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Added 2 hours ago
Service Attendant - Toyota On Regent
The Jim Pattison Auto Group
Winnipeg, MB
Added 2 hours ago
Automotive Service Technician - Red Seal
The Jim Pattison Auto Group
Surrey, BC
Added 14 hours ago
Service Appointment Coordinator - Toyota Northshore
The Jim Pattison Auto Group
North Vancouver, BC
Added 14 hours ago
Automotive Sales Advisor - Jim Pattison Volvo Cars North Vancouver
The Jim Pattison Auto Group
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Added 14 hours ago
Service Technician - Jim Pattison Toyota Northshore
The Jim Pattison Auto Group
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Added 14 hours ago
Service Technician – Jim Pattison Subaru Northshore
The Jim Pattison Auto Group
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Service Technician – Jim Pattison Volvo Cars North Vancouver
The Jim Pattison Auto Group
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Added 1 day ago
Attendant - Canyon Creek Toyota
The Jim Pattison Auto Group
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Added 1 day ago
Parts Advisor - Jim Pattison Toyota Victoria
The Jim Pattison Auto Group
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The Jim Pattison Auto Group
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Lot Attendant - Campus Honda Victoria
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The Jim Pattison Auto Group
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Car Wash Attendant - Subaru Northshore
The Jim Pattison Auto Group
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Car Sales Advisor
The Jim Pattison Auto Group
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Lot Attendant - Lexus Victoria
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The Jim Pattison Auto Group
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The Jim Pattison Auto Group
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Added 3 days ago
Service Attendant - Jim Pattison Toyota Downtown
The Jim Pattison Auto Group
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Added 3 days ago
Car Detailer - Toyota on Regent
The Jim Pattison Auto Group
Winnipeg, MB
Added 3 days ago
Manager, Fixed Operations - Toyota Northshore
The Jim Pattison Auto Group
North Vancouver, BC
Added 3 days ago
Receptionist - Toyota on Regent
The Jim Pattison Auto Group
Winnipeg, MB
Added 5 days ago
Vehicle Wash Attendant - Jim Pattison Hyundai Northshore
The Jim Pattison Auto Group
North Vancouver, BC
Added 5 days ago
Valet Attendant - Jim Pattison Lexus Victoria
The Jim Pattison Auto Group
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Added 6 days ago
Automotive Sales Consultant - Jim Pattison Toyota Northshore
The Jim Pattison Auto Group
North Vancouver, BC

The Jim Pattison Auto Group

Service Appointment Coordinator - Toyota Northshore

North Vancouver, BC, Canada

Pay Range: $19.00 to $22.00 per hour, depending on experience.

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Job details

Pay: Pay Range: $19.00 to $22.00 per hour, depending on experience.
Working hours: 40 hours per week
Posting language: English
Posted: Oct 23, 2026

Original job description

Introduction

The Jim Pattison Auto Group has an exciting opportunity for a Service Appointment Coordinator to join our Jim Pattison Toyota Northshore dealership. In this role, you will play a key part in supporting our Service Department by efficiently managing appointment scheduling, coordinating customer communications, and ensuring a seamless service experience from first contact to vehicle delivery.

As a Service Appointment Coordinator, you take pride in delivering exceptional customer interactions and contributing to an outstanding service experience that reflects our strong commitment to customer satisfaction.

Schedule: This is a full-time, permanent role of 40 hours per week. The regularly scheduled hours will be Tuesday to Saturday.

Pay Range: $19.00 to $22.00 per hour, depending on experience.

This role reports to the Service Manager of the dealership.

About Us

A division of the Jim Pattison Group, the Jim Pattison Auto Group was founded in 1961 by Jimmy Pattison, when he purchased a GM franchise. Today, the Jim Pattison Auto Group encompasses 28 locations across Western Canada, representing 16 automotive brands.

Customer satisfaction is our priority and it’s accomplished through the strength of our employees. Learn more about us here: https://www.jpautogroup.com/dealership/about.htm

A Day in the Life

Schedule and confirm service appointments accurately and efficiently across phone, email, and online channels
Greet customers in a warm, professional manner and gather vehicle and service information prior to arrival
Coordinate with Service Advisors to ensure appointment slots align with shop capacity and technician availability
Follow up with customers regarding appointment reminders, service updates, and vehicle status
Manage the service drive schedule to optimize workflow and minimize customer wait times
Liaise with the Parts Department to confirm parts availability ahead of scheduled appointments
Maintain accurate customer and vehicle records within the dealership management system
Handle customer inquiries, concerns, and escalations with professionalism and a solutions-focused approach
Support the Service team with administrative tasks as required to maintain smooth daily operations
Follow all company policies, procedures, and safety standards
Ensure a high degree of confidentiality with company and customer information
Participate in maintaining a supportive and engaging working environment

What We're Looking For

Previous experience in a customer facing, administrative, or automotive service role is preferred
Experience with dealership management systems or scheduling software is an asset
Exceptional communication and interpersonal skills, both verbal and written
Strong organizational skills with the ability to manage multiple tasks and priorities in a fast-paced environment
Detail oriented with a high degree of accuracy in data entry and record keeping
Ability to remain calm, professional, and focused under pressure
Ability to work effectively both independently and as part of a team
Reliable, punctual, and dependable
A valid BC Driver's License is required

How to Apply

If this sounds like a great fit, please apply with your resume today!

Visit our Careers Page to explore other opportunities: https://www.jpautogroup.com/careers/

This role requires successful candidates to submit a satisfactory Driver’s Abstract.

We thank all applicants for their interest; however, only those selected for interviews will be contacted.

We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at careers@jpautogroup.com.

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More about this job

Responsibilities

The Service Appointment Coordinator manages the scheduling of service appointments and coordinates customer communications to ensure a seamless service experience. They also support the service department with administrative tasks, record maintenance, and workflow optimization on the service drive.

Requirements

Candidates should have previous experience in a customer-facing, administrative, or automotive service role. Strong communication, organizational skills, and a valid BC Driver's License are required for this position.

Skills

Appointment scheduling
Customer service
Communication
Data entry
Administrative support
Record keeping
Conflict resolution
Time management
Organizational skills
Attention to detail
Teamwork
Professionalism

Visa sponsorship

Not detected in the job text

Keywords

Service Appointment Coordinator
Automotive
Dealership Management System
Scheduling Software
Customer Satisfaction
Service Department
Administrative
Data Entry
Workflow Management
Parts Department
Customer Communication
Service Advisor
Record Keeping
BC Driver's License
Driver's Abstract

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