Title: Community Organization Coordinator Department: Food Security Supervisor: Food Security Manager
Organizational Overview
Since 1975 The Mustard Seed Street Church has been essential in fighting hunger and restoring faith to our community in Greater Victoria. Our operations are nearly 100 percent community funded and include Vancouver Island's largest and most accessible Food Bank; daily meals, coffee, and snacks; Hospitality programs; and a Food Security Distribution Centre. We offer church services and community building faith-based programming, as well as pastoral care for those seeking a place to belong and grow spiritually. Through these core programs we assist over 5,000 people each month with the help of more than 50 daily volunteers and many generous financial supporters!
Position Overview
The Community Organization Coordinator supports strong, consistent relationships with community organizations across the Capital Region District accessing food through the Food Security Distribution Centre in Esquimalt. The role is the primary day-to-day contact for participating Food Share Network member organizations and combines relationship coordination, administration, data sharing with regular operational warehouse floor support during community organization pickups.
Working closely with the Food Security Manager and broader Food Security Team, this position helps ensure organizations receive clear and consistent information, fair and respectful service, and appropriate access to available food resources while supporting smooth Distribution Centre operations.
Key Responsibilities
Community Organization Relationships
- Serve as the primary day-to-day contact for participating community organizations.
- Maintain regular communication regarding schedules, program expectations, available resources, operational changes, and routine requests.
- Build respectful, consistent relationships and identify recurring needs, concerns, or service gaps for discussion with the Food Security Manager.
- Support fair and consistent access across organizations while recognizing available food supply and operational capacity.
Onboarding, Renewals & Program Coordination
- Coordinate onboarding of new organizations, annual agreements, renewals, contact information, and participation records.
- Oversee regular pickup schedules, closures, surplus opportunities, and special requests in collaboration with the Food Security Manager and warehouse team.
- Support organizations in understanding Distribution Centre procedures, warehouse etiquette, food rescue expectations, and relevant food-safety considerations.
- Maintain an organized wait list and clear communication with organizations seeking future access.
Operational Warehouse Support
- Maintain a regular presence and act as a lead on the warehouse floor serving community organization pickups.
- Support the preparation and serving of weekly food allotments, including welcoming organization representatives, preparing orders, moving product, and supporting efficient pickups.
- Work with the Food Security Manager, Warehouse & Data Coordinator, and Programming Coordinator to translate community-organization needs into practical warehouse operations.
- Use direct floor experience to identify operational improvements while following warehouse safety practices and training requirements.
Data, Knowledge Sharing & Development Support
- Maintain accurate organization records and support collection of program information used for planning, reporting, grants, and evaluation.
- Work with the Food Security Manager, Warehouse & Data Coordinator, and Development Team to share accurate program data, context, trends, and relevant story leads.
- Help identify community initiatives, partnerships, and program stories that may be appropriate for external sharing.
- Provide Development with accurate program knowledge and context; Development remains responsible for external communications, social media, donor storytelling, consent processes, public-facing messaging, and final rollout.
Internal & Regional Coordination
- Support communication and coordination across the Capital Region Food Share Network and participating organizations.
- Work with Food Security staff when transportation, food availability, kitchen use, volunteers, or warehouse capacity affect community organizations.
- Support surveys, feedback processes, meetings, tours, and regional initiatives as assigned.
- Collaborate with Development and other Mustard Seed departments when partnerships, events, donations, or external relationships overlap.
General
- Attend relevant staff meetings and training opportunities.
- Support Food Security and Mustard Seed events as required.
- Maintain appropriate confidentiality, professional boundaries, and dignity-focused communication.
- Participate in annual employee and program evaluation processes.
Other duties as required.
Key Competencies
- Excellent relationship-building, verbal, and written communication skills and retention.
- Strong organization, administration, record keeping, and attention to detail.
- Ability to manage multiple requests and priorities while communicating expectations clearly and respectfully.
- Strong problem-solving, conflict-resolution, and collaborative skills.
- Ability to take initiative while recognizing when decisions require management approval.
- Adaptive, reliable, thoughtful, and comfortable working in both office and warehouse environments.
Success Indicators
- Community organizations receive timely, clear, and consistent communication.
- Onboarding, renewals, schedules, and organization records remain current and organized.
- Weekly pickups are supported in an efficient, respectful, and equitable manner.
- Community-organization data and operational context are shared accurately with internal teams and Development.
- Recurring needs, barriers, and opportunities are identified and brought forward for planning.
- Routine community-organization coordination requires less direct Food Security Manager involvement, creating capacity for broader leadership and program development.
Qualifications
- 2-3 years of experience in community services, nonprofit programming, coordination, local food systems, or a related field.
- Strong computer skills, including Microsoft Office, spreadsheets, databases, email, and data-entry/project-management software.
- Assets: experience in food security or community programs; Standard First Aid/CPR-C; Food Safe;
- Driver's license and acceptable abstract.
- This position must have availability over the Christmas season
As Food Security programs and regional partnerships continue to evolve, this job description may change to reflect emerging priorities and shared responsibilities.
Terms of Employment
- Must be willing to sign the staff Code of Conduct
- Must be willing to read, agree and sign the MSSC HR Manual
- This position reports to: Food Security Manager
- Term: 6 month Seasonal Support Role (contract)
- Hours: 30-37.5 hours per week, Monday to Friday (various start times), occasional Saturday or event coverage
- The MSSC follows BC Employment Standards
- Must provide an acceptable vulnerable sector Criminal Record Check
- The expected starting wage for this position is $23.50-25.50/hour, depending on qualifications and relevant experience. The full wage range for this position is $23.50–$28.50/hour. Employees progress through the wage range based on performance, experience and organizational wage progression practices. The wage ranges are revisited annually.
MSSC Commitment to Inclusion
The Mustard Seed Street Church is an equal opportunity employer committed to creating a welcoming, respectful and inclusive workplace. We welcome applications from people of all backgrounds, identities, experiences and walks of life. We encourage applications from all qualified candidates who are legally entitled to work in Canada.
MSSC Benefits
Permanent employees are eligible for our generous benefits package, which includes extended health, dental and vision coverage, prescription medication coverage, paramedical services, mental health supports and other wellness benefits. Our benefits package is designed to support the health and well-being of our employees and their families.
