Company Description The medicine hat villa is a hospitality and accommodation provider located at 530 4 St SE in Medicine Hat, Alberta, Canada. The organization focuses on creating a welcoming and comfortable environment for guests and visitors. Team members work closely together to maintain high standards of service and cleanliness throughout the property. The location offers opportunities to engage directly with guests and contribute to a positive experience for all visitors.
Role Description This is a full-time, on-site Front Desk Staff role based in Medicine Hat, AB. The Front Desk Staff is responsible for greeting guests, managing check-in and check-out procedures, and answering phone calls and inquiries in a courteous and professional manner. Daily tasks include handling reservations, processing payments, maintaining guest records, and providing information about services and local amenities. The role also involves coordinating with housekeeping and maintenance teams, responding to guest requests or concerns, and ensuring the reception area is tidy and organized. The position requires consistent adherence to company policies, confidentiality, and a strong focus on customer service.
Qualifications
- Strong Customer Service and Communication skills, with a professional and friendly demeanor when interacting with guests.
- Proficient Phone Etiquette and Receptionist Duties, including managing calls, messages, and front desk operations.
- Computer Literacy for handling reservation systems, email communication, data entry, and basic office software.
- Ability to stay organized, multitask, and manage time effectively in a fast-paced environment.
- Reliability, attention to detail, and a commitment to maintaining confidentiality and guest privacy.
- Previous experience in hospitality, front desk, or customer-facing roles is an asset.
- Availability to work flexible hours, including evenings, weekends, and holidays as needed.