Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.
Our eCommerce Analytics team is seeking a Senior Analyst- Reporting and Analytics to join us. As a part of the eCommerce Analytics team this role will generate proactive and actionable insights across various functional areas including ecommerce, product, data management, finance, UX, and customer services. We are looking for someone who can go beyond traditional web analytics reporting and deliver insights that drive change and improve business decisions.
The Senior Analyst, Reporting and Analytics will collaborate cross-functionally with stakeholders throughout the eCommerce business and develop dashboards and reports to enhance our understanding of Home Depot’s interconnected customer experience. This role is ideal for an individual who can use their analytical and business acumen to harness the power of data, who loves to deep dive, and create strategically relevant reporting.
Position Responsibilities:
- Assist with onboarding new datasets into Home Depot’s cloud to enable new self-serve reporting.
- Leverage analytical expertise to anticipate stakeholder needs and proactively build and enhance dashboards and analytics capabilities that support overall business strategy.
- Own, develop, and enhance daily, weekly, and quarterly eCommerce KPI reports that assesses the health of the eCommerce business, along with extracting actionable insights.
- Analyze and track the effectiveness of new features, website modifications, and their impact on in-store experiences and sales, focusing on optimizing the purchase funnel continuously.
- Generate data-driven insights regarding visitor behavior on homedepot.ca, including traffic patterns, order volume, conversion funnel performance, navigation behavior, pathways, and product selections.
- Conduct research, design, and implement a reporting infrastructure that facilitates automated and adaptable reporting processes.
- Utilize a combination of deep analytics knowledge and customer service skills to empower stakeholders to conduct self-service analysis effectively.
- Utilize storytelling techniques in analytics to present analyses, insights, and recommendations to stakeholders and leadership.
Experience / Knowledge Required:
- University Degree in mathematics, statistics, science, business, analytics, BI, engineering, or a related field.
- 3+ years of progressive experience in analytics & reporting
- Proven Proficiency in SQL for data querying and manipulation
- Expertise in analytics visualization tools such as Tableau, Looker or Power BI
- Familiarity with programming languages like Python and R, as well as data tools like Big Query, GCP, and Alteryx for data blending
- Demonstrated ability to deliver actionable insights to drive business decisions and facilitate change.
- Strong organizational abilities to manage projects and tasks effectively.
- Self-motivated individual capable of working independently with minimal supervision while ensuring alignment with team objectives.
- Collaborative team player with a proactive and energetic approach
- Ability to effectively manage multiple concurrent requests, prioritizing tasks while maintaining accountability to stakeholders.
- Strong attention to detail and accountability in delivering results to stakeholders.
- Exceptional analytical skills with a track record of presenting insights, analysis, and business opportunities effectively.
- Excellent verbal and written communication skills, with a focus on active listening
The pay range for this position is between $62,200.00 - $70,100.00
