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Under the general direction of the Manager of By-law Enforcement and Animal Services as well as technical direction and guidance of the Municipal Law Enforcement Officer III, performs By-law Enforcement Services relating to the education, promotion, maintenance, and enforcement of Regulatory By-laws within the City, including performing all statutory and operational requirements of a Provincial Offences Officer as set out in the Provincial Offence Act and other applicable legislation.
The Municipal Law Enforcement Officer II position also performs Animal Shelter and Animal Control duties relating to operations, administration, maintenance of the City Animal Shelter.
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By-law Enforcement
- Investigates infractions and confirms compliance with Municipal By-laws (including but not limited to: traffic & parking, animal control, lot maintenance, boulevard maintenance, taxi, sign, noise, waste management, site alterations, parks, sewer use, food trucks, licenses and other Municipal By-laws) in response to citizen complaints, City-Initiated blitzes, proactive enforcement protocols and application for licenses and permits.
- Inspects premises, identifies, or verifies infractions, takes statements and prepares reports as required while carrying out By-law enforcement activities.
- Interprets by-laws in accordance with direction and policy, determines by-law violations, advises public of contraventions verbally and/or in writing as required and attempts to resolve disputes. If necessary, serves a Provincial Offences Act (POA) Part I, II or III offence notice and initiates legal proceedings.
- Prepares, issues and serves POA documentation and represents the City at relevant legal proceedings, and provides evidence as required.
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By-law Enforcement
- Inspects premises, identifies, or verifies infractions, takes statements and prepares reports as required while carrying out By-law enforcement activities.
- Interprets by-laws in accordance with direction and policy, determines by-law violations, advises public of contraventions verbally and/or in writing as required and attempts to resolve disputes. If necessary, serves a Provincial Offences Act (POA) Part I, II or III offence notice and initiates legal proceedings.
- Prepares, issues and serves POA documentation and represents the City at relevant legal proceedings, and provides evidence as required.
- Coordinates clean-ups and repairs of properties and sign removal from City and private property.
- Investigates animal complaints including dog bites and dangerous dogs as per the Animal Control By-law and reports and consults with other related agencies and officials as required.
- Investigates noise complaints including after hours and takes necessary actions to seek compliance with the Noise Bylaw.
- Patrols Municipally controlled parking lots, City streets and contracted private properties to enforce parking and non-moving traffic violations, providing education and issuing tickets as necessary. Enforces overnight parking restrictions during winter period.
- Responds to reports of prohibited public land use, such as temporary shelters, and encourages compliance and provides a Notice to Vacate the area, as per the City Coordinated Collaborative response.
- Conducts Vehicle For Hire inspections and issues warning/charges and removal of vehicle licences.
- Conducts related assessment, title searches and certified vehicle ownership searches.
- Enforces of Provincial legislation as directed (ie. Reopening of Ontario Act, Emergency Management and Civil Protection Act, etc.).
- Calculates fees for additional by-law inspections in accordance with the Rates and Fee’s By-law.
- Collects revenues from parking meters and parking control devices, and provides collections to the Treasury Department in a timely manner.
- Maintains, installs, removes, converts, and repairs related parking enforcement equipment.
Animal Shelter
- Performs day-to-day Animal Care including but not limited to: patrolling, impounding animals, contacting owners, accepting shelter intakes from the public and other contracted municipalities; logging animal intakes, collecting fees, releasing and adopting animals in accordance with the City By-law and procedures.
- Maintains, cleans and operates the day-to-day duties of the shelter and related facilities per accepted policies and procedures and senior government requirements. Including the general cleaning of common areas, staff room, bathroom, kitchen, and disposal of waste.
- Performs animal care services such as feeding, cleaning, bathing, grooming and monitors and evaluates the health of animals in the Animal Shelter and follows up regarding sick animals with the Animal Shelter Attendant and/or veterinarian. Provides minor health care treatments and collect urine and feces samples as required.
- Evaluates housed animals to determine correct sex, breed, age, and health. Maintains a record of animals and documents all medications/procedures the animal receives and logs any additional concerns.
- Administers treatment and medication as prescribed or directed by the Animal Shelter Attendant and/or veterinarian including humane euthanasia of skunks and raccoons.
- Impounds, monitors, cares for, and quarantines dangerous animals, who have bitten or are suspected of rabies.
- Provides environmental enrichment, socialization, and physical activity to the animals within the facility.
- Routinely prepares and picks up animals for transport, shelter supplies, and donations.
- Performs sick or injured wildlife pickup including but not limited to skunks and raccoons.
- Provide administrative support completing daily tracking logs, reporting, record keeping, cash handling and transactions, documentation of animals, medical records, supplies and shelter activities in accordance with legislation, polices, procedures and City requirements.
- Assists with fundraising and events to promote the shelter and adoptable animals.
- Seasonal maintenance of outdoor areas of the Animal Shelter including grass cutting, snow removal, and salting/sanding of walkways, entrances, and exits.
- Provides guidance and assistance to co-op students and volunteers and ensures their compliance with City Policy and Procedures.
By-law/Animal Shelter Duties
- Maintains accurate records, compiles material, prepares correspondence and reports on status of ongoing investigations relating to complaints.
- Prepares and submits reports to the Supervisor and/or Manager, as required.
- Completes and ensures Daily Work Activity Report/Log are completed both manually and/or electronically, pre and post trip inspections are completed, and any deficiencies are reported to their supervisor.
- Maintains effective working relationships with the general public, volunteer groups, rescue groups, other public bodies, relevant departments of the senior levels of Government, other Civic Departments and service area staff.
- Provides excellent customer service when dealing with resident’s inquiries, concerns, and service requests. Provides education to member of the public regarding interpretation of by-law and provision of animal services.
- Fills in as a school crossing guard as necessary on a back-up/emergency basis.
- Participates in training/seminars as required by the Supervisor and/or Manager.
- Participates in the Master Rotation Schedule including the after-hours and on-call system.
- Complies with all applicable regulations and requirements of the Occupational Health & Safety Act, The Highway Traffic Act, Federal and Provincial regulations, including Corporate, departmental, and divisional, policies, procedures, and operating plans.
- Participates in all Health & Safety requirements deemed necessary by the Corporation while performing duties, as well as any legislated training/certification required to carry out activities.
- Performs other such related duties, responsibilities and functions as may be assigned.
Note: The major tasks and responsibilities outlined above are representative but not all-inclusive. All activities are expected to be performed in a safe manner in accordance with the Occupational Health and Safety Act and its Regulations along with Corporate Safety policies, procedures and programs. In addition, all necessary personal protective equipment must be used and maintained in good condition. This position must be compliant with all provisions of the Occupational Health and Safety Act, related “Duties of a Worker”.
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