The Canada Life Assurance Company

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Added 53 mins ago
Lead Instructional Designer
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON · Montreal, QC
This role follows a hybrid work model, with an in-office presence required three days per week
Added 53 mins ago
Concepteur de matériel pédagogique
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON · Montreal, QC
Added 53 mins ago
Administrateur, Demandes de règlement en Invalidité (Bilingue)
The Canada Life Assurance Company
Montreal, QC
Added 53 mins ago
Disability Claims Administrator (Bilingual)
The Canada Life Assurance Company
Montreal, QC
Added 2 hours ago
Solutions Architect (API)
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
Added 21 hours ago
Program Manager
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
Added 21 hours ago
Product Owner, Observability & Service Intelligence Platforms
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
Added 1 day ago
Regional Manager, Workplace Retirement & Savings Client Relationships
The Canada Life Assurance Company
Hamilton, ON · London, ON
Added 1 day ago
Consultante principale ou consultant principal, Soutien au client
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON · Montreal, QC
Added 1 day ago
Manager, Corporate Financial Management & Reporting | Great West
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
Added 1 day ago
Représentant(e), Traitement et Clients, bilingue
The Canada Life Assurance Company
Montreal, QC
Added 1 day ago
Test- Director, Technical Solutions (Enterprise Application Integrations)
The Canada Life Assurance Company
Toronto, ON
Added 2 days ago
Assistant Vice President, Procurement & Supplier Management
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
Added 2 days ago
Director, Strategic Sourcing & Supplier Management
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
Added 2 days ago
Bilingual (Fr/En) Associate Manager, Advisor Partnerships
The Canada Life Assurance Company
Winnipeg, MB · Toronto, ON · Vancouver, BC · Edmonton, AB · Calgary, AB
This role follows a hybrid work model, with an in-office presence required three days per week
Added 2 days ago
Wealth Advisor
The Canada Life Assurance Company
Regina, SK · Edmonton, AB · Calgary, AB
Added 2 days ago
Coordonnateur, Programmes de formation - Contrat de 12 mois
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON · Montreal, QC
Ce poste suit un mode de travail hybride nécessitant une présence au bureau trois jours par semaine au bureau de rattachement
Added 2 days ago
Learning Program Coordinator - 12-month contract
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON · Montreal, QC
This role follows a hybrid work model, with an in-office presence required three days per week at the designated office location
Added 2 days ago
Learning Program Coordinator
The Canada Life Assurance Company
Canada
This role follows a hybrid work model, with an in-office presence required three days per week at the designated office location
Added 2 days ago
Coordonnateur, Programmes de formation
The Canada Life Assurance Company
Canada
Ce poste suit un mode de travail hybride nécessitant une présence au bureau trois jours par semaine au bureau de rattachement
Added 2 days ago
Bilingual Customer Processing Representative
The Canada Life Assurance Company
Montreal, QC
Added 3 days ago
Claims Processor, temporary 18-month contract
The Canada Life Assurance Company
Winnipeg, MB
Added 3 days ago
Administrative Assistant (Bilingual 12 month contract)
The Canada Life Assurance Company
Montreal, QC
Added 3 days ago
Adjoint administratif (Bilingue, contrat de 12 mois)
The Canada Life Assurance Company
Montreal, QC
Added 3 days ago
Investment & Retirement Specialist
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Calgary, AB

The Canada Life Assurance Company

Disability Claims Administrator (Bilingual)

Montreal, QC, Canada

The base salary for this position is between $43,300 - $58,600 annually.

Apply on jobs.canadalife.com About employer

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Job details

Pay: The base salary for this position is between $43,300 - $58,600 annually.
Apply by: Nov 28, 2026
Posting language: English
Posted: Nov 13, 2026

Original job description

Permanent Full Time

We are looking for a Disability Claims Administrator in Montréal, QC.

The Disability Claims Administrator is the expert on, and has responsability for, the financial aspect of the disability claims process. This includes all aspects of the benefit calculation and payment. DCAs are responsible for issuing payments accurately and on time for all the claims handled by their team. In addition, the DCA is required to support the Case Managers on the team by preparing their STD and LTD claims, handling phone inquires, and requesting information from claimants, clients and medical professionals. As well, the DCA handles an assigned caseload of STD and LTD claims.

What you will do

For new claims, complete the financial information including the initial benefit calculation, the DLR and waiver reserve set up.
Calculate and issue long-term disability benefit payments.
Perform simple and complex LTD benefit calculations including inflation protection, cost of living increases, rehabilitation and partial period calculations in accordance with contractual provisions.
Perform Under/overpayment calculations; follow up for repayment; processing BEN refunds and adjustments
Explain benefit calculations and payments, including tax issues to customers over the phone or in writing
Follow-up CPP
For maintenance of long-term disability claims, request and assess medical updates, verify other income calculations and follow ups as required
Other administrative and financial duties in support of claims teams as required
Handling data verification and exception reports to resolve system discrepancies.

What you will bring

Post-secondary education with a strong financial background or equivalent related experience;
Excellent mathematical and analytical skills;
Demonstrated organizational and time management skills;
Excellent oral and written communication skills (French and English)
Team player with demonstrated customer service skills;
Proficient in using Microsoft (Outlook, Word, Excel) and possess the aptitude for learning additional industry-related software;
Critical thinking and problem-solving abilities;
Ability to remain flexible, work as part of a team as well as independently
Bilingual (French and English) a requirement.

The base salary for this position is between $43,300 - $58,600 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.

Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.

Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.

Financial Security: Company-matching pension plan, share ownership program and additional investment options.

Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

Apply on jobs.canadalife.com About employer

More about this job

Responsibilities

The Disability Claims Administrator manages the financial aspects of disability claims, including benefit calculations, payment issuance, and system data verification. They also support case managers by handling inquiries and maintaining medical updates for STD and LTD claims.

Requirements

Candidates must possess post-secondary education with a strong financial background and excellent mathematical and analytical skills. Proficiency in Microsoft Office and bilingualism in French and English are required for this role.

Skills

Financial analysis
Mathematical skills
Analytical skills
Organizational skills
Time management
Communication skills
Customer service
Microsoft Outlook
Microsoft Word
Microsoft Excel
Critical thinking
Problem-solving
Bilingualism
Data verification

Benefits

Health benefits
Dental benefits
Mental health benefit
Pension plan
Share ownership program
Education reimbursement
Volunteer day
Employee discounts

Visa sponsorship

Not detected in the job text

Keywords

Disability Claims
Financial Administration
STD
LTD
Benefit Calculation
Underpayment
Overpayment
CPP
Data Verification
Microsoft Office
Customer Service
Insurance
Claims Management
Financial Background
Analytical Skills
Bilingual
Hybrid
Canada Life

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