Overview:
IGI is seeking a detail-oriented Order Fulfilment Coordinator to join our Customer Service team. The Order Fulfilment Coordinator is responsible for managing customer contacts and ensuring optimal support for all accounts within a given territory. The Order Fulfilment Coordinator will act as a liaison between the Company's internal departments and the customer base to centralize all communication and information flow and to ensure our customer’s needs are met.
Responsibilities:
- Receive and accurately process telephone and electronically transmitted orders from internal and external customers through the computerized order entry system.
- Answer inquiries from external and internal customers on product availability, pricing and the current status of any order.
- Use JDE1 to effectively manage all shipments for the customer.
- Respond to unexpected service situations by combining industry knowledge and inquiry expertise to satisfy the customer’s requirements.
- Build tangible business relationships with key individuals within customer organizations aimed at developing long term partnerships.
- Work with customers to ensure forecasts are accurate and orders are received in a timely fashion to meet Lead Time requirements.
- Be proactive to optimize our opportunities and minimize/anticipate problems with accounts – develop relationships and work closely with other IGI functional groups (i.e. Sales, Marketing, Credit, Research & Development, Operations, Sales Order Management Team). When issues of product and/or service arise, work with other functions to resolve to the satisfaction of the customer.
- Ensure all customer master files are accurate and current. Customer specific data must be accurate in JDE1 to ensure their service needs are met.
- Ensure profitable customer support by understanding the conditions of sale (taxes, margin, volume, delivery) and executing customer’s requirements within our policies and procedures.
- Participate in identification of process improvement to assist with meeting and/or exceeding performance goals.
- Participate in training opportunities; further develop personal skills and knowledge on an ongoing basis.
- All other projects as assigned.
Required Qualifications:
- 5 years customer service or equal inside sales experience.
- Proficient in Microsoft Office, including, Word, Excel and PowerPoint.
- Excellent verbal and written communication skills.
- Detail orientated with strong analytical and organizational skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Demonstrated experience with an enterprise resource package - Order Management System, preferably JD Edwards.
Hybrid Environment: Available when the employee is able to meet the requirements of the role.
Artificial Intelligence Disclosure:
We do not use artificial intelligence (AI) in our hiring process. All applications are reviewed using standardized screening questions to ensure alignment with job requirements.
Vacancy status:
This job posting is for an existing vacancy.
Who we Are:
The International Group, Inc. (IGI) is recognized as the world's only fully integrated wax producer.
IGI is the preferred strategic partner for companies seeking value throughout the entire supply chain. Whether it’s production, quality control, innovation, or research, IGI is committed to delivering the appropriate product to its customers promptly and for every purpose.
IGI operates in locations within Canada (Toronto, ON) and the United States (Titusville and Smethport, PA, Oshkosh, WI, Baytown, TX, Richmond, CA, Picayune, MS, Woods Cross, UT, and Evanston, WY.
If a progressive, supportive environment sounds like a great place to work and this sounds like the role for you, please apply with your resume.
IGI is committed to a diverse workforce as an Equal Opportunity Employer (Women, People with Disabilities, Indigenous Peoples, and Visible Minorities) and aims to maintain an inclusive and equitable workplace where everyone feels valued, respected, and supported.
We thank all interested applicants, however, only those selected for an interview will be contacted.
We thank the staffing industry for their interest but ask not to be contacted.
