IT support technician jobs in Vaughan, ON and nearby

IT support technician jobs within 25 km of Vaughan, ON, Canada. Nearby towns and cities are included. Distances are straight-line, not driving distances.

Counted Nov 2, 2026

Hiring at a glance

View jobs

Open jobs: 114
Employers: 86

Advertised starting pay

Average starting payCAD / year: $71,471Across 17 listings

Employer-advertised starting pay, not employee salaries. Currencies and pay periods stay separate.

Where work happens

Remote: 0%0 listings
Hybrid: 38%43 listings
On-site: 62%71 listings

Employers hiring include BGIS (5), Apptoza Inc. (4), TD (4).

Sources & calculation notes

These figures describe the listings on this role page at the date shown, not the whole job market. Listings can change.

Employer-listed minimums from at least 10 listings per currency and pay period. These are advertised starting amounts, not employee salaries. Jobs without a minimum and unusual amounts are excluded.

Hybrid and on-site classifications may be inferred from descriptions. Check the original ad. How we count

IT support technician jobs in Vaughan, ON and nearby

Within 25 km

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Added 1 hour ago
FI
Application Support Analyst/ BSA
FP Inc.
Toronto, ON
- $60 to $75 CAD / hour
- Contract
Added 2 days ago
D
Junior IT Support Specialist (Part-time)
DEPT®
Toronto, ON
- Part-time
Added 3 days ago
B
IT Support Specialist
BGIS
Markham, ON
- Full-time
The IT Support Specialist serves as the first point of contact for employees and customers requiring technical assistance. This role is responsible for providing timely, professional, and…
Added 3 days ago
B
IT Support Specialist
BGIS
Markham, ON
- Full-time
The IT Support Specialist serves as the first point of contact for employees and customers requiring technical assistance. This role is responsible for providing timely, professional, and…
Added 4 days ago
AR
Help Desk Specialist
Atlas-Apex Roofing Inc.
Toronto, ON
- $70,000 to $80,000 CAD / year
- Full-time
Added 4 days ago
PV
Help Desk Analyst
Pet Valu
Markham, ON
- $50,000 to $55,000 CAD / year
- Full-time
Added 5 days ago
GI
Technical Support Analyst
Green Infrastructure Partners
Markham, ON
- Full-time
Reporting to the Manager, IT the Technical Support Analyst will provide technical support to maintain the company's IT infrastructure across remote and local office environments.
Added 5 days ago
BH
Technical Support Analyst
Bayshore HealthCare
Toronto, ON
- Full-time
Added 6 days ago
M
IT Support Specialist
Maple
Toronto, ON
- Full-time
Added 6 days ago
C(
Application Support Analyst
Codan (Canada) Inc
Toronto, ON
- Contract
Application Support Analyst (12-Month Contract)
Added 6 days ago
Y
Technical Support Analyst
YouPotential
Toronto, ON
- Full-time
The Support Analyst is responsible for providing first-line technical and operational support across internal systems and partner-facing platforms. This role ensures that issues are…
Added 6 days ago
QW
Technical Support Analyst
Q Wealth Partners
Toronto, ON
- Full-time
The Support Analyst is responsible for providing first-line technical and operational support across internal systems and partner-facing platforms. This role ensures that issues are…
Added 6 days ago
TC
IT Service Desk Analyst
The Citco Group Limited
Toronto, ON
- Full-time
Added 6 days ago
I-
Apple IT Technical Support or Helpdesk Technician
I8IS - Infiniti Software Solutions
Toronto, ON
- Full-time
Job Title: Apple IT Technical Support or Help Desk Technician
Added 11 days ago
T
SENIOR IT SUPPORT ANALYST-2
TD
Toronto, ON
- Full-time
Added 11 days ago
T
IT Support Analyst IV
TD
Toronto, ON
- Full-time
Added 11 days ago
C
Senior Production Application Support Analyst
CIBC
Toronto, ON
- Full-time
The Senior Production Support Analyst role perf
Added 11 days ago
LE
HVAC Field Service & Technical Support Representative/Trainer
LG Electronics Canada
Toronto, ON
- Full-time
Added 11 days ago
Service Desk Analyst
Rush Street Interactive
Toronto, ON
The Service Desk Analyst will be responsible for providing technical assistance and support to end-users, resolving issues related to computer system
Added 12 days ago
R
IT - Application Support Analyst - Senior
Raise
Toronto, ON
- Full-time
We at Raise are hiring an IT - Application Support Analyst - Senior for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet…
Added 12 days ago
AF
Technical Support Representative – RSEC Team (Canada)
Armstrong Fluid Technology
Toronto, ON
- Full-time
Title: Technical Support Representative – RSEC Team (Canada)
Added 13 days ago
NB
Technical Support Analyst – Digital Assets
National Bank of Canada
Toronto, ON
- Full-time
A career as Technical Chief Application Support Analyst at National Bank means providing Level 1/2 operational and technical support for institutional digital-asset platforms and workflows.…
Added 14 days ago
AI
Technical Support Analyst with Pega Skill (Pega, Unix, Sql, Dynatrace, Elastic Search etc)
Apptoza Inc.
Toronto, ON
- Contract
Role: Technical Support Analyst with Pega Skill (Pega, Unix, Sql, Dynatrace, Elastic Search etc)
Added 15 days ago
J
Call centre agent - technical support
JobsMedia.io
Toronto, ON
- Full-time
Added 16 days ago
CG
call centre agent - technical support
Connect6 Group
Toronto, ON
- Full-time

