Summary
- Position Title: E-Commerce Account Manager, Amazon
- Department: Marketing
- Status: Full-time/Permanent
- Reports to: Director of eCommerce
- Location: Mississauga, ON ( Hybrid)
- Compensation: $85,000 to $100,000
- About Salary Range: We are committed to fostering an inclusive, equitable, and transparent approach to compensation. This role is aligned to the posted salary range, and all offers are made within that range. When determining compensation, we thoughtfully consider the responsibilities of the role, internal equity, and market context, while valuing the diverse experiences, skills, and perspectives everyone brings. Our goal is to ensure fair, consistent, and meaningful offers that recognize both the role and the person.
- Vacancy Status: This is an active permanent opportunity, and we are looking to welcome a long‑term team member who is eager to grow and make an impact
- Start Date: ASAP
About Us:
At The Crump Group, our passion for pets isn’t just what we doit’s who we are. For over 20 years, we’ve been creating simple, wholesome, all natural treats that pets love and that pet parents trust. What started in a family garage has grown into a proudly family-led, award-winning company with more than 150 employees across North America. Today, our brands Crumps Naturals, Caledon Farms, and Dog Delights are helping shape the future of all-natural pet nutrition as we work toward becoming North America’s leading pet treat company.
Recognized as one of Canada’s Best Managed Companies, we are driven by more than just growth we’re driven by people. When you join our team, you become part of a team that cares about what we do and how we do it. We believe in creating a workplace where you can grow your career, share your ideas, and make a real impact.
Here, your work matters. Your voice is heard. Your contributions help bring better, healthier products to pets and families every day.
If you’re looking to be part of a purpose driven, fast-growing company where passion meets opportunity, Crumps is the place for you.
About role :
The Ecommerce Account Manager, Amazon owns our direct vendor relationship with Amazon Vendor Central across the US and Canadian marketplaces. You'll manage the P&L for this channel, including pricing strategy, promotional calendar, vendor negotiations, and account health, while working closely with Finance, Supply Chain, and Marketing to keep the channel healthy and growing. You'll be the person who understands both the commercial side (vendor terms, co-op, trade, margin) and the operational side (Retail Analytics, suppression, Buy Box, and in-stock rate).
Key Responsibilities:
- Own the Amazon business across the US and Canadian marketplaces, serving as the primary point of contact for Amazon category teams, vendor managers, and internal stakeholders.
- Lead annual business planning and account negotiations, including pricing, promotional funding, trade investments, and other commercial terms, in partnership with Finance.
- Build and maintain the SKU-level pricing strategy on Amazon, including price-parity monitoring, planned price increases, and line-pricing consistency across the catalog.
- Monitor account health and pricing metrics; proactively identify and resolve Buy Box suppression, listing suppression, content issues, and pricing flags that may impact performance.
- Manage trade funds to support marketing and promotional initiatives, determining pricing and distribution strategies while collaborating with key accounts in both direct and indirect sales environments.
- Analyze Amazon performance data and retail analytics to identify growth opportunities, optimize product performance, and address underperforming listings.
- Align Amazon forecasts, inventory plans, and promotional calendars with the broader annual operating plan, working closely with Sales, Finance, Supply Chain, and Marketing.
- Coordinate MAP enforcement and monitor third-party or unauthorized seller activity on managed ASINs.
- Partner with Marketing on content and listing optimization, including A+ Content, imagery, keywords, and digital merchandising strategies to improve conversion and organic search rankings.
- Report weekly and monthly KPIs, including revenue, units sold, profitability, account health, in-stock rates, and promotional performance to sales and executive leadership.
- Represent the Amazon channel in cross-functional pricing and business reviews, identifying risks and opportunities related to pricing, promotions, profitability, and customer experience.
- Develop and execute strategies to drive sustainable sales growth, improve profitability, and strengthen brand presence across Amazon marketplaces.
Qualifications:
- Min. of 3 years relevant experience within CPG (understanding of CPG industry and competitive landscape)
- Bachelor’s degree in business, marketing, or related field preferred
- A team-player with a winning attitude. One who share best practices and is open to learn from other team members
- Experience in key account management, e-commerce, or sales, including at least 2 years managing an Amazon Vendor Central (1P) relationship directly (brand-side or agency-side).
- Working knowledge of Amazon Vendor Central tools: Retail Analytics, Sales Diagnostic, Vendor Negotiations (AVN); familiarity with Sponsored Products/DSP is a plus.
- Strong Excel and analytical skills - comfortable building and maintaining pricing and margin models across large SKU-level datasets (pivot tables, INDEX/MATCH, etc.).
- Solid understanding of vendor economics: COGS, co-op, trade spend, chargebacks, freight allowances, and gross margin analysis.
- Comfortable owning a P&L and operating with real ambiguity - this is a build-and-own role, not a maintain-the-status-quo role.
- Goal-oriented: Take initiative to build rapport, establish account-specific plans, and achieve/exceed sales goals.
- A strong communicator: Both verbally to build retailer relationships, and in writing to accomplish follow-up. Strong listening skills and adaptability to adjust style and message based on customer cues.
Why Work With Us:
Join a team that values people, growth, and a positive workplace culture. We are proud to be recognized as one of Canada’s Best Managed Companies, reflecting our commitment to excellence, innovation, and employee satisfaction. We offer:
- Competitive salary with performance-based incentives
- 100% employer paid benefit premiums (health, dental, vision, life insurance, AD&D, travel)
- PTO: vacation, sick days, personal days, parental leave top-up
- Flexible hours, including summer hours, holiday hours and core working hours
- A collaborative and supportive work environment
- Opportunities for career growth and development
- Employee Assistance Program (EAP)
- Employee discount programs, including Perkopolis and GoodLife Fitness
- Tuition reimbursement program with unlimited learning through Udemy
- Employee referral bonus program
- Free onsite parking
- Casual dress code
- Social committee with monthly engagement activities
- Monthly town halls with quarterly lunches
- Anonymous employee engagement surveys
- Dog-friendly office with free treats!
The Crump Group is committed to fostering a diverse, inclusive, and equitable workplace where everyone feels respected, valued, and supported. We are dedicated to providing an accessible, barrier-free recruitment experience in accordance with the Ontario Human Rights Code and AODA. If you require accommodation at any stage of the process, we are happy to support you, Please contact us at HR-Canada@crumps.ca.
As a family-led organization, we welcome candidates from all backgrounds and encourage you to apply even if you don’t meet every requirement. We value unique perspectives and experiences that help us grow stronger as a team.
Please note that we do not use AI in our recruitment process every application is thoughtfully reviewed by our team. While we thank all applicants for their interest, only those selected for an interview will be contacted. Successful candidates may be required to complete a background check.
