive listening and problem-solving.
- Experience in Customer Service Representative or similar roles in retail or service environments is an asset.
- Clear and professional communication skills, both verbal and written, with effective telephone etiquette.
- Comfort with basic computer systems, point-of-sale terminals, and order management tools.
- Strong organizational skills, attention to detail, and reliability when handling customer records and transactions.
- Ability to work collaboratively with sales, operations, and management teams in a fast-paced environment.
- Availability to work a flexible part-time schedule, including evenings, weekends, and holidays.