The Citco Group Limited

IT Service Desk Analyst

Toronto, ON, Canada

Salary Range: CAD $63,000 to CAD $85,000 · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Salary Range: CAD $63,000 to CAD $85,000
Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

About Citco

Since the 1940s Citco has provided specialist financial services to alternative investment funds, investors, multinationals and private clients worldwide. With over 14,000 employees in 54 office locations globally, we pioneer innovative solutions that meet our clients’ evolving needs, and deliver exceptional service.

Our continuous investment in learning means our people are among the best in the industry. And our corporate social responsibility programs provide meaningful and fulfilling work in the community.

A career at Citco isn’t just a job – it’s an opportunity to excel in an environment that genuinely supports your personal and professional development.

About the Role

The IT Service Desk Analyst is part of Citco's global IT Service Delivery function, supporting internal business users and, where applicable, external clients. The analyst handles incidents and service requests, communicates progress to users, and works with regional and global technology teams to resolve issues in accordance with established procedures and service levels.

This common role covers Service Desk, Business Systems Support (BSS) and User Access Management (UAM). Analysts have a primary assignment based on business needs and may gain experience in other service areas over time. The role operates within Citco's follow-the-sun support model and reports to the Service Desk Manager.

Service Delivery Areas

Service Desk - Provides the initial point of contact for incidents and service requests, front-line troubleshooting of devices, software, networks and remote access, first-contact resolution where possible, and escalation to specialist teams.
Business Systems Support (BSS) - Provides application-specific support and request fulfilment for internal users and external clients, including approved application provisioning, user or data amendments, application-related investigations and operational checks. Works with application owners and other support teams as required.
User Access Management (UAM) - Supports employee onboarding and offboarding from an identity and access perspective, including account creation, access administration and related requests in coordination with business approvers and relevant control teams.

