The Role
The Clinical Systems & Digital Implementation Lead owns the end-to-end implementation of all clinical technology across the TFP network. That includes TFP’s clinical digital tools and platform, as well as EMR systems, lab systems, and other clinic-facing technology. This is a standalone function reporting directly to the SVP Technology.
This is not a training coordinator role. This person is a project leader who understands the technology, speaks the language of the clinic, and has the credibility to drive change across a multi-site healthcare network.
What You Will Own
Implementation Leadership
- Own the end-to-end rollout of clinical digital tool and platform capabilities, EMR deployments, and clinic system implementations across the TFP network.
- Develop and maintain a standardized implementation playbook - repeatable, scalable, and clinic-tested. Not reinventing the approach for every site.
- Manage implementation timelines, milestone tracking, and go-live readiness across multiple rollouts.
- Serve as the primary lead for every clinical system launch from implementation kick-off through to sustained adoption.
EMR & Clinical Systems
- Lead TFP’s EMR implementation work, both new clinic onboardings and ongoing optimization of existing deployments across the network.
- Coordinate across EMR vendors, IT Operations, and clinic teams to ensure implementations are properly scoped, resourced, and executed.
- Own go-live readiness checklists, data migration validation, and post-go-live stabilization for all clinical system deployments.
- Identify and escalate integration issues, vendor gaps, and technical blockers do not leave these for clinics to solve.
Clinical Workflow & Training
- Supports Operations teams in hands-on training with clinic staff nurses, admins, medical coordinators, and clinic managers at each site.
- Translate technical capabilities into clinical language. Bridge the gap between what the system does and how the clinic needs to use it.
- Build simplified, high-impact training materials and documentation that clinic staff can actually use without Technology holding their hand.
- Understand clinical workflows deeply enough to identify where a system fits naturally and where friction will emerge before it does.
Adoption & Feedback Loop
- Track adoption metrics across all deployed systems. Know when adoption is failing, why it is failing, and what needs to change.
- Partner with the Ops team on change management and staff accountability. Ops owns clinical readiness this role owns digital implementation and adoption. The boundary is clear.
- Serve as the direct line from clinic ground truth back to the product and engineering teams. If a product is not landing, bring that intelligence back immediately.
- Run structured post-implementation reviews. Capture what worked, what did not, and feed those lessons back into the playbook.
Cross-Functional Partnership
- Work closely with the Product team and Operations team to ensure implementation realities inform the roadmap. Adoption issues are product intelligence.
- Engage vendor relationships directly, manage vendor accountability for implementation timelines and support commitments.
What We Are Looking For
Experience
- 5+ years of experience in healthcare IT implementation, clinical systems rollout, or digital health adoption ideally in a multi-site clinical environment.
- Demonstrated experience leading EMR implementations (new deployments and/or optimization) in a clinical setting.
- Track record of managing end-to-end implementation projects from scoping through go-live and post-launch stabilization.
- Experience working directly with clinical staff nurses, medical coordinators, admins, and clinic managers in a training or implementation capacity.
- Exposure to SaaS platform rollouts, clinical software onboarding, or digital health product adoption programs is a strong asset.
Skills & Capabilities
- Strong project management fundamentals you manage timelines, milestones, and cross-functional dependencies without needing to be reminded.
- Technical literacy you are not an engineer, but you can hold a conversation with one. You understand integrations, data flows, and system dependencies well enough to escalate the right issues.
- Communication and facilitation - equally comfortable presenting to clinic leadership and running a hands-on training session with front-line staff.
- Calm under pressure - go-lives do not always go smoothly. You know how to stabilize, triage, and keep clinical operations running.
- Documentation discipline - you write clearly, build materials that others can follow, and leave every implementation better documented than you found it.
Nice to Have
- Familiarity with fertility clinic workflows or reproductive medicine environments.
- Experience with eIVF, Accuro, OSCAR, or other Canadian EMR platforms.
- Exposure to AI-powered clinical tools (e.g., AI scribes, clinical decision support).
- Knowledge of PHIPA, PIPEDA, and Ontario health data privacy requirements.
- PMP or equivalent project management certification.