Responsibilities

Your Role

You will receive, assess, prioritize and record incidents and service requests in the IT ticketing system.
Provide technical, application or access-related support in line with the analyst's assigned service area.
Troubleshoot hardware, software, network, remote-access, application and user-access issues; resolve where possible or coordinate with the appropriate support team.
Take ownership of assigned incidents and requests through resolution, including escalation, progress updates, customer communication and closure.
Follow documented procedures, service levels, security requirements, approval controls and exception processes.
Identify recurring issues and work with problem management and support teams on lasting improvements.
Maintain accurate knowledge base articles, support procedures and service documentation.
Collaborate with regional Service Delivery, global Service Desk, Desktop, Application, Infrastructure, Security and business support teams.
Support operational initiatives, including workflow improvements, onboarding processes, knowledge management and self-service.
Assist in documenting existing and proposed workflows, including business rules, approvals, exceptions and testing results.
Help build, test or maintain approved automated workflows, digital forms, reports and scripts using enterprise-supported tools.
Escalate security, access, approval or implementation concerns before proceeding.

Qualifications

About You

You have excellent communication and interpersonal skills, with a strong commitment to customer service.
Ability to take ownership of assigned responsibilities, work independently and collaborate effectively across teams and locations.
Demonstrated analytical and problem management skills, with the ability to assess existing workflows, identify process inefficiencies and recommend practical improvements.
Strong time-management skills, with the ability to prioritize competing requests, exercise sound escalation judgement and keep users informed.
Sound technical understanding of enterprise hardware, software, applications, networks and communications technologies.
Understanding of information-security principles, access controls, IT support standards and the role of the Service Desk.
Resourcefulness, adaptability and attention to detail, with a commitment to continuous learning and service improvement.

Technical Skills

Working knowledge of enterprise user-support technologies such as RSA, VPN (GlobalProtect and Cisco AnyConnect), virtual desktop infrastructure (VDI), Active Directory, IDM/Ping Identity, Microsoft Office and related business applications, including SWIFT where relevant.
Working knowledge of IT service management tools (e.g. ServiceNow) for incident and request management, ticket workflows, knowledge documentation and routing.
Experience in application support, user access provisioning, identity administration or customer-facing IT support is advantageous, depending on the assigned service area.
Exposure to Power Automate, Power Apps, Microsoft Forms or comparable digital forms tools, along with practical scripting using PowerShell or Python, is preferred but not required.
Knowledge of SQL, HTML, reporting, workflow analysis or responsible use of approved generative AI tools is also an advantage.

Education

A degree or diploma in Information Technology, Computer Science or a related discipline is advantageous. Equivalent practical experience and relevant certifications may also be considered.
Demonstrated commitment to service delivery, customer support, automation and professional development.

Desired skills and expertise

ITIL Foundation certification or practical experience with IT service management tools.
Experience creating and maintaining knowledge base solutions and support documentation.
Ability to build effective working relationships across multiple functions and locations.
Interest in learning how Service Desk, BSS and UAM work together.

Salary Range: CAD $63,000 to CAD $85,000

This posting is for an existing vacancy.

Our Benefits

Your wellbeing is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.

Apply About employer

More about this job

Responsibilities

The analyst will handle incidents and service requests, providing technical support for hardware, software, and applications while maintaining accurate documentation. They will also collaborate with global teams to resolve issues and contribute to workflow improvements and knowledge management.

Requirements

Candidates should possess strong communication and analytical skills with a sound technical understanding of enterprise hardware, software, and network technologies. A degree in Information Technology or a related discipline is preferred, along with experience in IT service management tools.

Skills

IT Service Desk
Incident management
Troubleshooting
Active Directory
VPN
ServiceNow
User access management
Technical support
PowerShell
Python
SQL
Communication skills
Time management
Problem management
Hardware support
Software support

Benefits

Training and education support
Flexible working arrangements

Visa sponsorship

Not detected in the job text

Keywords

IT Service Desk
ServiceNow
Active Directory
VPN
RSA
VDI
PowerShell
Python
SQL
ITIL
Incident Management
User Access Management
Business Systems Support
Hardware
Software
Network
Power Automate
Power Apps
Microsoft Office
Identity Management
Workflow Analysis
Technical Support
Financial Services
Troubleshooting
Knowledge Management
Security Principles
Remote Access
Application Support
Data Amendments
Infrastructure

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